Unable to purchase anything since update o 9.02
Since updating to 9.02 I'm unable to purchase anything from the UK iTunes store. It gets stuck on "Accessing iTunes Store..." and eventually times out with an error message.
I have not yet upgraded, get the same error, and I am on 9.0.1.8..
also got the same agreement deal on my iPhone.. It cruised past it, but it's the only way I seem to be able to purchase from the iTunes store as of now..
Google search doesn't turn up anything yet, except that Apple TV finally got the 3.0 software update.
So it's not just 9.0.2 with problems, but potentially all iTunes users, or at least version 9 users.
Similar Messages
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Hey guys, I forgot the answers to my security questions. Recently iTunes asked me for the answers, since I forgot I'm now unable to purchase anything :( help please
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I am unable to purchase anything at the iTunes store with this computer. The message is:
"We could not complete your iTunes store request. An unknown error occurred (-1202).
There was an error in the iTunes store. please try again later."
I always need to go back to my older laptop to purchase anything.
Can anyone help?I get the error
we could not complete your itunes store request unknown error occurred 50
I use Win 7 ultimate with a fresh install of itunes. My Win 7 has never had a installation of itunes before.
I have tried disabling my firewall, but nothing changes. -
I am unable to purchase anything because " I do not have the correct privelages".But when I check in properties and the security tab, everything seems to be checked.
Also the read only box is checked and when I uncheck it seems ok but if I check again it is still checked.Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you. -
I keep getting @your Apple YD has been disabled' even though I have reset my password and rebooted my ipod. I am unable to purchase anything from iTunes, Help!
Hi there,
You may find the article below helpful.
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/ts2446
-Griff W -
I'm unable to purchase anything on my iPad as well my iPhone. Message says I have never purchase anything on either. I have also forgot my security questions. FYI, I have gotten my last iPad stolen.
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html -
Aperture unable to play slideshows since updating to Yosemite and 3.6
Hi,
I updated yesterday to Yosemite and to Aperture 3.6 accordingly, and Aperture has been unable to play slideshows since then. It crashes abruptly whenever trying to play a slideshow from a project (though NOT from an album - weird). Same happens on iPhoto.
Any similar experience anyone ?
Best regards to all,Hi Leonie (and Frank),
Tried Frank Caggiano's options : it turns out the problem did NOT occur under another user. It did not occur either when creating a new library. In that new library, I stuffed a project with some 270 raw photos (those from one of the very projects that caused Aperture to crash under my usual library) and launched a slideshow from that project ==> no problem.
So my guess is that something went awry with my usual library. Do not know how I could fix that.
Hereunder the crash log (50-some first lines) I got in the report after Aperture crashed.
Many thanks again to both of you for your helpful insight.
Best regards,
Process: Aperture [338]
Path: /Applications/Aperture.app/Contents/MacOS/Aperture
Identifier: com.apple.Aperture
Version: 3.6 (3.6)
Build Info: Aperture-500021000000000~3
App Item ID: 408981426
App External ID: 731142774
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Aperture [338]
User ID: 501
Date/Time: 2014-10-29 19:46:43.985 +0100
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 7CF861CA-C411-F426-2BC2-1CBA5F22697E
Time Awake Since Boot: 530 seconds
Crashed Thread: 22 MRRenderer <MRRenderer: 0x600000db8480>: Render 216x143
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 000000010d310000-000000010da49000 [ 7396K] r-x/rwx SM=COW /Applications/Aperture.app/Contents/MacOS/Aperture
Application Specific Information:
Performing @selector(a_slideShow:) from sender NSMenuItem 0x6000000bde20
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff9396552e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9396469f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff97acbb14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff97acafdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff97aca838 CFRunLoopRunSpecific + 296
5 com.apple.HIToolbox 0x00007fff8b77543f RunCurrentEventLoopInMode + 235
6 com.apple.HIToolbox 0x00007fff8b7751ba ReceiveNextEventCommon + 431
7 com.apple.HIToolbox 0x00007fff8b774ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
8 com.apple.AppKit 0x00007fff8f1b0821 _DPSNextEvent + 964
9 com.apple.AppKit 0x00007fff8f1affd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
10 com.apple.Aperture 0x000000010d77ca81 0x10d310000 + 4639361
11 com.apple.AppKit 0x00007fff8f4b4d27 -[NSApplication _realDoModalLoop:peek:] + 666
12 com.apple.AppKit 0x00007fff8f4b32d6 -[NSApplication runModalForWindow:] + 119
13 com.apple.Aperture 0x000000010d3adcb2 0x10d310000 + 646322
14 com.apple.Aperture 0x000000010d3ae376 0x10d310000 + 648054
15 com.apple.Aperture 0x000000010d4f37bb 0x10d310000 + 1980347
16 libsystem_trace.dylib 0x00007fff8d48fcd7 _os_activity_initiate + 75
17 com.apple.AppKit 0x00007fff8f37f5e7 -[NSApplication sendAction:to:from:] + 410
18 com.apple.prokit 0x000000010eb6abf6 -[NSProApplication sendAction:to:from:] + 101
19 com.apple.Aperture 0x000000010d77daa6 0x10d310000 + 4643494
20 com.apple.AppKit 0x00007fff8f39972a -[NSMenuItem _corePerformAction] + 382
21 com.apple.AppKit 0x00007fff8f399447 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114
22 libsystem_trace.dylib 0x00007fff8d48fcd7 _os_activity_initiate + 75
23 com.apple.AppKit 0x00007fff8f3e6ce6 -[NSMenu performActionForItemAtIndex:] + 131
24 com.apple.AppKit 0x00007fff8f3e6c56 -[NSMenu _internalPerformActionForItemAtIndex:] + 35
25 com.apple.AppKit 0x00007fff8f3e6aa2 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107
26 com.apple.AppKit 0x00007fff8f38f03b NSSLMMenuEventHandler + 724
27 com.apple.HIToolbox 0x00007fff8b74f32c DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1260
28 com.apple.HIToolbox 0x00007fff8b74e76e SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
29 com.apple.HIToolbox 0x00007fff8b763286 SendEventToEventTarget + 40
30 com.apple.HIToolbox 0x00007fff8b798795 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 428
31 com.apple.HIToolbox 0x00007fff8b7cbe8d SendMenuCommandWithContextAndModifiers + 59
32 com.apple.HIToolbox 0x00007fff8b7cbe34 SendMenuItemSelectedEvent + 188
33 com.apple.HIToolbox 0x00007fff8b7cbd06 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96
34 com.apple.HIToolbox 0x00007fff8b7d38b1 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 702
35 com.apple.HIToolbox 0x00007fff8b7d349e _HandleMenuSelection2 + 446
36 com.apple.AppKit 0x00007fff8f314e6e _NSHandleCarbonMenuEvent + 277
37 com.apple.AppKit 0x00007fff8f1b0b90 _DPSNextEvent + 1843
38 com.apple.AppKit 0x00007fff8f1affd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
39 com.apple.Aperture 0x000000010d77ca81 0x10d310000 + 4639361
40 com.apple.AppKit 0x00007fff8f1a3f73 -[NSApplication run] + 594
41 com.apple.prokit 0x000000010eb6c39a NSProApplicationMain + 333
42 com.apple.Aperture 0x000000010d3200b4 0x10d310000 + 65716
43 com.apple.Aperture 0x000000010d31fa44 0x10d310000 + 64068 -
Why wontitunes let me purchase anything? I just recently added a new prepaid visa. Is the prepay aspect the issue?
Contact iTunes support:
http://www.apple.com/support/itunes/contact/ -
Why am I unable to download apps since updating my iphone 4 with version 5.1 software
Please help,
since downloading the latest iphone software 5.1.1 i am unable to update or download apps
mrmikesThanks. I had just assumed that my iPhone 3 was just too old for new apps and updates (seemed like logical apple move) so I gave up trying. Decided to do some serious digging and found this post, your fix worked like a charm, I'm a little embarrased, but very thankful.
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Unable to import music since update
Since the most recent update, I am unable to import cds. Please assist. Thanks
You have to upgrade to 10.6.8 to be able to download iTunes 11. The 10.6 Snow Leopard DVD is in the Apple online store. You can get it for $19.99. http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard After you’ve installed that then download the 10.6.8 combo updater to finish it off. http://support.apple.com/kb/DL1399 You will need to be running 10.6.8 to access the App Store to order Lion, Mountain Lion or Mavericks which are downloads only.
System Requirements for 10.6:
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Some features require a compatible internet service provider: fees may apply. -
Can't print with my Epson stylus RX 640 since the latest apple software update for epson. Since then I completely reinstalled the printer following epson's advice. It worked. But today, I am trying to print some photos and nothing happens. Epson suggest resetting and then doing some repair permissions. Done that and still no joy. Can anyone help please.
contact Epson again and ask them about using a generic Gutenprint driver; I read in one of the threads here - but can't find it right now - about a problem with your model printer. Since Epson has not updated its driver to work with SL on this older model, it appears using a generic driver does work. You might also try searching for those threads by typing your model number into the search box.
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Unable to open files since update
I recently updated Adobe Acrobat and am now on version 11.0.9. Since the update, I have problems opening up pdf files. If I double click on a file or right click on the file and select Open with Adobe, 90% of the time, it won't open. Nothing happens. I do not get an error message. Adobe Acrobat never opens up. It looks as if I never clicked on the file. There is no response at all. 10% of the time it opens properly so if I keep double clicking or right clicking, it usually opens eventually. This happens whether the file is on my desktop or an attachment within an email. If I open Adobe Reader and then open the file within Adobe reader, it opens properly every time. I've tried uninstalling and reinstalling the reader, but that made no difference. I've also tried repairing from within Adobe, but that made no difference, either.
I've also noticed that if I go to task manager when I'm having the problem, that Adobe is not an open application. But under processes, AcroRd32.exe is listed multiple times. It is as if it's trying to open Adobe but failing. I've ended the processes manually from within task manager and also tried rebooting but that does not fix the issue.I had the same issue. I'm running Windows 7 and compatibility mode for this Adobe version defaulted to a Windows XP package version. Here is what I did to fix:
Right click on the Adobe program icon
select Compatibility tab
under "Compatibility mode", check box and then select your current configuration -
Since latest update, I get a download error message for 25 songs that are waiting to download. It says to "tap and try again" but still does not download. How can I get them downloaded? They are showing in my iTunes on PC but not on phone.
The problem is with facebook, go to settings / facebook / your user name and delete your account, the do a hard reset (home+power for some seconds).
dont need to delete the facebook app! just delete your integrate account from settings
cheers! -
I am unable to rent a movie on itunes as I am unable to verity my identity since I can not remember the answers to my security questions that I set up years ago!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
HT5731 hi i am unable to purchase anything from the i-tunes store
please help i play an online game called clash of clans, but i am unable to even make a smple purchase.
Hello Archit,
I was researching your issue and I feel our iPhone Troubleshooting Assistant will be able to help with this.
You can find it here: http://www.apple.com/support/iphone/assistant/phone/#section_1
If that doesn't quite resolve the issue for you, you may want to sign out of, and back into the iTunes and App stores in the iPhone Settings. This article will show you where to go to do that named iOS: Changing the signed-in iTunes Store Apple ID account, in particular this section:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
This says to sign in with another account, or create a new one, but you can use the same one to sign back in with.
All the best,
Sterling
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