Unable to purchase songs after trying to upgrade to version7

When attempting to purchase tracks on iTunes yesterday I was prompted to upgrade to version 7. I thought I had done so but every time I try to make a purchase it keeps taking me back to the page prompting me to upgrade. Having looked at the discussions I can see loads of people are having problems- I haven't had any error messages or anything and am not even sure that version 7 has been downloaded but I can't buy anything- help!!

The Three Best Alternatives for Security Questions and Rescue Mail
     If you do not have success with one, then try another:
        1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        2.  Call Apple Support in your country: Customer Service: Contact Apple support.
        3.  Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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