Unable to purchase. Is this what support is supposed to be?

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You are now chatting with S..A .
08:57:33 CEST
S..A :
Hello! Welcome to Adobe Customer Service.
08:57:41 CEST
S..A :
Hi O.
08:57:51 CEST
OS:
Hi S..A.
08:59:05 CEST
S..A :
I understand that you need to order 2 Creative cloud.
08:59:17 CEST
S..A :
I will be glad to help you with this.
08:59:38 CEST
OS:
Yes, 2 Photoshop licenses. Which we have tried to order for a couple of weeks now.
09:02:40 CEST
S..A :
May I place you on hold for the next 2-3 minutes so that I can research on this issue?
09:02:43 CEST
OS:
We want to order 2 licenses for Photoshop, payed annually. And we have tried multiple times and always "we need more time to process your order" and then nothing happens.
09:02:54 CEST
OS:
Absolutely, I can wait.
09:05:44 CEST
S..A :
Thank you for staying online.
09:07:16 CEST
S..A :
Please allow 2 minutes while i transfer the chat to relevant team.
09:09:02 CEST
S..A :
Thank you for staying online.
09:10:19 CEST
S..A :
I have successfully escalated this case to our relevant team,they will contact within 2-3 days.
09:11:06 CEST
OS:
That is the exact same response as earlier, and we have never got any feedback or support.
09:11:22 CEST
OS:
I do not accept this answer.
09:12:57 CEST
OS:
Help us with the ordering process or you will loose a company customer.
Your chat transcript will be sent to ... at the end of your chat.
09:14:53 CEST
S..A :
I can understand your concern , you are not able to place an order this seems to be an technical issue. so I will escalate the case so our relevant team so that they will get back you within early.
09:15:09 CEST
S..A :
Is there anything else I can help you with?
09:15:51 CEST
OS:
Yes... How do we order the licenses we need? Plain and simple question?
Thank you for contacting Adobe Customer Care.
Your chat session has ended.

Hi there,
I am unable to look for any recent purchase history with the Adobe ID you are signed into forums. You may also call our direct sales line 800-585-0774 to purchase the software licenses.
^Ani

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HT5622 I am trying to buy some help on the "candy crush" game but I keep getting this pop-up" unable to purchase. This item is for an app that was purchased by a different Apple ID. to buy this item with this Apple ID you must first purchase the app. My d

I am trying to buy help on my candy crush game but I keep getting this pop-up? Unable to Purchase. This item for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the app. My daughter set up this game on my Iphone. I am on level 65 and don't wont to start over if I don't have to.
Any suggestions?

If it was indeed purchased with a different apple ID then there is no work around for what you want! You can try signing in with your daughter's apple ID and password and update the app and purchase whatever you want then log back in with your apple ID. This may work!

HT1420 When trying to buy gems (I have $50 credit) in "Clash of Clans" game I get: "Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID first purchase the app? Which app?

When trying to buy gems on the "Clash of Clans" game I get the following:
"Unable to Purchase. This item is for an app that was purchased by a different Apple ID. To buy this item with this Apple ID, you must first purchase the App."
I redeemed the itunes voucher on the same Apple ID I want to buy the gems with?
What do I do from here.

You will only be able to buy items in an app if you are signed into and use the same account that you originally bought that app with - is that the account that you are signed into ?

TS1424 Whenever i purchase or download an app on the app store , it always gives me this error message " unable to purchase at this time, please try again later"

Whenever i purchase or download an app on the app store , it always gives me this error message " unable to purchase at this time, please try again later"

JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.

I was trying to do in app purchase but I got an error "iTunes is currently unable process purchases at this time, please try again later"

I was trying to purchase something in an app that I am using but received the error, is this issue stemming from apple or the app? Or my payment option. The app is puzzles and dragons

Hello e-b p,
Thanks for the question, and welcome to Apple Support Communities.
When encountering iTunes Store connectivity issues, the following resources provide the best solutions. To isolate the issue further, I'd be curious to know if it persists on other Wi-Fi networks (assuming you are using a portable computer). Either way, please attempt the steps outlined in these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

HT204266 Well i downloaded a free app from the app store and after i downloaded it i wanted to get more features but it costed $0.99 so i purchased it and then when i re-oppened the app it was still locked like if i had not purchased it. What am i suppose

Can someone please help me!?

Hi Paula_Carlos,
I'm sorry to hear you are having issues with the in-app purchase on your iPhone.
The first thing I would suggest is to log out of your iTunes Account on your iPhone, turn the iPhone off and then on again, and see if apps finish updating:
Settings > iTunes & App Stores > Tap on your Apple ID account > Tap Sign Out
If the issues persists, the article below will give you a few more troubleshooting steps:
iOS: Troubleshooting applications purchased from the App Store
Try the following steps to resolve your issue, testing the app after each step.
1. Update your device software
Update your device to the latest version of iOS.
2. Check for app updates
Ensure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
When prompted, enter your iTunes Store account information. App Store will then download and install the application updates.
Note: Some applications may require a Wi-Fi connection to update.3. Install another app from the App Store
4. Restart the application
If the issue affects only a single app, try closing just that app:
Press the Home button to return to the Home screen.
Double-tap the Home button to display recent apps.
Tap and hold the affected app until the red minus appears.
Tap the red minus to quit the app.
Press the Home button, then restart the app.
5. Restart your deviceHold the Sleep/Wake button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
6. Reinstall the affected application
Remove the application from your device and reinstall it.
Touch and hold any application icon on the Home Screen until the icons start to wiggle.
Tap the "x" in the corner of the application you want to delete.
Tap Delete to remove the application and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the application and then download it again.
Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you will be charged for the app again. For more information regarding downloading previously purchased items, see this article.
I hope this information helps ....
Have a great day!
- Judy

Unable to purchase itunes gift card

Why I can't purchase itunes gift card anymore?
I've been purchased -+ gift card, but now I can't purchase any gift card..
It says unable to purchase itunes gift card at this time please try again later..
How to solve this problem? Why I can't buy more gift card?
And when I'm trying to create new id, when I sign in with diferrent id and want so send gift card, it says unable to purchase , please contact apple support..

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

HT1725 Unable to purchase right now on App Store.

Every time I try to purchase a new app it asks for password and tries to start download then error "unable to purchase at this time" comes up. Then it just sits there trying to download. If I leave it it will eventually download to the cloud. I can then download no problems. All updates download with no problems and all other internet downloads are instant over virgin fibre optic broadband.

Hello there, ilward.
This issue is usually related to your connection to the iTunes Store. The following Knowledge Base articles provides some great steps for troubleshooting that connectivity.
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Afterwards, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Particularly:
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT204266 I'm playing candy crush and but I'm unable to purchase more stuff

I have been playing candy crush for a while, I've been able to buy stuff but when I try to buy a lollipop hammer the system tells me that is unable to purchase at this time. Do I have a time limit to purchase anything that I want?

Hi cynthdina,
Thanks for visiting Apple Support Communities.
You may find this article helpful, as it sounds like you're not able to connect to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Our iPhone Troubleshooting Assistant also offers some troubleshooting tips:
Using apps on your iPhone
http://www.apple.com/support/iphone/assistant/application/
All the best,
Jeremy

IPad saying that it is unable to purchase in apps purchases

My Ipad was working fine, i was able to make in app purchases etc. My grandson was visiting and wanted to play minecraft, so put his apple ID in so he could download hos content to my ipad, played his game for the visit, then deleted all details of his itunes acount when he left. He at no point downloaded anythng esle but minecraft.
Now however, when i try and make in app purchases on my account with apps downloaded with my own ID I get the following
"Unable to Purchase. This item is for an app that was purchased by a different apple ID. To buy this item with this apple ID you must first purchase the app".
I have purchesed the app. I really dont fancy starting agian. As I said ipad was fine until we did this minecraft thing.
Any suggestions??

The message would indicate the the app was not purchased with that account.
You can try:
- Go to Settings>iTunes and App Store and sign out
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to itunes and App Store and sign in
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I recently did the iOS 7.0.2 update, now I'm unable to purchase apps. "App could not be purchased at this time. Please try again later. ". I have tried a few of the suggestions and nothing has worked. Reset,change auto lock time on main screen, now what??

I recently did the iOS 7.0.2 update, now I'm unable to purchase apps. "App could not be purchased at this time. Please try again later. ". I have tried a few of the suggestions and nothing has worked. Reset,change auto lock time on main screen, change language setting. Now what???

This sorted it for me:
Backup your iPhone to iCloud (I believe backing up to iTunes will work too). Now go to "Settings --> General --> Reset --> Erase All Content and Settings" to completely restore your iPhone to factory settings. Assuming you've backed up to iCloud, you'll be asked when setting up your iPhone if you want to restore from an iCloud backup. Choose that option and once your iPhone has restored itself from your backup, this annoying problem will finally be gone! (was for me anyway).
To restore from an iTunes backup, connect your iPhone to your computer, load iTunes. Click the File menu and select Devices > Restore from Back up.

Unable to Purchase: "APP" could not be purchased at this time. Please try again later.

Everytime I've tried to purchase an app since downloading IOS 7 (don't get me started on the oh-so-many things that don't work with this new operating system, although this one really ticks me off) I can't download a single app from the app store. The message (above) is what I get with "APP" being the actual name of the app (ie. "Instagram"). The apps I already have on the phone will automatically update without a problem, this has to do with the actual new purchases (either free or paid) that I would like to make. I currently have the most up-to-date version of IOS 7 v. 7.0.4
I have tried to do the following to no avail:
1) A soft reset: Holding the top bottom and the home button simultaneously until the phone powers itself off and automatically comes back on.
2) Signed in and out of my Apple iTunes account.
3) Signed out of my Apple iTunes account, did a soft reset, signed back in once the phone powered back up.
4) Changed the credit card information to a different credit card just in case for some strange reason Apple didn't like my credit card.
Any suggestions that anyone else may have (and please don't link to a troubleshooting article, those are hardly helpful) would be great. I've looked through Apple's support communities and haven't found a single answer to this question, although I've seen similiar questions and no real answers thus far.
Thank you.

I also have the same issue. Unable to easily purchase apps from the app store. Get the unable to purchase app purchase, followed by a never ending spinning circle next to the app title. I've discovered that closing out of the app, and attempting to redownload from the purchase list usually works.
Apple has really screwed up the user experience with ios7. This is inexcusable. A $600 device that is supposedly state of the art, and you have to try several work arounds to download apps is tragic. If Steve Jobs were around, several heads would have rolled by now. This needs to be fixed now, not in February, not in March.

HT204088 I already purchasing game item yesterday. It was written unable to purchase. I though my transaction was failed so i tried again and again but it still unable. And now my credit cards over limit. What happened here?

I dont know what happened, i get charged from my father visa credit card. I play Ragnarok Valkyrie Uprising game which can buy shop item(name ruby). First time i tried to purchasing 210 rubies it cost 189 In Rupiah(Indonesian currency) but it was failed and showing dialog box unable to purchase ruby. So I tried again and again bought rubies with different values (10 rubies,50 rubies,210 rubies) but that unable to purchase dialog box always appears. I though the purchasing rubies transaction was failed. Then i was trying to find whats wrong and get some information from the internet all day until i calling my credit card (Citibank/visa) technical support, he said i was already did some transaction for this. i ever did rubies transaction before and it was completely working. Please help. wheres my money gone? wheres my 210 rubies? I even cant check my billing information and purchased history cause my credit card is declined by itunes cause over limit. Pls give me respon to solve this.

Hello Ading,
It sounds like you were charged for an in App purchase but did not receive the item. I would report this issue to iTunes Store support with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Regards,
Sterling

Garage band 10 will not let me purchase extra sounds, what do I need to do to get this to work ?

The in app purchase in Garage Band 10 will not work for me. What do I need to do to purchase extra sounds ?
There is no accept button showing in my purchased items it shows Garageband installed.
Thanks

Hi Brushfo149,
Thanks for visiting Apple Support Communities.
If you're not able to purchase content in GarageBand, try the steps in this article:
GarageBand for Mac (v10.0): Unable to complete in-app purchase
http://support.apple.com/kb/TS5275
When trying to make an in-app purchase from GarageBand for Mac (v10.0) you might be unable to complete the purchase. This can happen if you haven't accepted the app from the Mac App Store.
To resolve the issue:
Quit GarageBand.
Open the Mac App Store.
Sign in using the Apple ID you used to set up the computer.
Click the Purchases tab.
Click the Accept button next to GarageBand.
Open GarageBand.
You should now be able to make in-app purchases.
All the best,
Jeremy

HT3204 I have been receiving the error message ...'iTunes store is unable to process purchases at this time. Please try again later" over that last month with increasing frequency

I have been receiving the error message ...'iTunes store is unable to process purchases at this time. Please try again later" over that last month with increasing frequency. What is the cause and solution?

Hello e-b p,
Thanks for the question, and welcome to Apple Support Communities.
When encountering iTunes Store connectivity issues, the following resources provide the best solutions. To isolate the issue further, I'd be curious to know if it persists on other Wi-Fi networks (assuming you are using a portable computer). Either way, please attempt the steps outlined in these articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

Unable to purchase. Is this what support is supposed to be?

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