Unable to print from my iPad to HP Photosmart 6520

I recently purchased this Photosmart 6520 printer so that I can print from my iPad.  I do not have a laptop that works in order to install the software that is included.  The salesperson who sold this printer to me said that I didn't need a computer in order to have this printer work w/ my iPad.  
I've connected the printer to my wireless network, I've received the printer's e-mail address and enabled e-print.  On my printer it says that e-print is connected and On.
I've downloaded the eprint app on my IPad and connected it to my printer.  It recognizes my printer but when it goes to print it says "oops! we could not complete the job.  please try again. " "there was a problem during printing. please check your printer try again"
I'm getting all my jobs in the queue but none of them will print.  and when I go to my email or try to print a document from my ipad w/o using the HP e-print app its telling me that there are no airprinters found. 
Please help me.  this is the 3rd printer i've bought trying to get it to print w/ my iPad and i'm not having any luck! what's wrong?  I'm not getting any errors on my printer.
I also did a wireless network test on my printer and it says no problems found.  I'm confused why isn't my iPad recognizing this airprinter?? and why can't I print.  All the print jobs say failed. 

Hi,
iOS Uses Bonjour services to communicate with the printer through the network, those relies on Multicasting.
Some routers shipped with Multicasting disabled by default and some does not support those protocols at all.
Please try printing using Wireless Direct and check for any difference, if the feature works without using the router that indicates the issue as router related and will allow us to better understand how to go further,
To set up a direct connection using Wireless Direct follow the steps below and try pritnign from your iPad:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03351623&cc=us&dlc=en&lc=en&product=5169041&tmp...
Please let me know if the feature works while bypassing your router or not, as well be sure to clarify your router brand and model.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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