Unable to progress - Photoshop CC LevelUp Game

Hello everyone.
So my problem is this. I'm unable to progress in the 13th mission of the LevelUp for Photoshop game. In this mission, I get stuck at the Step 2 of 4, in which I am supposed to use the Quick Selection Tool to select the flower in the sample photo given by the game. However, when I do this nothing happens and I am pretty sure I have the whole white flower selected with the tool. In the earlier missions, the steps have always moved forward automatically when I've completed the criteria for a step(for example cropping an image), and this is the first time it doesn't happen.
So, I'm tad confused. Could it be because I'm using a Finnish version of the Photoshop CC, so the LevelUp game doesn't recognize the tool? I find this option unlikely though, as I haven't had this kind of issue with the earlier missions. The Photoshop CC I am using is also the 30-day free trial version I downloaded through the Adobe Creative Cloud. Any chances this might cause the issue?
Any ideas and advice is appreciated!
And in case it might be of any interested. I downloaded Adobe Creative Cloud from www.adobe.com and the LevelUp Game from http://success.adobe.com/microsites/levelup/index.html

Hello Tero,
Thanks for trying out the game panel and apologies for the problem you are having playing this mission! Yes, the problem with mission #13 is due to the fact the Photoshop version you are using is the Finnish one. We are working with the development team to get an update in the next weeks, along with a new level that will bring more things to play with.
Regards,
Petar

Similar Messages

Unable to progress RMA.

Hello, I am unable to progress Booked RMA, checked line workflow status, its showing an error, the error name is WFENG_NOTIFICATION_PERFORMER and error message is 3120: Activity 'OEOL/184184' has no performer. Tried to run request of retry activity in error, but error still remains.

Hello Tero,
Thanks for trying out the game panel and apologies for the problem you are having playing this mission! Yes, the problem with mission #13 is due to the fact the Photoshop version you are using is the Finnish one. We are working with the development team to get an update in the next weeks, along with a new level that will bring more things to play with.
Regards,
Petar

I am unable to reinstall Photoshop CS6 (I do have the serial number) on my Macbook Pro 10.9.5 (Mavericks os). and am getting the message "Installation on case-sensitive volumes is not supported. Please choose a different volume for installation." I am f

I am unable to reinstall Photoshop CS6 (I do have the serial number) on my Macbook Pro 10.9.5 (Mavericks os). and am getting the message "Installation on case-sensitive volumes is not supported. Please choose a different volume for installation." I am further told that "Adobe apps cannot be installed on case-sensitive drives, you need to Install the product onto an HFS+ or HFSJ non-case-sensitive drive."
What I don't understand is this: I originally bought and installed Photoshop CS6 back in March 2013, and it worked fine. Yesterday my hard drive had to be replaced and my computer person salvaged as much of what was on it as he could, but now I have to reinstall Photoshop. 1) Why did it work before and it's not working now? 2) Is there anything I can do that does not involve reformatting the hard drive?

It means what it says. The "computer person" formatted it wrongly/ unsuitably. it needs to be formatted again.
Error "Case-sensitive drives not supported" or similar install error | Mac OS
Mylenium

Unable to start Photoshop CS6 - could not open a scratch file because the file is locked (Windows)

When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c:\ drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C:\ drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
To get around this issue I first had to give the user that I was logged on with write permissions to the root of the C:\ drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users\Admin\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users\<your logged in username>\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings.
Photoshop and bridge should now start up with no issues.
I hope that this can help others out there as this caused me a great deal of frustration when upgrading to CS6.

station_two wrote:
OK, here comes the explanation of what the scratch disk does and why it's optimal to have it on a physically separate internal drive (not partition!) other than your boot drive
I probably shouldn't say anything since it could complicate this thread, but the rules of thumb can be different under special circumstances when SSD is involved.
IF you have a LOT of empty space on your SSD-based system drive, then Photoshop can actually work great with it's scratch setting pointed at the system drive. This is because a) SSD transfers are much faster than spinning hard drives and b) there's no seek time, so simultaneous transfers to/from scratch and swap files aren't devastating to performance, and you can see a net gain because of the increased I/O throughput over what's possible using a separate spinning drive for scratch.
But if you don't have a huge amount of free space (hundreds of GB) on the system SSD, it's definitely better to use a separate drive, as station_two has said.
Also, up to about a year or so ago, you had to try to severely limit write activity to your SSD drive, since you could actually wear them out by repeated high data write activity. That's pretty much a non-issue now with the advent of things like the SandForce in-drive controller that does wear-leveling inside the drive. Modern drives will last 10 years or more in normal typical use, without special consideration.
As it turns out, making a RAID array of SSDs is a great way to boost performance across the board, have bunches of free space, and ensure even the heaviest usage doesn't shorten the drive life. I have done so, creating a 2 TB system drive C: made from 4 SSDs and Photoshop's swap file (and pretty much everything else) pointed to C:. This system flies, and I can barely tell when Photoshop and/or Windows "goes virtual" and starts using its scratch/swap files heavily. I don't even notice Photoshop auto-saves.
Sorry for the SSD diversion.
Back on topic:
Pretty much everyone who's successfully using a computer - Mac and PC users alike - comes to realize after a while that the task of integrating things on their computers and making everything work falls on THEM, not the developers of applications like Adobe. Some applications pose unique challenges, but to think you can just throw up your hands and try to make it someone else's problem when something goes wrong simply isn't a viable strategy. Maybe that's how things should be, but it's not how it is.
For those of you struggling to get Photoshop to run properly, bear in mind that it's on you to get things working. It works for most folks. It could be a configuration or setup choice you've made that may need revisiting, or some kind of restorative activity that you need to do, or even something very minor like clearing your Photoshop preferences, but it may well take your learning new things and doing things you didn't think you'd have to do to get back to where you can edit photos. It's no one's problem but your own.
So let us here on the forum help you - when we say to do something, try it. We're not here to jerk you around; we're users just like you who have already found the ways to make things work, and we'd like to help you do the same.
-Noel

"Unable to open a virtual memory file" and "Unable to initialize Photoshop" errors

Hi
I installed Photoshop CS6 64-bit on Windows 7 SP1 64-bit.
When it starts, these two messages are displayed:
Unable to open a virtual memory file because the file is locked. You do not have permission or the file is being used by another program. ...
Unable to initialize Photoshop because the file is locked. You do not have permission or the file is being used by another program. ...
How come?
Thanks
Bye

In other words, I have installed Photoshop CS6 64-bit (using the default directory) on Windows 7 SP1 64-bit.
My computer has 4 GB of RAM and a virtual memory file of 6644 MB.
When it starts, the two above messages are displayed also with an account of Administrator type?
How come?
Thanks
Bye

How to transfer the progress of just one game from one iPad to another iPad

Hi everyone! When I purchased an iPad Air, I gave my old iPad 3 to a family member who kept one of my games and its progress, but changed every other App to suit his requirements. My iPad Air has all MY Apps, which are different to the ones on the iPad 3. Both iPads use my Apple account.
I want to somehow transfer the progress of just the one game from the iPad 3 to the iPad Air and I don't want to back up my iPad Air to be the same as his iPad 3, which I know will transfer the progress of the game, but it will also mean I will get a load of Apps I don't want and more importantly, lose all my Apps and the progress in all my games.
i.e. can I transfer one game and its progress from one iPad to another without altering/deleting/removing existing Apps on either iPad.
Phew ... hope the above makes some sort of sense to someone!!!
Thank you

How to Transfer Everything from an Old iPad to New iPad
http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Moving Content to a New iPad
http://tinyurl.com/qzk2a26
How to Transfer App Data and Game Saves from One iOS Device to Another
http://lifehacker.com/5891964/can-i-transfer-app-data-and-game-saves-from-my-iph one-to-a-new-ipad
How to transfer data from your old iPad to your new iPad
http://www.imore.com/how-transfer-data-your-old-ipad-your-new-ipad-air-or-retina -ipad-mini
Transferring your prepaid cellular data account depends on your carrier. AT&T lets you move it yourself when you go to Cellular Data in Settings and log into your account with your previous AT&T user name and password. For iPads with Sprint service, you can set up an account on the new iPad and contact Sprint Customer Care (888-211-4727 and go through the menus) to deactivate the old plan and get credit for unused service. For Verizon, call the company’s customer service number for mobile broadband support (800-786-8419) and ask to have your account transferred.
 Cheers, Tom

Unable to Install Photoshop CS5 on Windows 8

I'm unable to install Photoshop CS5 on Windows 8. A copy of the installation log is listed below. The first time I tried installing, I had Norton 360 enabled, right-clicked the DVD-ROM drive and selected to execute the installer. It failed at about 5%. Then, I uninstalled Photoshop CS5 and uninstalled Adobe AIR, disabled Norton 360, ran the Creative Suite Cleanup Tool, and then rebooted back into Safe Mode. This time, I browsed the DVD-ROM drive, right-clicked on the set-up.exe file and selected Run As Administrator. Same thing as before. It failed at 5%. Does anyone have any suggestions? Thanks.
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 60 error(s), 56 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Linguistics CS5 x64: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_US: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - Adobe Photoshop CS5 English Language Pack_x64_AdobePhotoshop12-en_US_x64: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Photoshop Camera Raw (64 bit): Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
ERROR: - Adobe Photoshop CS5 English Language Pack_AdobePhotoshop12-en_US: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorVideoProfilesCS CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Player for Embedding x64: Install failed
ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - AdobeCMaps x64 CS5: Install failed
ERROR: - AdobeTypeSupport x64 CS5: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - AdobeColorPhotoshop CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe AIR: Install failed

Try http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Unable to install photoshop elements 13 on new computer. Error message is: This installer does not support installation on a 64-Bit windows operating system. Please download the 64-Bit version of photoshop elements. How do I do this?

Unable to install photoshop elements 13 on new computer (Windows 8.1 OS). Error message is: This installer does not support installation on a 64-Bit windows operating system. Please download the 64-Bit version of photoshop elements. How do I do this?

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

I am unable to install photoshop elements13 due to an error. it shows no error code but does say - This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.

i am unable to install photoshop elements13 due to an error. it shows no error code but does say - This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.

download the 64bit installer,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Installer failed to initialize: unable to install Photoshop CS6 from download

I'm unable to install photoshop CS6 from download. I've downloaded to required two files (Photoshop_13_LS16.7z and Photoship_13_LS16) and double clicked on the second file. This appeared to extract a number of files and folders to a newly created C:/users/lester/desktop/adobe CS6/Photoshop/ folder. I found a file called "Set-up.exe" inside the .../Adobe CS6/ folder and double clicked it. When I double click, a status bar says "initializing installer" for a few seconds, I get the following error message:
! We've encountered the followng issues
Adobe installer is already running. Please close other Adobe installers and select retry option to continue with this installation.
Get Adobe Support Advisor
Nothing else is running in Windows. The adobe support advisor link is useless because the page says support advisor was discontinued. The "how to download" PDF on the download page was useless (for CD disk downloads only). Any ideas?
Lester
Win7 64 PC with 8G of memory and quad core CPU and workstation 10bit color graphics card.

Thanks Jeff - I decided to do a complete reinstall of Windows because of this issue and others with unwanted popups I accidentally downloaded. Hopefully things will go smoother the third time around, just as they did a few days ago when I did install PS CS6 without any problems.
Les.

I have been unable to get Photoshop Elements 11 to show in my Open With Programs

I have been unable to get Photoshop Elements 11 to show in my Open With Programs list. The program is installed but will not show in Open With programs.

Hi,
You don't say which operating system you are using so I'll assume Windows 7 for now - try this.
1) select the file that you want to open
2) right click on it and go to the Open With option but select Choose default program at the bottom of the list - the following should open
3) At the bottom of the list, there is Other Programs, you may need to scroll down. If PSE not in the list, continue with the following.
4) Use the Browse button to browse to the following (omit x86 if on 32bit system)
"C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe"
I'm assuming that you want to open the image in the editor.
5) Uncheck the Always use... option, otherwise double clicking on the file would cause the editor to open by default.
6) Click on OK
PSE should now appear on your open with list.
Good luck
Brian

Unable to Launch Photoshop CC 2014 from Dreamweaver CC 2014!

Although I still have DWCC and DWCS6 still on my PC - and the roundtrip editing from within Dreamweaver works flawlessly - it does not work with DWCC2014 when trying to get PSCC2014 to open an image for editing.
All I see is an error message stating:
'Unable to launch - please be sure this application exists and that there is enough memory to run it.'
Has this roundtrip feature been removed in DWCC2014? If so, why?
It works perfectly well on the same PC with earlier versions - but I would like to remove the two earlier versions to free up space.

Atul_saini123 wrote:
Moving the discussion to Photoshop General Discussion forum.
Why to Photoshop the error seems to be from dreamweaver which has a support forum and The problem seems to have been addressed there Re: Unable to Launch Photoshop from Dreamweaver

I am unable to use iTunes credits for game credits When I try to purchase a box comes up with an error has occurred please try later"

I am unable to use iTunes credit for game credit purchase. A box comes up with " an error has occurred Please try later" any advice greatly appreciate. Thanks

mgpainter wrote :
prince2012 wrote:
Hi mgpainter
Welcome to the Community
Sorry I am not a RIM employee, But still regarding your problem have a look at this RIM Knowledge Base to resolve the error .Try it and see if it resolves your problem : KB25882 .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Thanks for the welcome and the reply!
I looked at KB25882 and my settings are good, so that didn't help.
I had this problem over a year ago, and someone at RIM found a bit set that shouldn't have been set and fixed it (that is my terminology for what happened).
I am really looking for a way to contact RIM directly. I hate going through the mill with my carrier to get it escalated to RIM for resolution...... <sigh>
Hi mgpainter
Most easiest way to Contact RIM is through your Carrier but as you don't prefer that than there is another way of support called Incident Based Support but just want to inform you that its not free.If you want have a try BlackBerry Incident Based Support .
Good Luck
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

PS CC 2014 can't start on Mac OSX "Unable to initialize Photoshop due to a Program error"

I just downloaded and installed Adobe Creative Cloud including Photoshop CC 2014 and Lightroom on an iMac and a Macbook, both with OS OS X 10.10 (14A389).
On both Macbook and iMac i get the same error when I try to start PS CC 2014: "kon photoshop niet initialiseren vanwege een programmafout". Or in English: "Unable to initialize Photoshop due to a Program error".
In PSErrorLog.txt (~/Library/Preferences/Photoshop CC 2014 Settings/PSErrorLog.txt) I see:
2015:01:24 13:57:05 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141204.r.310/photoshop/main/photoshop/sources/ UColorState.cpp : 737 : REQUIRE failed
I uninstalled and reinstalled: doesn't help
The use of Cleaner Tools didn't solve the problem
How can I get PS CC 2014 up and running ??

On another simular question was the answer:
Either your default color settings files are corrupted, or they are missing (they're in the system application support folder).
Uninstalling and reinstalling should put the default files back in place.
Those files are missing. Uninstalling and reinstalling doesn't put hem back in place.

Unable to initialize Photoshop because the preferences file has been removed

Hello
After a week without using photoshop, I can no longer open it. As soon as I try this message appears: "Unable to initialize Photoshop because the preferences file has been removed."
So, I went to look for this preferences file that I've never deleted and I can't find it.
I tried to reset photoshop with keyboard shortcuts preferences, it does not work. I also uninstalled and reinstalled the software, it does not work either.
What else could I do ...?
Thank you for your help.

lola.marceau wrote:
I tried to reset photoshop with keyboard shortcuts preferences,
Seems odd that such a problem would crop up on its own. That kind of sounds like a registry or permissions problem. What other things did you do with the computer between the time it worked and it didn't?
And if you're willing to uninstall / reinstall to try to recover operation, it might be prudent to try the Adobe cleaner tool to really be sure you've uninstalled everything...
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Noel

Unable to progress - Photoshop CC LevelUp Game

Similar Messages

Maybe you are looking for