Unable to print colors with my photo ink hp348 on HP C3180

Hi,
I've been using HP C3180 for several years now, mostly to print pictures and scan. I have always used original HP ink. Few months ago my scanner stopped working, however it was successfully repaired in the HP service. I dont know if this is related, however since that time I'm unable to print colors with my photo ink 348...
First of all - when I put only the photo ink into the printer, I get the 'e' error message and the 'check color ink' as well as 'copy' buttons are blinking on the device.
When I put the color ink with my photo ink into the device they stop to blink and the 'e error message' dissappears- however the colors are being printed from the color ink, not from the photo one - which makes a huge difference - but Im sure you know that.
I used to print with this printer in the past with only the photo ink inside, and it was printing colorful pictures, and I did not get any error messages, with one ink inside..
Please help me fix this issue
also - I do have the option to print in color ticked - so this is not the case
it looks like the printer does not recognize the photo ink and it treats it as a black ink.....(but I can assure that it is the photo ink)...

Hi,
Seems like you have issue with the photo ink cartridge. Try to call HP support for potential replacement.
Hope it helps
While I am an HP employee, I am not a expert on all our products. If I offer advice, I'm not speaking for HP on how to solve an issue, but I'll do my personal best to help you.Was your question answered? Mark it as an Accepted Solution! See a great post? Give it a Kudos!

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