Unable to print and to use scan doctor program

I am not able to print to my personal home wireless network printer. Others on the network can print. I have an HP Officer Jet Pro 8600 which is not under warranty so I can't email or chat with a HP representative w/o paying. I dowloaded the HP print and Scan Doctor 4.3 from the HP site, but that pogram stops running after a few seconds of running. I have tried all of the "idiot" scenarios (turning off, starting sytem, etc) and nothing resolves the issues to include deleting and installing the driver again. I am runnig Windows 8.1 and McAfee antivirus. PLEAE HELP so I can do my work!!!!!!

Hello Frustrated99_,
Welcome to the HP Support Forums! I understand you are not able to print wirelessly to your HP OfficeJet Pro 8600.What error messages do you get on the computer or front panel of the 8600? Are all the computers connected to the same network as the printer? Did this Windows computer come preinstalled with Windows 8.1 or did you recently upgrade the OS? If you upgraded the OS did you reinstall the new drivers for your 8600, or are you still using the older drivers from a previous OS?
Please let me know the Exact model of 8600 you are currently using as well as the requested information so we can begin troubleshooting.
Thanks,
HevnLgh
I work on behalf of HP
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Hi Snowflakes528,
Thank you for visiting the HP Support Forums! I see you are not able to print or scan on your HP Deskjet Ink Advantage 2060. You are not able to see the print dialogue box pop up when you attempt to print.
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HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Although I am an HP employee, I am speaking for myself and not for HP. *Say thanks by clicking the "Kudos! Star" which is on the left* Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves
I work for HP but my posts and replies are my own.
I work for HP but my posts and replies are my own.
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else .....

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Unable to print and to use scan doctor program

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