Unable to print to Xerox Phaser 8200

Hello All. I support a dual-platform (Windows/Mac) environment, and I have a single user on a MacBook that is unable to print to a networked printer. He's running OSX 10.5.4 with the latest software updates. He's able to print to all other networked printers, as well as a wireless one here in the office. I've tried removing the printer, installing drivers from the company's website, testing from a known working network port/cable, and rebooting, all to no avail. I've got a similar configuration to his and I'm able to print to this and all other printers just fine. Any ideas on what the problem could be?

Miss Krisha wrote:
Hello All. I support a dual-platform (Windows/Mac) environment, and I have a single user on a MacBook that is unable to print to a networked printer. He's running OSX 10.5.4 with the latest software updates. He's able to print to all other networked printers, as well as a wireless one here in the office. I've tried removing the printer, installing drivers from the company's website, testing from a known working network port/cable, and rebooting, all to no avail. I've got a similar configuration to his and I'm able to print to this and all other printers just fine. Any ideas on what the problem could be?
What kind of network setup does it use? This might be a subnet problem.
You might also want to look at <http://discussions.apple.com/thread.jspa?threadID=1278527&tstart=0> where they were talking about problems with Xerox printers.
Message was edited by: Charles Dyer
Message was edited by: Charles Dyer

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If you did not understand my english, please feel free to ask me, I am not native english speaker

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Did you actually get a 10.3 driver? That may not work on 10.4.
Her's a list of drivers I see, and includes a 10.4 driver...
http://tinyurl.com/dmrol4
BTW, I'd never have guessed that english was not your native language! Very, very good, just one tiny mistake... far less than most native speakers!

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>

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sorry, just saw that i was accidently in the snow leopard section....i reposted under the correct section. here's the link.
http://discussions.apple.com/message.jspa?messageID=12340796#12340796
sorry for the inconvenience, i was looking at other posts using search and didn't realize that i was reading the 10.6 board.
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Message was edited by: Elisabeth Hogrefe

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/hh

Unable to print to Xerox Phaser 8200

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