Unable to purchase iTunes store

You can use the 'report a problem' page to contact iTunes Support (generally unless there is a problem with an item e.g. app doesn't work as described, film doesn't play etc. then purchases are considered final) : http://reportaproblem.apple.com

Similar Messages

Unable to purchase itunes gift card

Why I can't purchase itunes gift card anymore?
I've been purchased -+ gift card, but now I can't purchase any gift card..
It says unable to purchase itunes gift card at this time please try again later..
How to solve this problem? Why I can't buy more gift card?
And when I'm trying to create new id, when I sign in with diferrent id and want so send gift card, it says unable to purchase , please contact apple support..

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

TS1368 unable to contact itunes store on my appletv however i can contact itunes on my pc

having a problem downloading movies on "appletv" however i am able to download on my pc
the appletv says "unable to contact ITunes store"

I have the same problem with my 3rd gen Apple TV. I can preview iTunes movies, stream from my Mac, Airplay from my other devices but I cannot rent a movie on iTunes. Every time I try I get "Can't connect to ITunes" and "Unable to sign in". Had technical support review the problem over the phone and they agreed to send me a new one. Same problem. Interestingly enough my 2nd gen Apple TV works just fine.

HT1911 what to do when unable to access itunes store? I tried logging in but it tells me I'm not connected to the internet.

what to do when unable to access itunes store? I tried logging in but it tells me I'm not connected to the internet.

You cannot use the iTunes Store of any country other than one one in which you live and have a payment method. If the Sound Cloud app is no longer available in your country's iTunes Store, then that app will not be available to you. Contact the developer and ask if they have any plans to re-release it in your country; it may have been removed due to a problem or pending update and will be reinstated at some point.
Regards.

TS1424 Unable to connect iTunes Store

While I am downloading a App it is showing "unable to connect iTunes Store.....
How to solve dis problem!!

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

HT201363 i am unable to access itunes store

I am unable to access itunes store. I had to reset my icloud password, and I don't know if that affected my itunes account. is there something going on with my account. how do i know if it has been compromised?

Has anyone ever noticed that iTunes are extremely slow at resolving problems?
I keep getting emails thanking me for my patience.
At the very least I would like to know a timeframe for resolution, or a reason for the delay. Not hard really, it's basic customer service!

Hi unable to access itune store on my itunes app all my purchased songs are there

I am unable to access the store I have credit and I can access my account history but unable to connect with store to purchase more songs

Hello, rarehope.
Thank you for visiting Apple Support Communities.
I would need more information regarding exact error messages received or exactly what issue your are experiencing in order to better assist you. However, here is an article that will help you troubleshoot issues downloading media from the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H.

Unable to view iTunes Store purchase history

Hi All,
I'm unable to view my iTunes Store purchase history. When I try to do so from within iTunes itself I am taken to a seemingly blank store page, which seems to have no content according to VOiceOver, Apple's built-in screen reader. I've previously done this without a problem, so am rather annoyed.
Is there any alternate way of requesting a refund? Could I call and do so?
THanks!

You can use the 'report a problem' page to contact iTunes Support (generally unless there is a problem with an item e.g. app doesn't work as described, film doesn't play etc. then purchases are considered final) : http://reportaproblem.apple.com

Problem purchasing Bluechart from iTunes app, unable to contact iTunes Store

Garnin app BlueChart iTunes app can not contact the iTunes Store to purchase the needed chart within the app.
The error messages are:
" Cannot connect to iTunes "
"Contact iTunes Store to complete the purchase"
Ok, how do I do that?
I would like to buy, US Coastal version 2012.5. for $29.99 but no one is willing to take my money & deliver the chart

Hi
I ended up copying the library etc onto a usb hdd and deleting iTunes & library on MBP, reinstaling it and adding the music and video files to the new empty library and touch wood it has all worked since....don't ask me how or why!!

Unable to load iTunes Store

Since the Apple support staff has proven themselves utterly incompetent, I was hoping I could find some help on the forums.
I am attempting to go to the iTunes store from the iTunes x64 Client (RC 10.5.1.42, the latest) on x64 Windows 7. I am unable to because the page does not load, as if it times out. No error messages are returned, and the client does not visibly change. When I go to view my account in iTunes, it shows as a plain-text version of the site, looking like basic HTML and form buttons on a white background.
I have run through all the kb's I could find, and then succumbed to contacting customer support. They then kindly told me to download the latest version of the software, which I had done three times already, including wiping my registry, temp, and app data of all Apple products/keys. Then they told me to run through all the kb's, which again I already had, as they claim it's a connection issue on my end. Clearly it's not, and I am attempting old versions of iTunes now just to verify this claim.
Here's the log:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1(Build 7601) System manufacturer System Product Name iTunes 10.5.1.42 QuickTimenot available FairPlay 1.13.36 Apple Application Support 2.1.5 iPod UpdaterLibrary 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device4.0.0.97 Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0034A9BC09F616C8
Current user is an administrator.
The current local date and time is 2011-12-07 20:40:50.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 6900 SeriesAdvanced Micro Devices, Inc., ATI Radeon HD 5800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 3632b374bcb24f77a000bfe71f275417
iPodService 10.5.1.42 (x64) is currently running.
iTunesHelper 10.5.1.42 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {C8FEFD8E-A5FE-4621-901F-C347A9479DD1}
Description:        BigfootNetworks Killer Ethernet Controller #2
IP Address:         192.168.1.133
Subnet Mask:    255.255.255.0
Default Gateway:            192.168.1.1
DHCP Enabled: Yes
DHCP Server:     192.168.1.1
Lease Obtained:               WedDec 07 20:33:10 2011
Lease Expires:   ThuDec 08 20:33:10 2011
DNS Servers:      75.75.75.75
                                75.75.76.76
                                192.168.1.1
Active Connection:          LANConnection
Connected:        Yes
Online:                 Yes
Using Modem: No
Using LAN:          Yes
Using Proxy:       No
SSL 3.0 Support:                Enabled
TLS 1.0 Support:                Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store wassuccessful.
Connection attempt to purchasing from iTunes Store wassuccessful.
Connection attempt to iPhone activation server wassuccessful.
Connection attempt to firmware update server wassuccessful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-12-0720:39:55.

I am having the same issue and have spent close to 18 hours between Apple Support, my Security IT Department and Versizon FIOS trying to fix my problems. All was well with my ITUNES account which I had previously synched with IPOD's and an IPAD2 until last week. I tried to synch a new IPHONE 4S and have not been able to access my ITUNES store ever since. I can access the store from my IPAD and IPhone but not from my Windows XP PC (or from 2 others). I click on the IStore and my PC freezes at the same spot which is always the same spot about halfway along the ITUNES bar. I've uninstalled and installed new two times. I installed new for the very first time on a personal laptop and I have the very same issue. One Apple support advisor claims its my PC Security Software causing the issue and another claims its my Verizon FIOS configuration, neither of which had changed and worked perfectly until downloading 10.5. I can't get to older software versions so would like to know where others are finding them.   I also have the same issue when accessing my account data which displays plain text without any HTML. There are links but they do not work. I have run all of the diagnostics and pass each time. I am so frsutrated at this point I'm ready to return all of the Apple devices! If you find a solution, please pass it along and thanks!

Problem viewing several purchased itunes store videos.

I purchased several videos (episodes of lost)and they show up in the movie download section as gray boxes and I'm unable to play them. in the itunes download folder they show up as a file titled "download" with an info file. the other videos I downloaded and ca view are a single video file so I know something is wrong.
I think the download process was interrupted or not completed successfully. can anyone offer some advise on how i can correct this problem?

AnthonyIsHere wrote:
I've been trying to figure out if there is a way to view a list of songs I've purchased from the itunes store, not just in the recently added/purchased tab. But a site or something that tells me every single thing I bought in the itunes store.
Yes. In iTunes, click on Store > View My Account... There you can log in, and go to Purchase History.
The Purchase History has a list of everything you have purchased using that account.
If you have used more than one account, you will have to log in separately to each.

Unable to open ITunes stores using my IPAD & download videos

Hi,
I purchased IPAD in Hong Kong apple stores and i reside in India. I have changed my location to India and also provided account information and credit card details of India.
When i try to open ITUNES stores from my IPAD it says " CANNOT CONNECT TO ITUNES STORES" and i am unable to download videos too through the stores. It says "Download error". I am keen on watching movies and TV shows by downloading it from the stores.
This is the first time i have APPLE product and i do not have much knowledge on this product.
Could someone please help me on this.
Thanks,
Naveen

Friends,
Any luck on this , I am not sure if there is a problem with my IPad.
Thanks,
Naveen

Unable to Purchase Itunes Gift Certificate

Attempted to purchase Itunes Gift Certificate to be emailed to recipient from the Itunes store. Credit Card and Paypal were denied when there is no reason for denial.

It's also happened to me!
This month, i purchased more than 10 itunes gift cerf. by appstore. And i can't buy any gift from today.
The message "Unable to gift at this time" is always showed.
I contact the itunes support, they said that my account is not in their terms requirement in section B. When i ask which is the specific point, that my account fault, they didn't tell me.
So, i worry this is a limitation that they don't tell us before.. and i don't know the limitation value.

Unable to load itunes store on iphone 4S after updating to ios 7

After I updated my iphone 4S to ios 7, I am unable to load the itunes store on my phone. It spins like it is loading and then stops, but the screen is blank. Does anyone know what might cause this?

Are you talking about the Search screen? If so, it has been hung up for the last 24 hours....undoubtedly server related. I do not have IOS 7 yet, but it is doing the same thing on my iPhone....
I'm waiting until the weekend to try it again. No point in getting crazy over it.
Cheers,
GB

Found a fix for this: Unable to open Itunes Store on windows XP

Hi,
     I have been searching for this all weekend. For the last month we have been unable to connect to Itunes store. We can connect to the Internet and also access to itunes itself. I have phoned Apple as well as our service provider. No luck with the solutions offered. I have uninstalled and downloaded it again. I have done the winsock suggestion. I have disabled the firewall solution. I have gone into security settings and clicked enable the miscellaneous part. I have run as administrator. Basically everything from this forum and numerous others and also from advice from apple and my service provider. NOTHING WORKED for me on this computer. However on my Laptop which is vista the winsock fix did work. Still didn't solve my desktop until I found another solution and tried. Blow me down it worked. 2 days and hooray.....finally. I found this on a Geek website called "geeks to go" and I have cut and pasted it from there.
This is it.
Copy and paste the text in the code box below into Notepad.
@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts popd ipconfig /release
ipconfig /renew ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0
Save as flush.bat to your desktop.
Double-click flush.bat file to run it. Your computer will reboot.
Note: For Windows Vista or Windows 7, right-click flush.bat and select "Run as Administrator".
Hope this one helps anyone out there that has tried most of the other fixes. No bugs or viruses from this...so far.
Steve

You're probably going to need to install service pack 2 or 3.

Unable to purchase iTunes store

Similar Messages

Maybe you are looking for