Unable to preview Xcelsius result

Dear BPC Expert,
I used BPC 7.5NW SP06, Xcelsius Enterprise 2008 SP04, EPM Connector SP05, ODBO SP05, and Adobe flash player 11 in our system. I created a simple Xcelsius report which is only contain BPC Data Grid, linear graph, and refresh button with EPM connection. When I click preview button in Xcelsius console, only the white screen and the word "Initializing" appear. I also tried to export into pdf file and I get same result screen. But, when I delete the refresh button and EPM connection and click preview button in xcelsius console, I can see the result well.
My question is why I could not see the result when I put refresh button with EPM connection ?
Kind Regards,

Hi Nanda,
OK, so the issue is with the connections. It might be a time-out problem. Does the issue occur even if you only have one LO connection that doesn't fetch much data?
Or it might be an authentication issue (I can't imagine how though). What authentication are you using?
As previously mentioned, make sure you're working with FP3.5 in case it's a known issue and has been fixed. If you don't have the ability to upgrade, check the fixed issues list for FP3.5.
What is your workflow? Are you creating your live office connections in Excel, then importing the spreadsheet?

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