Unable to print batch of checks

Banking -> document printing -> Check's for payment -> To Be Printed...A list of checks populates the screen. Each is selected with a check box, system asks which printer is being used, system confirms the physical check number is the same as what is in the printer, select print.
Typically, the cursor will flicker a few times as the system sends the individual checks/documents to the printer. Now, only a single check prints and the confirmation window does not appear.
This user is a superuser -
I log in using another superuser, same workstation, and follow the same process, and the checks print as they normally have, as a batch.
There are no authorizations to adjust as this is a superuser and i have checked document settings / check for payment, print preferences, and confirmed that both users are using the same form.
SAP 8.80.235 PL 17
Please help!

Kathy,
Yes we did. The issue seemed to be something with the overridden name and address on the check. Whenever we tried printing the check or a batch containing the check they would not print. We determined that the user was somehow entering a control string that the printer/SAP could not handle.

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