Unable to print after Apple software updates

I was able to print wirelessly without any problem until I had last updates. I'm able to print with hardwires, but not able to print wirelessly except Text Edit let me print wirelessly, but Safari or any other apple application don't print including third party applications. I deleted and added printer several times, have updated driver from internet. I have three mac computer at home, they all are working fine. I also ran disk permissions, ran disk utility, still same issue.
What could be reason, you think, I may need to reinstall my system software (Archive and Install possibly)? Or should I pull out some printer plist files? I need your advice, thanks

I have exactly the same problem! HELP PLEASE!!
Thanks

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Hi there can anyone help as i am unable to contact Apple for support with my printer which will not print after recent software update? this is the email i tried to send to apple with no success, can anyone help please.......Dear Apple, I'm pulling my hai

Hi there,
Can anyone out there help, after a recent Apple software update my Epson Stylus Photo RX640 will no longer print, every other aspect of the printer works fine including the scanner but it just will not print, I sent an email to apple but all i got was an automated reply directing me to their support page, the email i sent is below this explains in full what the problem is & what i have done to try & fix this problem.
Dear Apple,
I'm pulling my hair out after a recent software update from apple, since this update my Epson Stylus Photo RX640 will not print, every other function of the printer including the scanner works fine,
Please see attached file of the error message coming up in the print queue.
I have spent days trying to fix this, i have been onto Epsons website & followed their resolution for this error message to no avail, after contacting them again with the results i got an email back saying : In response to your email, the RX640 will use an inbox or gutenprint driver on Mac OS X 10.6.8, it is not compatible with an Epson driver.
I have also tried re-installing drivers from original Discs for the printer but it still will not print, obviously this error has been caused by Apple's latest software update, when are Apple going to fix this problem? i need my printer working ASAP.
Regards
Brian
PS i obviously can't attach the error message so here it is: Error:/Library/Printer/Epson/inkjetprinter 2/filter/rastertoescpll.app/contents/mac os/rastertoescpll/failed
Thank You all in advance
Regards
Brian

It is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
You can get it here:
http://gimp-print.sourceforge.net/
You can download the latest version from here:
http://sourceforge.net/projects/gimp-print/
Have you downloaded the recent Apple update to Epson drivers?
http://support.apple.com/kb/DL1398

Printing with Epson 2880 after Apple Software Update of Epson Drivers

I'm wondering if anyone else has noticed the loss of "Print Settings and Color Management" controls in the print dialogue when printing from Lightroom or Photoshop after the recent Driver Update (which appeared in Software Update.) Prior to the Update which I had been avoiding until it came down when I updated iTunes (again, Software Update) all print options were available with the Epson software. Oddly, if you elect allowing the printer to control the output the color and color settings are available but if you set the (Lightroom or Photoshop) dialogue to the paper profile then the color and color settings are grayed out. I talked at length with both Epson Tech support and went through the drill of removing and installing the printer and installing the newest drivers (from Epson) and nothing changed. I talked with Apple and again, nothing changed inspite of various adjustments. This is just a little disturbing since I do a considerable amount of photo printing.
Any thoughts or opinions would be appreciated.

I'm going to make an additional comment to my question and that is, strange as the behavior is, this may be a normal function with the update. Although during my roughly hour talk with Epson tech support, the rep was not aware and gave me reason to believe what was (not) happening in the software was in fact wrong. Clearly, the new print dialogue with it's grayed out settings is different from the previous print dialogue and print settings. If you now use a paper profile - regardless of manufacturer - the software assumes you are going to turn off color management - which is absolutely correct. Although I have not tried it, I am led to believe from some material I found deep in Epson's Support, the "color" area in the print dialogue no longer permits electing printing in "advanced" Black and White. More correctly, inorder not to have B&W grayed out you must be using glossy paper and the correct black ink cartridge is in the printer. This isn't a bad idea but sometimes I find the image is better with a Matte paper. Obviously you can, and I have, printed in B&W - you just have to be aware that within the Color settings of the print dialogue you no longer have the "option" to select B&W or advanced B&W. In some strange ways the new dialogue and settings areas of the Apple print menu for the Epson printers is simpler but it does come as a surprise when you first struggle with the changes.
Message was edited by: PeterinKY

IPhoto not working and graphics slowed after apple software update

I just installed a bunch of updates for my relatively new macbook pro (end of 2009) and found that afterwards the computer's graphics became quite jerky (mainly the screen saver and expose - four finger swiping) while iPhoto shows all my pictures as icons but cannot display them individually or in a slideshow. I've tried copying the photos to my desktop and opening them in preview but I just get a white blank space - I cannot even open images downloaded from the internet. However - I can still access and display these images as my desktop background. So I'm assuming it must be some problem associated with the programs - although that doesn't explain the slow screen saver...
Is there a way to uninstall software updates (e.g. iPhoto version 8.1.2 or 8.1.1)?
There is another possible alternative for the problem:
I was removing a program at the end of its trial period and was looking through system files to attempt to remove any leftover files. The software company is named "Gforce" so, thinking that any files related to that should be unnecessary, I deleted a few files named "Gforce..etc." in "System/Library/Extensions"
Does anybody know if these were actually related to something else entirely? Does anybody without Gforce software on their Mac have these files?
Any tips?

To reinstall iPhoto:
There should be 2 Discs that came with your Mac computer, One is Mac OS X, and one is Applications (The one you need)
Insert the Applications Disc, Reboot, hold the Button that it tells you to hold on while the computer is starting up then there should be installian steps.
Goodluck.

Epson R3000 printing wrong colors after Apple software update from 24th January

I updated the EPSON driver version 2.16 within the Apple Update. Now the colors are wrong. I restored Library\Printers\EPSON from Time Machine with date 18th January. But I have still the problem.

Hi pilotmicha,
Thanks for visiting Apple Support Communities.
Try these troubleshooting steps if your printer is not behaving correctly:
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
You can find these steps and more information here:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Best Regards,
Jeremy

Unable to uninstall QuickTime and Apple Software Update

HELP US
This is really screwed up. I got the notice to update to 10, ran the update, threw an error about looking for a file, quicktime.msi. Nowhere on my machine. I followed the troubleshooting tips. I am now unable to uninstall Quick Time, still looking for the quicktime.msi. Unable to uninstall the Apple Software Update, looks for applesoftware.msi. I spent 3 months moving my entire music directory to itunes, now I cannot update/add music to my wifes ipod, or my mother in laws ipod, both 8 gig and now I am not sure if I want to get the 32 gig ipod touch. When I try and download version 10, once again it looks for quicktime.msi, cannot find it, fails to install quicktime and of course itunes does noT install. Now what? anybody got a copy of the two .msi's?
Is there anyone out there from apple to help us?

Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Software Update* and QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

I'm having all kinds of problems since loading Lion and I really wish I hadn't bought it yet. Even after the software update today, 1. my modem still won't work, 2. Photoshop Elements produces muddy photo prints, etc. Anybody at Apple listening?

I'm having all kinds of problems since loading Lion and I really wish I hadn't bought it yet. Even after the software update today, 1. my modem still won't work, 2. Photoshop Elements produces muddy photo prints, 3. View preferences in windows don't hold, etc. Anybody at Apple listening? Anybody else out there having these kinds of problems?

10.7 was horrible unstable so I waited until 10.7.1 and tried it again. Well I have to say that it is still a defective OS. I am reverting to Snow as we speak from my carbon clone copy.. This is really the worst OSX I have ever used. It gives me random Kernel panics for no reasons, unstable airport and hundreds of small issues that are just not necessary. For instance I can't use QuickTime in Lion to trim a videoclip ( the UI goes mad and the trimslider becomes inoperable and hangs the Player window ) while in Snow it is no problem. Itunes gives me crackling sound when the equalizer is turned on, Graphical glitches in Photoshop, games crashing, Preview.app not working with some pdfs, so I need Adobes reader which I never used before.. It is definately not ripe for mass usage. Might 10.7.2 or 10.7.3 fix it, but not yet.
* and just for the records : the hardware is absoltely ok. Because in Snow it works as it should. ( So many Lion fanbois are talking : "your Ram is defect", defintely NOT. - Lion is defect! ).
Shame on you Apple.
Message was edited by: Sjazbec

IPod only recognized as digital camera / Apple Software Update unable to be uninstalled

This may sound like a common problem, but I've done a LOT of work trying to fix it based on online searches. With no avail, I think this problem can't be easily fixed.
As the question states, the initial problem is that my iPod Touch (1st gen I think, maybe 2nd gen, iOS 3.1.3) wasn't recognized by iTunes as an iPod, but only as a digital camera (Windows 7, 64-bit). At first I was content because I didn't have extra songs I wanted to add. But then when I cleared the RAM one day, the iPod restarted with the USB/Connect to iTunes screen. Finally, I had no choice but to try to fix the iTunes problem. So, as most people suggest first, I tried to update iTunes.
Unfortunately iTunes was unable to update. There was a rolling back error, that I traced to Apple Mobile Device Software by using the Command Prompt and logging the install log. Apparently, iTunes didn't have sufficient permission by Windows to delete the necessary files. I even uninstalled iTunes to try to reinstall it, but it didn't reinstall, leaving me with no iTunes at all.
Then I extracted AMDS installer from the iTunes installation package and logged that installation process to find errors. According to an online source, the driver was blank, so I first tried using pnputil.exe in cmd to remove the Apple driver package. This failed, so I manually went into C:\Windows\System32\DriverStore\FileRepository to find the driver to delete it so it could reinstall. Unfortunately, it still wouldn't install.
In addition, I changed the ownership of ProgramData, Program Files, and Program Files (x86) in the C:\ disk to Administrator instead of SYSTEM and gave full permission to myself (the administrator) and "TrustedInstaller." A risky move, I know, but I was desperate. I had hoped that this would give permission to iTunes to modify what it needed to modify, but this still didn't work.
Thus, I tried to remove all traces of Apple software that related to iTunes manually. This involved the Apple files in ProgramData, Program Files\Common Files, and Program Files (x86)\Common Files. Then I tried to uninstall the list of programs related to iTunes (Bonjour, QuickTime, etc). However, Apple Software Update refused to uninstall and gave an error "There is a problem with this Windows Installer package. A program reuired for this install to complete could not be run. Contact your support personnel or package vendor." I fear in my deletion of files, I might have deleted something necessary for this uninstall.
I downloaded multiple forced uninstallers, but none of them worked - the same message showed up constantly. I went into the registry key to see if I could manually uninstall Apple Software Update, but this didn't seem to work either. I was too afraid to delete anymore files...
So here I am again, having walked in a complete circle in this extremely complicated situation. The files I deleted in my first attempt at a solution ended up hindering a possible actual solution. Any ideas to uninstall Apple Software Update, or to solve iTunes rolling back error, or to remove the connect to iTunes screen from my iPod would be greatly greatly greatly appreciated. I can live without iTunes, but my iPod is very important to me. If anyone has a solution to remove the screen without connected to iTunes, or connecting to a different computer's iTunes, I would be willing to take that course of action too.
Thanks!

This may sound like a common problem, but I've done a LOT of work trying to fix it based on online searches. With no avail, I think this problem can't be easily fixed.
As the question states, the initial problem is that my iPod Touch (1st gen I think, maybe 2nd gen, iOS 3.1.3) wasn't recognized by iTunes as an iPod, but only as a digital camera (Windows 7, 64-bit). At first I was content because I didn't have extra songs I wanted to add. But then when I cleared the RAM one day, the iPod restarted with the USB/Connect to iTunes screen. Finally, I had no choice but to try to fix the iTunes problem. So, as most people suggest first, I tried to update iTunes.
Unfortunately iTunes was unable to update. There was a rolling back error, that I traced to Apple Mobile Device Software by using the Command Prompt and logging the install log. Apparently, iTunes didn't have sufficient permission by Windows to delete the necessary files. I even uninstalled iTunes to try to reinstall it, but it didn't reinstall, leaving me with no iTunes at all.
Then I extracted AMDS installer from the iTunes installation package and logged that installation process to find errors. According to an online source, the driver was blank, so I first tried using pnputil.exe in cmd to remove the Apple driver package. This failed, so I manually went into C:\Windows\System32\DriverStore\FileRepository to find the driver to delete it so it could reinstall. Unfortunately, it still wouldn't install.
In addition, I changed the ownership of ProgramData, Program Files, and Program Files (x86) in the C:\ disk to Administrator instead of SYSTEM and gave full permission to myself (the administrator) and "TrustedInstaller." A risky move, I know, but I was desperate. I had hoped that this would give permission to iTunes to modify what it needed to modify, but this still didn't work.
Thus, I tried to remove all traces of Apple software that related to iTunes manually. This involved the Apple files in ProgramData, Program Files\Common Files, and Program Files (x86)\Common Files. Then I tried to uninstall the list of programs related to iTunes (Bonjour, QuickTime, etc). However, Apple Software Update refused to uninstall and gave an error "There is a problem with this Windows Installer package. A program reuired for this install to complete could not be run. Contact your support personnel or package vendor." I fear in my deletion of files, I might have deleted something necessary for this uninstall.
I downloaded multiple forced uninstallers, but none of them worked - the same message showed up constantly. I went into the registry key to see if I could manually uninstall Apple Software Update, but this didn't seem to work either. I was too afraid to delete anymore files...
So here I am again, having walked in a complete circle in this extremely complicated situation. The files I deleted in my first attempt at a solution ended up hindering a possible actual solution. Any ideas to uninstall Apple Software Update, or to solve iTunes rolling back error, or to remove the connect to iTunes screen from my iPod would be greatly greatly greatly appreciated. I can live without iTunes, but my iPod is very important to me. If anyone has a solution to remove the screen without connected to iTunes, or connecting to a different computer's iTunes, I would be willing to take that course of action too.
Thanks!

When trying to install itunes on my PC, I get the message (unable to remove the older version of Bonjour as well as the message unable to remove the older version of Apple software update). Please advise how to proceed.

Please help with this problem. When trying to install itunes on my HP520 PC, I get the error message (unable to remove the older version of Bonjour as well as the message unable to remove the older version of Apple software update).

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Unable to install iTunes 5.0, cannot uninstall apple software updater

I am trying to update iTunes from ver 10.3.3 to 15.5.1.4 with no luck!! I can d/l the file, wneh it goes to install it through the update tool, I get an error saying the resource is unavailable, i have searched my entire hard drive for the file "applesoftwareupdate.msi" and its not here. Trying to remove it will not work either due to missing file. I have tried to manually remove the software tool with no luck. I am using windows xp. Is there anything i can do before i go through the grueling task of doing a full windows recovery?? Thanks for your time.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

I have tried to upgade to the latest version of i tunes and am unable to do so so. The problem being that i have lost the installation source for apple software update any ideas of how to get this back ?

i have tried to upgrade to the latest version of i tunes. I have been unable to do so as when it gets 2 thirds of the way through the installation a message appears saying that i have lost the installation source for apple software update any ideas of how to get this back and install itunes again?

A second generation iPod touch can't be updated past 4.2.1.
(86969)

Unable to remove apple software update from PC

I am unable to update my i tunes as there is a problem with the apple software update. I have uninstalled everything else to try and rectify the issue but it has now made it worse as everything has gone but the apple software update. It cant be removed from my PC any ideas how I can get rid of it?

You lost me. Do you have a new computer that you want to sync your new iPad with?

HT1349 I can not install iTunes on my PC, I get an error message: "Unable to remove the previous version of Apple Software Update". How should I resolve this problem.

I can not install iTunes on my PC, I get an error message: "unable to remove previous version Apple Software Update"

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

I installed the 829mb Apple software update on my 2011 Macbook Pro. Upon restart, it crashed. Error message: Panic CPU 0 caller 0xffffff800064ba7b Unable to find driver for this platform \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platfor

I installed the 829mb Apple software update on my 2011 Macbook Pro. Upon restart, it crashed. It instructed me to hold power button to shut off and then press again to restart. Same error message keeps coming up and computer won't boot to home screen.
Error message:
Panic CPU 0 caller 0xffffff800064ba7b Unable to find driver for this platform \"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platform
\"acpi"\\n"@/sourcecache/xnu/xnu-1699.26.8/iokit/kernel/10platformexpert.cpl:150 4
Debugger called panic
Kernal uuid a8ed611fb0f-3729-8392-e7a32c5e7d74
THANKS FOR ANY HELP.
ROBB

Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
Don't install the Thunderbolt update -- it's defective.

My ipod was disabled and i tried to restore it, now i am downloading an apple software update which is taking a **** lot of time and ipod is still disabled.. will it be ok after the download ends? help please..!!

my ipod was disabled and i tried to restore it, now i am downloading an apple software update which is taking a **** lot of time and ipod is still disabled.. will it be ok after the download ends? help please..!!

We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.

Unable to print after Apple software updates

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