Unable to print over wifi on CP3525

Hello,
we just installed a new CP3525dn in my lab. It is connected to the network via ethernet. We are able to print from computers connected to the network via ethernet, without any difficulties. However, we are not able to print via computers connected via wireless. We are not even able to ping the printer from the wireless network.
We tried from a MacBook pro running under snow leopard, and another laptop running under XP. Both failed to print wirelessly but were able to print if connected to the cabled network.
Any suggestions?

Solved the problem. Router was improperly configured.

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This question was solved.
View Solution.

Hi Nancyh1030,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Photosmart 6520 Printer and getting the error and not printing. Here is a link to the HP Print and Scan Doctor. The HP Print and Scan Doctor will run a check on your system and connect the printer to same network as the computer. You do have to be connected to the same wireless as the printer to print to it. Unless you are using Eprint. If this does not help you contact Mediabridge.
Hope this helps.
Thanks.
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My Grandad got his new printer today, I went to help him set it up we followed all the instructions the printer works because it prints over wifi from my Iphone but when we try to use the printer on his computer it doesn't print, I have installed all the software and uninstalled any software that could conflict with it but it is not working, it doesn't print over wifi or wired with the computer but does when I use my phone.
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sean1104
Welcome to the HP Community Forum.
Sometimes you do have to restart everything again, including the Router - even after you have installed the Full Feature Software.
If that does not work (restarting the Router), you might try this:
Remove the Printer software from Control Panel > set icon view > Programs and Features > Right-Click on the program > Uninstall
Shut down the computer
Shut down / Switch off the printer
Switch off the Router
Wait around for 2 minutes...
Switch on the router and wiat for it to boot completely - say, 1 minute.
Boot the computer and log in
Switch on the printer
Install the Full Feature Software for the printer following the instructions:
Install Full Feature Software – Printer
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I am pleased to provide assistance on behalf of HP. I do not work for HP.
Click Accept as Solution when the Answer provides a Fix or Workaround!
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What's up doc?
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Hi,
Try rebooting your router by unplugging its power for 30 seconds.
Once the router is up make sure to reboot the printer as well.
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Regards,
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there are particular setting to insert in router configuration?
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I am confused. Is the printer connected to your router via ethernet or you computer via ethernet? If to the router, how was it initially connected (wired or wireless) when you set it up?
What operating system(s) are you using?
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I am employed by HP

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You do it the same way you did when you installed the printer on your Mac.
Connect the printer to the USB port on the Time Capsule
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Hopefully, your printer will appear.... IF......it is compatible with the TIme Capsule
Click on the name of the printer to highlight it
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Hi
This is my second post concerning this problem. I thought I'd solved it but apparently not.
The printer shows that it is connected to the network (fixed ip address) and stays connected
I can access the printer's homepage and settings from my browser.
I've checked all router settings as per HPs wireless printing website (MAC filtering off/802.11g/2.4Ghz, channel 6) and they are good
I'm using WPA/WPA2 with AES encryption
All looks fine except when I go to print something I'm told "printer not connected" in the print dialogue. Occasionally if I run the Wireless printer setup wizard from the Printer's homepage it will print but then seems to lose the seetings after a while.
Have tried restarting all devices to no avail.
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MacBook Pro running OS10.7.4
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THANKS!
Chris

Hi Chris,
I assume it was disabled by your details?
Please let me know of any progress after verifying for several days.
Regards,
Shlomi
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Download and run this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&cc=us&dlc=en&lc=en
What does it say?
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I am employed by HP

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This question was solved.
View Solution.

The bottomline is that this printer has no way of connecting other than a straight USB connection. In order to make it wireless you have to have a device that will give it an network IP address. The printer by itself can not do this.
The only way to get this printer on a network is to buy a SEPERATE USB Printer Server. Or, buy a separate router, like I said, that has a USB connection on the back that will support printers.
You can not connect it the way you want as it stands right now.
However, call your ISP and have them set it up IF their Gateway device has a USB connection and really can support a printer. It is their issue.
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I worked for HP but now I'm retired!

HT3669 How can I enable scanning over WiFi with Epson PX-504A?

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Unable to print over wifi on CP3525

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