Unable to re-install Adobe Muse (PC)
Hello,
I uninstalled Muse on my PC and am trying to reinstall the App. My Creative Cloud connection doesn't recognize that the program is uninstalled, and therefore will not allow me re-install the program. I tried re-starting my computer, but this did not help.
Hello,
The correct way to uninstall Adobe Muse is documented here: http://helpx.adobe.com/muse/kb/uninstall-muse.html#id_14142
Please check the above document and see if you can find the corresponding uninstaller for Adobe Muse. If yes, please use the same to uninstall Adobe Muse completely.
Else, follow Solution 2 from http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html and reinstall Adobe Muse using the links provided in the document.
Regards,
Sachin
Similar Messages
-
Hi there. I'd very much like to try out Muse (I'm a paying Creative Cloud member), but I'm about to say to hell with it. Muse refuses to install. Here are the steps taken.
Ran the Muse installer throughApplication Manager. Installed. Clicked Launch App. No response. Search for muse, only found uninstaller. Uninstalled 99mb of invisible Muse.
Read forums. Deleted opm.db. Re-installed. No change in result.
Uninstalled Air. Re-installed Air. Re-installed Muse. No change in result.
I grabbed the system log which show an error with the "migration signature validation"
Any help would be appreciated.
Here are details:
Oct 6 14:56:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:56:42 -0800
Oct 6 14:56:44 Paul-Davidsons-MacBook-Pro authexec[424]: executing /Applications/Utilities/Adobe Application Manager/DECore/Setup.app/Contents/MacOS/Setup
Oct 6 14:56:46 Paul-Davidsons-MacBook-Pro [0x0-0x1c01c].com.Adobe.Uninstall Product[0]: application is not installed
Oct 6 14:56:56 Paul-Davidsons-MacBook-Pro com.apple.launchd[1] (com.apple.netauth.sysagent[382]): Exited with exit code: 255
Oct 6 14:57:25 Paul-Davidsons-MacBook-Pro [0x0-0x41041].com.google.GoogleTalkPluginD[459]: objc[459]: Class MacCocoaSocketServerHelper is implemented in both /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/MacOS/GoogleTalkPlugin and /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/Frameworks/libgoogletalkremoting.dylib. One of the two will be used. Which one is undefined.
Oct 6 14:57:26 Paul-Davidsons-MacBook-Pro [0x0-0x27027].com.google.Chrome[429]: CoreAnimation: rendering error 501
Oct 6 14:58:34 Paul-Davidsons-MacBook-Pro Google Chrome[429]: -deltaZ is deprecated for NSEventTypeMagnify. Please use -magnification.
Oct 6 14:59:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:59:42 -0800
Oct 6 14:59:45 Paul-Davidsons-MacBook-Pro authexec[472]: executing /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper
Oct 6 15:01:03 Paul-Davidsons-MacBook-Pro hdiejectd[487]: running
Oct 6 15:01:03 Paul-Davidsons-MacBook-Pro KernelEventAgent[41]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)
Oct 6 15:01:10 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: main
Oct 6 15:01:10 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:10.901 InstallAdobeMuse[502:903] main
Oct 6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.6.8 x86
Oct 6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Commandline is: -silent -eulaAccepted
Oct 6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework
Oct 6 15:01:13 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer end with exit code 0
Oct 6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper begin with version (null) on Mac x86
Oct 6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework
Oct 6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Migration signature validation failed
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Got an unexpected fatal error while validating native package: Error: invalid migration signature
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer end with exit code 7
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Subprocess Application Installer failed (7)
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper end with exit code 7
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: Adobe Muse Installation Returns :: 7
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:25.442 InstallAdobeMuse[502:903] Adobe Muse Installation Returns :: 7
Oct 6 15:01:26 Paul-Davidsons-MacBook-Pro UnmountAssistant[513]: Volume unmounted successfully
Oct 6 15:01:36 Paul-Davidsons-MacBook-Pro hdiejectd[487]: quitCheck: calling exit(0)
Oct 6 15:02:33 Paul-Davidsons-MacBook-Pro /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[130]: No valid tickets, timing outHi Colby,
The installation is OK, but at startup it says the following:
Error: HTMLLoader failed to initialize
at flash.html::HTMLLoader/initHTMLEngine()
at flash.html::HTMLLoader()
at mx.core::FlexHTMLLoader()
at mx.core::ClassFactory/newInstance()
at mx.controls::HTML/createChildren()
at mx.core::UIComponent/initialize()
at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
at mx.core::UIComponent/addChildAt()
at spark.components::Group/addDisplayObjectToDisplayList()
at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
at spark.components::Group/setMXMLContent()
at spark.components::Group/createChildren()
at mx.core::UIComponent/initialize()
at com.adobe.muse.widgets::BaseAttachingWidget/initialize()
at com.adobe.pash.ui::DocumentCanvas/initialize()
at com.adobe.pash.ui::PreviewCanvas/initialize()
at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
at mx.core::UIComponent/addChildAt()
at spark.components::Group/addDisplayObjectToDisplayList()
at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
at spark.components::Group/setMXMLContent()
at spark.components::Group/createChildren()
at mx.core::UIComponent/initialize()
at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
at mx.core::UIComponent/addChildAt()
at spark.components::Group/addDisplayObjectToDisplayList()
at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
at spark.components::Group/setMXMLContent()
at spark.components::Group/createChildren()
at mx.core::UIComponent/initialize()
at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
at mx.core::UIComponent/addChildAt()
at spark.components::Group/addDisplayObjectToDisplayList()
at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
at spark.components::Group/setMXMLContent()
at spark.components::Group/createChildren()
at mx.core::UIComponent/initialize()
at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
at mx.core::UIComponent/addChildAt()
at spark.components::Group/addDisplayObjectToDisplayList()
at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
at spark.components::Group/setMXMLContent()
at spark.components::Group/set mxmlContent()
at spark.components::SkinnableContainer/set mxmlContent()
at spark.components::SkinnableContainer/createDeferredContent()
at spark.components::SkinnableContainer/createContentIfNeeded()
at spark.components::SkinnableContainer/createChildren()
at spark.components::Application/createChildren()
at mx.core::UIComponent/initialize()
at spark.components::Application/initialize()
at spark.components::WindowedApplication/initialize()
at com.adobe.pash.air::PASHonAIRApplication/initialize()
at MuseOnAIR/initialize()
at mx.managers.systemClasses::ChildManager/childAdded()
at mx.managers.systemClasses::ChildManager/initializeTopLevelWindow()
at mx.managers::SystemManager/initializeTopLevelWindow()
at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::kickOff()
at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::preloader_completeHandler()
at flash.events::EventDispatcher/dispatchEventFunction()
at flash.events::EventDispatcher/dispatchEvent()
at mx.preloaders::Preloader/timerHandler()
at flash.utils::Timer/_timerDispatch()
at flash.utils::Timer/tick()
TypeError: Error #1009: Cannot access a property or method of a null object reference.
at mx.controls::HTML/measure()
at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::measureSizes()
at mx.core::UIComponent/validateSize()
at mx.managers::LayoutManager/validateSize()
at mx.managers::LayoutManager/doPhasedInstantiation()
at mx.managers::LayoutManager/doPhasedInstantiationCallback()
Thanks for your help! -
Failure to install Adobe Muse CC with the Enterprise version
Hi all,
I am currently using a PC running on Win7 Pro. I am using an Enterprise version and have used CCP to churn out the CC software.
As I attempt to install Adobe Muse CC from the exceptions folder by double-clicking on the InstallAdobeMuse application, My computer prompts me with an incompatibility issue. It asks me to use the recommended settings or choose a different setting. So I chose the recommended settings and there is a split-sec flash on the screen that shows more like a dos prompt and then it disappears. I tried again and nothing happens.
All these while I have switched off the antivirus and run from an administrator mode.
Pls help!
Thanks!Hi Vikas,
Thanks for replying. I have already done accordingly as what is described but to no avail.
I have attached the crash log files for your perusal.
09/18/13 18:22:36:576 | [INFO] | | OOBE | DE | | | | 5996 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | Visit http://www.adobe.com/go/loganalyzer/ for more information
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | START - Installer Session
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | RIBS version: 7.0.0.108
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | Win OS version: 6.1.1.0 64 bit Type: 1
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | ::START TIMER:: [Total Timer]
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | CHECK: Single instance running
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | CHECK : Credentials
09/18/13 18:22:36:577 | [INFO] | | OOBE | DE | | | | 5996 | Load Deployment File
09/18/13 18:22:36:578 | [INFO] | | OOBE | DE | | | | 5996 | Create Required Folders
09/18/13 18:22:36:578 | [INFO] | | OOBE | DE | | | | 5996 | Assuming uninstall mode
09/18/13 18:22:36:578 | [INFO] | | OOBE | DE | | | | 5996 | Lookup for master payload
09/18/13 18:22:36:578 | [INFO] | | OOBE | DE | | | | 5996 | ##### Running EDT Workflow #####
09/18/13 18:22:36:578 | [INFO] | | OOBE | DE | | | | 5996 | Ready to initialize session to start with ...
09/18/13 18:22:36:578 | [INFO] | | OOBE | DE | | | | 5996 | ::START TIMER:: [CreatePayloadSession]
09/18/13 18:22:36:590 | [INFO] | | OOBE | DE | | | | 5996 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
09/18/13 18:22:36:590 | [INFO] | | OOBE | DE | | | | 5996 | ----------------- CreatePayloadSession: machine is x64 ---------------
09/18/13 18:22:46:948 | [INFO] | | OOBE | DE | | | | 5996 | ______ Verify Dependency Subscribers ______
09/18/13 18:22:46:948 | [INFO] | | OOBE | DE | | | | 5996 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
09/18/13 18:22:46:948 | [INFO] | | OOBE | DE | | | | 5996 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: 1 (0,2)
09/18/13 18:22:46:948 | [INFO] | | OOBE | DE | | | | 5996 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9}: 2 (0,1)
09/18/13 18:22:46:948 | [INFO] | | OOBE | DE | | | | 5996 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: 3 (2,0)
09/18/13 18:22:46:948 | [INFO] | | OOBE | DE | | | | 5996 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
09/18/13 18:22:46:950 | [INFO] | | OOBE | DE | | | | 5996 | Setting property "deploymentFile" to: C:\Users\User\AppData\Local\Temp\{926F8255-85AC-427D-AC5F-586164499F36}\\{4345E72B-634D-4 5CD-AC42-7F0F4135170E}
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Setting property "driverAdobeCode" to: {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Setting property "edtWorkflow" to: 1
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Setting property "mediaSignature" to: {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Setting property "skipProcessChecks" to: 1
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Setting property "uninstall" to: 1
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Overwrite property "edtWorkflow" to: 1
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Overwrite property "mediaSignature" to: {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Overwrite property "skipProcessChecks" to: 1
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Overwrite property "uninstall" to: 1
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Found payload actions:
09/18/13 18:22:46:951 | [INFO] | | OOBE | DE | | | | 5996 | Deciding what installer mode to use...
09/18/13 18:22:46:984 | [INFO] | | OOBE | DE | | | | 5996 | BEGIN Setting requested payload actions
09/18/13 18:22:46:986 | [INFO] | | OOBE | DE | | | | 5996 | Value returned on lookup of payload: Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673} is: true
09/18/13 18:22:46:986 | [INFO] | | OOBE | DE | | | | 5996 | Action string for Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673} is none
09/18/13 18:22:46:986 | [INFO] | | OOBE | DE | | | | 5996 | Value returned on lookup of payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} is: true
09/18/13 18:22:46:986 | [INFO] | | OOBE | DE | | | | 5996 | Action string for Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} is configdbonly
09/18/13 18:22:46:986 | [INFO] | | OOBE | DE | | | | 5996 | Selection of payload Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} is forbidden by the policy. Reason: Required dependency
09/18/13 18:22:46:986 | [INFO] | | OOBE | DE | | | | 5996 | Value returned on lookup of payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} is: true
09/18/13 18:22:46:986 | [INFO] | | OOBE | DE | | | | 5996 | Action string for Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} is none
09/18/13 18:22:46:987 | [INFO] | | OOBE | DE | | | | 5996 | END Setting requested payload actions
09/18/13 18:22:47:032 | [INFO] | | OOBE | DE | | | | 5996 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Adobe
09/18/13 18:22:47:253 | [INFO] | | OOBE | DE | | | | 5996 | BEGIN InstallOperationsQueue Unordered operations
09/18/13 18:22:47:253 | [INFO] | | OOBE | DE | | | | 5996 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: with operation remove
09/18/13 18:22:47:253 | [INFO] | | OOBE | DE | | | | 5996 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation remove
09/18/13 18:22:47:253 | [INFO] | | OOBE | DE | | | | 5996 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9}: with operation remove but marked for configdbonly
09/18/13 18:22:47:253 | [INFO] | | OOBE | DE | | | | 5996 | END InstallOperationsQueue Unordered operations
09/18/13 18:22:47:253 | [INFO] | | OOBE | DE | | | | 5996 | BEGIN InstallOperationsQueue Ordered operations
09/18/13 18:22:47:253 | [INFO] | | OOBE | DE | | | | 5996 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation remove
09/18/13 18:22:47:253 | [INFO] | | OOBE | DE | | | | 5996 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: with operation remove
09/18/13 18:22:47:253 | [INFO] | | OOBE | DE | | | | 5996 | END InstallOperationsQueue Ordered operations
09/18/13 18:22:47:407 | [INFO] | | OOBE | DE | | | | 5996 | Payloads passed preflight validation.
09/18/13 18:22:47:407 | [INFO] | | OOBE | DE | | | | 5996 | Call PreSession Custom Hook
09/18/13 18:22:47:478 | [INFO] | | OOBE | DE | | | | 5996 | BEGIN InstallOperationsQueue Unordered operations
09/18/13 18:22:47:478 | [INFO] | | OOBE | DE | | | | 5996 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: with operation remove
09/18/13 18:22:47:478 | [INFO] | | OOBE | DE | | | | 5996 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation remove
09/18/13 18:22:47:478 | [INFO] | | OOBE | DE | | | | 5996 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9}: with operation none but marked for configdbonly
09/18/13 18:22:47:478 | [INFO] | | OOBE | DE | | | | 5996 | END InstallOperationsQueue Unordered operations
09/18/13 18:22:47:479 | [INFO] | | OOBE | DE | | | | 5996 | BEGIN InstallOperationsQueue Ordered operations
09/18/13 18:22:47:479 | [INFO] | | OOBE | DE | | | | 5996 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation remove
09/18/13 18:22:47:479 | [INFO] | | OOBE | DE | | | | 5996 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: with operation remove
09/18/13 18:22:47:479 | [INFO] | | OOBE | DE | | | | 5996 | END InstallOperationsQueue Ordered operations
09/18/13 18:22:47:480 | [INFO] | | OOBE | DE | | | | 5996 | Calling the custom action code for pre-remove for payload Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 18:22:47:552 | [INFO] | | OOBE | DE | | | | 5996 | ::START TIMER:: [Payload Operation :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 18:22:47:556 | [INFO] | | OOBE | DE | | | | 2804 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:47:556 | [INFO] | | OOBE | DE | | | | 2804 | Installer Operation: ModifyThirdPartyPayloadOperation
09/18/13 18:22:47:556 | [INFO] | | OOBE | DE | | | | 2804 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:47:556 | [INFO] | | OOBE | DE | | | | 2804 | Modify Thirdparty payload
09/18/13 18:22:47:817 | [INFO] | | OOBE | DE | | | | 2804 | Uninstalling third party payload
09/18/13 18:22:47:818 | [WARN] | | OOBE | DE | | | | 2804 | DW011: Could not locate uninstall application C:\Program Files (x86)\Common Files\Adobe\Installers\Uninstall\ThirdParty\{9A554C9D-E12D-4205-8101-9F4337CD5673}\arh.ex e. Assuming already uninstalled.
09/18/13 18:22:47:818 | [INFO] | | OOBE | DE | | | | 2804 | Third party payload completed. Testing return code: 0
09/18/13 18:22:48:456 | [INFO] | | OOBE | DE | | | | 5996 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 7 =*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:48:456 | [INFO] | | OOBE | DE | | | | 5996 | :: END TIMER :: [Payload Operation :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 903.509 milliseconds (0.903509 seconds)
09/18/13 18:22:48:557 | [INFO] | | OOBE | DE | | | | 5996 | Updating driver data - Action: Add driver entry
09/18/13 18:22:48:559 | [INFO] | | OOBE | DE | | | | 5996 | Updating driver data successful. Driver entry was added. ARP estimated size 0KB
09/18/13 18:22:48:608 | [INFO] | | OOBE | DE | | | | 5996 | User specified overrideFile:
09/18/13 18:22:48:691 | [INFO] | | OOBE | DE | | | | 5996 | The csu inventory was not updated for payload Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}, value of local var is -1
09/18/13 18:22:48:692 | [INFO] | | OOBE | DE | | | | 5996 | Calling the custom action code for post-remove for payload Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 18:22:48:773 | [INFO] | | OOBE | DE | | | | 5996 | Calling the custom action code for pre-remove for payload Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}
09/18/13 18:22:48:843 | [INFO] | | OOBE | DE | | | | 5996 | ::START TIMER:: [Payload Operation :{55B82130-18F9-11E2-8D43-00215AEA26C9}]
09/18/13 18:22:48:847 | [INFO] | | OOBE | DE | | | | 4156 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:48:847 | [INFO] | | OOBE | DE | | | | 4156 | Installer Operation: ModifyThirdPartyPayloadOperation
09/18/13 18:22:48:847 | [INFO] | | OOBE | DE | | | | 4156 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:48:847 | [INFO] | | OOBE | DE | | | | 4156 | Modify Thirdparty payload
09/18/13 18:22:48:847 | [INFO] | | OOBE | DE | | | | 4156 | Unable to remove payload.
09/18/13 18:22:48:847 | [INFO] | | OOBE | DE | | | | 4156 | Third party payload completed. Testing return code: 0
09/18/13 18:22:48:947 | [INFO] | | OOBE | DE | | | | 5996 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 7 =*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:48:947 | [INFO] | | OOBE | DE | | | | 5996 | :: END TIMER :: [Payload Operation :{55B82130-18F9-11E2-8D43-00215AEA26C9}] took 103.5 milliseconds (0.1035 seconds)
09/18/13 18:22:49:024 | [INFO] | | OOBE | DE | | | | 5996 | User specified overrideFile:
09/18/13 18:22:49:032 | [INFO] | | OOBE | DE | | | | 5996 | The csu inventory was not updated for payload Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}, value of local var is -1
09/18/13 18:22:49:034 | [INFO] | | OOBE | DE | | | | 5996 | Calling the custom action code for post-remove for payload Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}
09/18/13 18:22:49:109 | [INFO] | | OOBE | DE | | | | 5996 | Calling the custom action code for pre-remove for payload 7.0.0.108 CommonUninstall
09/18/13 18:22:49:182 | [INFO] | | OOBE | DE | | | | 5996 | ::START TIMER:: [Payload Operation :CommonUninstall]
09/18/13 18:22:49:185 | [INFO] | | OOBE | DE | | | | 6640 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:49:185 | [INFO] | | OOBE | DE | | | | 6640 | Installer Operation: PayloadUninstaller
09/18/13 18:22:49:185 | [INFO] | | OOBE | DE | | | | 6640 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:49:185 | [INFO] | | OOBE | DE | | | | 6640 | Session {9A554C9D-E12D-4205-8101-9F4337CD5673} modify request for AdobeCode: CommonUninstall
09/18/13 18:22:49:259 | [INFO] | | OOBE | DE | | | | 6640 | Effective AdobeCode for: CommonUninstall is CommonUninstall
09/18/13 18:22:49:261 | [INFO] | | OOBE | DE | | | | 6640 | Uninstalling payload
09/18/13 18:22:49:265 | [INFO] | | OOBE | DE | | | | 6640 | Payload 7.0.0.108 CommonUninstall: Calling ARKEngine from path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources
09/18/13 18:22:49:320 | [INFO] | | OOBE | DE | | | | 6640 | INSTALLDIR property not found in database
09/18/13 18:22:49:320 | [INFO] | | OOBE | DE | | | | 6640 | Beginning un-installation for payload at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\CommonUninstall.db
09/18/13 18:22:49:322 | [INFO] | | OOBE | DE | | | | 6640 | UninstallSeq property not found in database
09/18/13 18:22:49:326 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Zeiss\Nikon". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 1)
09/18/13 18:22:49:326 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1)
09/18/13 18:22:49:327 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Zeiss\Canon". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 2)
09/18/13 18:22:49:327 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2)
09/18/13 18:22:49:327 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Zeiss". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 3)
09/18/13 18:22:49:328 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 3)
09/18/13 18:22:49:333 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Sigma\Sony". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 4)
09/18/13 18:22:49:333 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 4)
09/18/13 18:22:49:338 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Sigma\Sigma". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 5)
09/18/13 18:22:49:338 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 5)
09/18/13 18:22:49:339 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Sigma\Olympus". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 6)
09/18/13 18:22:49:339 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 6)
09/18/13 18:22:49:345 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Sigma\Nikon". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 7)
09/18/13 18:22:49:346 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 7)
09/18/13 18:22:49:350 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Sigma\Canon". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 8)
09/18/13 18:22:49:350 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 8)
09/18/13 18:22:49:351 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Sigma". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 9)
09/18/13 18:22:49:351 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 9)
09/18/13 18:22:49:355 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Pentax". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 10)
09/18/13 18:22:49:355 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 10)
09/18/13 18:22:49:365 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Nikon". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 11)
09/18/13 18:22:49:365 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 11)
09/18/13 18:22:49:366 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Hasselblad". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 12)
09/18/13 18:22:49:366 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 12)
09/18/13 18:22:49:374 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0\Canon". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 13)
09/18/13 18:22:49:374 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 13)
09/18/13 18:22:49:375 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 14)
09/18/13 18:22:49:375 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 14)
09/18/13 18:22:49:375 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 15)
09/18/13 18:22:49:375 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 15)
09/18/13 18:22:49:418 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Camera". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 16)
09/18/13 18:22:49:418 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 16)
09/18/13 18:22:49:631 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 17)
09/18/13 18:22:49:631 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 17)
09/18/13 18:22:49:632 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\CameraProfiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 18)
09/18/13 18:22:49:632 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 18)
09/18/13 18:22:49:633 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 19)
09/18/13 18:22:49:633 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 19)
09/18/13 18:22:49:634 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 20)
09/18/13 18:22:49:634 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 20)
09/18/13 18:22:49:635 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 21)
09/18/13 18:22:49:635 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 21)
09/18/13 18:22:49:636 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 22)
09/18/13 18:22:49:636 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 22)
09/18/13 18:22:49:637 | [ERROR] | | OOBE | DE | | | | 6640 | DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\Adobe". Error 145 The directory is not empty.. Check and correct folder & parent directory permissions and then try again.(Seq 23)
09/18/13 18:22:49:637 | [WARN] | | OOBE | DE | | | | 6640 | DW063: Command ARKDeleteDirectoryCommand failed.(Seq 23)
09/18/13 18:22:49:638 | [INFO] | | OOBE | DE | | | | 6640 | Completing un-installation for payload at C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\CommonUninstall.db
09/18/13 18:22:49:638 | [INFO] | | OOBE | DE | | | | 6640 | Physical payload uninstall result:0
09/18/13 18:22:49:684 | [INFO] | | OOBE | DE | | | | 5996 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:22:49:684 | [INFO] | | OOBE | DE | | | | 5996 | :: END TIMER :: [Payload Operation :CommonUninstall] took 502.102 milliseconds (0.502102 seconds) DTR = 31.866 KBPS (0.0311192 MBPS)
09/18/13 18:22:49:689 | [INFO] | | OOBE | DE | | | | 5996 | User specified overrideFile:
09/18/13 18:22:49:698 | [INFO] | | OOBE | DE | | | | 5996 | The csu inventory was not updated for payload 7.0.0.108 CommonUninstall, value of local var is -1
09/18/13 18:22:49:698 | [INFO] | | OOBE | DE | | | | 5996 | Calling the ROLLBACK custom action code for pre-remove for payload 7.0.0.108 CommonUninstall
09/18/13 18:22:49:791 | [INFO] | | OOBE | DE | | | | 5996 | No operation. We're done:
09/18/13 18:22:49:792 | [INFO] | | OOBE | DE | | | | 5996 | Updating driver data - Action: Remove driver entry
09/18/13 18:22:49:866 | [INFO] | | OOBE | DE | | | | 5996 | Updating driver data successful. Driver entry was removed. ARP estimated size 10342KB
09/18/13 18:22:51:969 | [INFO] | | OOBE | DE | | | | 5996 | Total components installed: 0
09/18/13 18:22:51:969 | [INFO] | | OOBE | DE | | | | 5996 | Total components repaired: 0
09/18/13 18:22:51:969 | [INFO] | | OOBE | DE | | | | 5996 | Successfully removed 1 component:
09/18/13 18:22:51:969 | [INFO] | | OOBE | DE | | | | 5996 | - Adobe Muse
09/18/13 18:22:51:970 | [INFO] | | OOBE | DE | | | | 5996 | Call PostSession Custom Hook
09/18/13 18:22:52:064 | [INFO] | | OOBE | DE | | | | 5996 | Begin cleaning up local media db.
09/18/13 18:23:41:774 | [INFO] | | OOBE | DE | | | | 5996 | Done cleaning up local media db.
09/18/13 18:23:41:774 | [INFO] | | OOBE | DE | | | | 5996 | :: END TIMER :: [Total Timer] took 65325.4 milliseconds (65.3254 seconds) DTR = 28.779 KBPS (0.0281045 MBPS)
09/18/13 18:23:42:774 | [INFO] | | OOBE | DE | | | | 5996 | Uninstalling AAM
09/18/13 18:23:42:842 | [INFO] | | OOBE | DE | | | | 5996 | AAM Uninstall Status: 1 and 0
09/18/13 18:23:42:842 | [INFO] | | OOBE | DE | | | | 5996 | Exit Code: 0 - No error.
09/18/13 18:23:42:842 | [INFO] | | OOBE | DE | | | | 5996 | Please see specific errors for troubleshooting. For example, ERROR: DF037 ...
09/18/13 18:23:42:842 | [INFO] | | OOBE | DE | | | | 5996 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 18:23:42:842 | [INFO] | | OOBE | DE | | | | 5996 | END - Installer Session
09/18/13 18:23:42:842 | [INFO] | | OOBE | DE | | | | 5996 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:20:04:976 | [INFO] | | OOBE | DE | | | | 5428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:20:04:976 | [INFO] | | OOBE | DE | | | | 5428 | Visit http://www.adobe.com/go/loganalyzer/ for more information
09/18/13 22:20:04:976 | [INFO] | | OOBE | DE | | | | 5428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:20:04:976 | [INFO] | | OOBE | DE | | | | 5428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:20:04:976 | [INFO] | | OOBE | DE | | | | 5428 | START - Installer Session
09/18/13 22:20:04:976 | [INFO] | | OOBE | DE | | | | 5428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:20:04:976 | [INFO] | | OOBE | DE | | | | 5428 | RIBS version: 7.0.0.108
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | Win OS version: 6.1.1.0 64 bit Type: 1
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | ::START TIMER:: [Total Timer]
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | CHECK: Single instance running
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | CHECK : Credentials
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | Load Deployment File
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | CHECK : Another Native OS installer already running
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | Create Required Folders
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | Assuming install mode
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | Looking up install source path
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | Sync Media DB ...
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | ::START TIMER:: [Sync Media DB]
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | Pre check media db sync
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | End of Pre check media db sync. Exit code: 0
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | :: END TIMER :: [Sync Media DB] took 470.923 milliseconds (0.470923 seconds) DTR = 84.9395 KBPS (0.0829488 MBPS)
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | Ready to initialize session to start with ...
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | ::START TIMER:: [CreatePayloadSession]
09/18/13 22:20:04:977 | [INFO] | | OOBE | DE | | | | 5428 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
09/18/13 22:20:04:978 | [INFO] | | OOBE | DE | | | | 5428 | Updated source path: C:\Users\User\AppData\Local\Temp\{B6025754-F62C-4EC9-A2C5-0D356F7C6667}\Muse_6_0_CCM_LS23 \Adobe Muse
09/18/13 22:20:04:978 | [INFO] | | OOBE | DE | | | | 5428 | Updating media info for: {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 22:20:04:978 | [INFO] | | OOBE | DE | | | | 5428 | Ignoring original data since install source is local
09/18/13 22:20:04:978 | [INFO] | | OOBE | DE | | | | 5428 | Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\User\AppData\Local\Temp\{B6025754-F62C-4EC9-A2C5-0D356F7C6667}\Muse_6_0_CCM_LS23 \Adobe Muse\payloads\AdobeMuse6.0-mul\InstallAdobeMuse.exe
09/18/13 22:20:04:978 | [INFO] | | OOBE | DE | | | | 5428 | Updating media info for: {9E0AF030-AC6B-11E0-8837-00215AEA26C9}
09/18/13 22:20:04:978 | [INFO] | | OOBE | DE | | | | 5428 | Ignoring original data since install source is local
09/18/13 22:20:04:978 | [INFO] | | OOBE | DE | | | | 5428 | Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\User\AppData\Local\Temp\{B6025754-F62C-4EC9-A2C5-0D356F7C6667}\Muse_6_0_CCM_LS23 \Adobe Muse\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe
09/18/13 22:20:04:978 | [INFO] | | OOBE | DE | | | | 5428 | -------------------- END - Updating Media Sources - END --------------------
09/18/13 22:20:04:985 | [INFO] | | OOBE | DE | | | | 5428 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
09/18/13 22:20:04:985 | [INFO] | | OOBE | DE | | | | 5428 | ----------------- CreatePayloadSession: machine is x64 ---------------
09/18/13 22:20:11:757 | [INFO] | | OOBE | DE | | | | 5428 | ______ Verify Dependency Subscribers ______
09/18/13 22:20:11:757 | [INFO] | | OOBE | DE | | | | 5428 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
09/18/13 22:20:11:757 | [INFO] | | OOBE | DE | | | | 5428 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9}: 1 (0,1)
09/18/13 22:20:11:757 | [INFO] | | OOBE | DE | | | | 5428 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: 2 (1,0)
09/18/13 22:20:11:757 | [INFO] | | OOBE | DE | | | | 5428 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
09/18/13 22:20:11:758 | [INFO] | | OOBE | DE | | | | 5428 | Setting property "DEVersion" to: 6.0
09/18/13 22:20:11:758 | [INFO] | | OOBE | DE | | | | 5428 | Setting property "deploymentFile" to: C:\Users\User\AppData\Local\Temp\{B6025754-F62C-4EC9-A2C5-0D356F7C6667}\{A3FCA373-20B4-41 BF-8F49-01412A114BDD}
09/18/13 22:20:11:758 | [INFO] | | OOBE | DE | | | | 5428 | Setting property "installLanguage" to: en_US
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Attempting to find the selected language in the set of available payload languages
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Setting property "installSourcePath" to: C:\Users\User\AppData\Local\Temp\{B6025754-F62C-4EC9-A2C5-0D356F7C6667}\Muse_6_0_CCM_LS23 \Adobe Muse
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Setting property "skipSync" to: 1
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Setting property "userASUPath" to:
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Overwrite property "DEVersion" to: 6.0
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Overwrite property "installLanguage" to: en_US
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Overwrite property "skipSync" to: 1
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Overwrite property "userASUPath" to:
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Found payload actions:
09/18/13 22:20:11:759 | [INFO] | | OOBE | DE | | | | 5428 | Deciding what installer mode to use...
09/18/13 22:20:11:799 | [WARN] | | OOBE | DE | | | | 5428 | DW016: NOTE: Cannot set action to the payload Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} as it is already upgraded by the payload Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}
09/18/13 22:20:11:799 | [INFO] | | OOBE | DE | | | | 5428 | BEGIN Setting requested payload actions
09/18/13 22:20:11:801 | [INFO] | | OOBE | DE | | | | 5428 | Value returned on lookup of payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} is: true
09/18/13 22:20:11:801 | [INFO] | | OOBE | DE | | | | 5428 | Action string for Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} is none
09/18/13 22:20:11:801 | [INFO] | | OOBE | DE | | | | 5428 | Value returned on lookup of payload: Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673} is: false
09/18/13 22:20:11:801 | [INFO] | | OOBE | DE | | | | 5428 | Action string for Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673} is install
09/18/13 22:20:11:801 | [WARN] | | OOBE | DE | | | | 5428 | DW016: NOTE: Cannot set action to the payload Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} as it is already upgraded by the payload Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}
09/18/13 22:20:11:802 | [INFO] | | OOBE | DE | | | | 5428 | END Setting requested payload actions
09/18/13 22:20:12:017 | [INFO] | | OOBE | DE | | | | 5428 | Collected advanced path check information for INSTALLDIR
09/18/13 22:20:12:017 | [INFO] | | OOBE | DE | | | | 5428 | INSTALLDIR is a well-formed path
09/18/13 22:20:12:017 | [INFO] | | OOBE | DE | | | | 5428 | INSTALLDIR is not the root path
09/18/13 22:20:12:017 | [INFO] | | OOBE | DE | | | | 5428 | INSTALLDIR is on a local volume
09/18/13 22:20:12:017 | [INFO] | | OOBE | DE | | | | 5428 | INSTALLDIR is on a writable volume
09/18/13 22:20:12:017 | [INFO] | | OOBE | DE | | | | 5428 | INSTALLDIR is not on a case sensitive volume
09/18/13 22:20:12:018 | [INFO] | | OOBE | DE | | | | 5428 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Adobe
09/18/13 22:20:12:774 | [INFO] | | OOBE | DE | | | | 5428 | ::START TIMER:: [System check :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:20:12:804 | [INFO] | | OOBE | DE | | | | 5428 | In InstallPreSystemCheckProc
09/18/13 22:20:12:804 | [INFO] | | OOBE | DE | | | | 5428 | Custom action return code: 0
09/18/13 22:20:12:805 | [INFO] | | OOBE | DE | | | | 5428 | :: END TIMER :: [System check :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 30.3513 milliseconds (0.0303513 seconds)
09/18/13 22:20:12:805 | [INFO] | | OOBE | DE | | | | 5428 | BEGIN InstallOperationsQueue Unordered operations
09/18/13 22:20:12:805 | [INFO] | | OOBE | DE | | | | 5428 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation install
09/18/13 22:20:12:805 | [INFO] | | OOBE | DE | | | | 5428 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9}: with operation none
09/18/13 22:20:12:805 | [INFO] | | OOBE | DE | | | | 5428 | END InstallOperationsQueue Unordered operations
09/18/13 22:20:12:805 | [INFO] | | OOBE | DE | | | | 5428 | BEGIN InstallOperationsQueue Ordered operations
09/18/13 22:20:12:805 | [INFO] | | OOBE | DE | | | | 5428 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation install
09/18/13 22:20:12:805 | [INFO] | | OOBE | DE | | | | 5428 | END InstallOperationsQueue Ordered operations
09/18/13 22:20:12:961 | [INFO] | | OOBE | DE | | | | 5428 | Payloads passed preflight validation.
09/18/13 22:20:12:972 | [INFO] | | OOBE | DE | | | | 5428 | Call PreSession Custom Hook
09/18/13 22:20:12:973 | [INFO] | | OOBE | DE | | | | 5428 | ::START TIMER:: [Pre session :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | In InstallSessionOpenProc
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | Custom action return code: 0
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | :: END TIMER :: [Pre session :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 1.26344 milliseconds (0.00126344 seconds)
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | BEGIN InstallOperationsQueue Unordered operations
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation install
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9}: with operation none
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | END InstallOperationsQueue Unordered operations
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | BEGIN InstallOperationsQueue Ordered operations
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation install
09/18/13 22:20:12:974 | [INFO] | | OOBE | DE | | | | 5428 | END InstallOperationsQueue Ordered operations
09/18/13 22:20:12:976 | [INFO] | | OOBE | DE | | | | 5428 | Calling the custom action code for pre-install for payload Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 22:20:12:976 | [INFO] | | OOBE | DE | | | | 5428 | ::START TIMER:: [Pre payload :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:20:12:977 | [INFO] | | OOBE | DE | | | | 5428 | In PrePayloadInstallProc
09/18/13 22:20:12:977 | [INFO] | | OOBE | DE | | | | 5428 | inside the function
09/18/13 22:20:12:977 | [INFO] | | OOBE | DE | | | | 5428 | CS6 Suites Custom hook: Successfully retreived the installLanguage: en_US
09/18/13 22:20:12:977 | [INFO] | | OOBE | DE | | | | 5428 | CS6 Suites Custom hook: Successfully retreived the installLanguage: C:\Program Files (x86)\Adobe
09/18/13 22:20:12:977 | [INFO] | | OOBE | DE | | | | 5428 | CS6 Suites Custom hook: Creating muse_install_config.xml to Pass install configuration to MUSEC:\Program Files (x86)\Adobe
09/18/13 22:20:12:977 | [INFO] | | OOBE | DE | | | | 5428 | inside the function2
09/18/13 22:20:12:979 | [INFO] | | OOBE | DE | | | | 5428 | CS6 Suites Custom hook: C:\Users\User\AppData\Local/Adobe/MBLStore/mblstore.db
09/18/13 22:20:13:042 | [INFO] | | OOBE | DE | | | | 5428 | CS6 Suites Custom hook: Successfully Created the fileC:\Users\User\AppData\Local/Adobe/MBLStore/1.0/muse_install_config.xml
09/18/13 22:20:13:042 | [INFO] | | OOBE | DE | | | | 5428 | Custom action return code: 0
09/18/13 22:20:13:042 | [INFO] | | OOBE | DE | | | | 5428 | :: END TIMER :: [Pre payload :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 66.1165 milliseconds (0.0661165 seconds)
09/18/13 22:20:13:043 | [INFO] | | OOBE | DE | | | | 5428 | ::START TIMER:: [Payload Operation :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:20:13:046 | [INFO] | | OOBE | DE | | | | 6020 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:20:13:046 | [INFO] | | OOBE | DE | | | | 6020 | Installer Operation: InstallThirdPartyPayloadOperation
09/18/13 22:20:13:046 | [INFO] | | OOBE | DE | | | | 6020 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:20:13:046 | [INFO] | | OOBE | DE | | | | 6020 | Installing third party payload
09/18/13 22:20:13:047 | [INFO] | | OOBE | DE | | | | 6020 | Third party application path:C:\Users\User\AppData\Local\Temp\{B6025754-F62C-4EC9-A2C5-0D356F7C6667}\Muse_6_0_CCM _LS23\Adobe Muse\payloads\AdobeMuse6.0-mul\InstallAdobeMuse.exe
09/18/13 22:20:13:047 | [INFO] | | OOBE | DE | | | | 6020 | CommandLine: appId=AdobeMuse appVersion=6.0.751 appName=Muse_6_0_LS23.exe installerArg1=-silent installerArg2=-eulaAccepted installerArg3=-location "installerArg4=C:\Program Files (x86)\Adobe" installerArg5=-programMenu
09/18/13 22:20:36:737 | [INFO] | | OOBE | DE | | | | 6020 | Third party payload completed. Testing return code: 0
09/18/13 22:20:37:061 | [INFO] | | OOBE | DE | | | | 5428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 7 =*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:20:37:061 | [INFO] | | OOBE | DE | | | | 5428 | :: END TIMER :: [Payload Operation :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 24018.3 milliseconds (24.0183 seconds) DTR = 7220.5 KBPS (7.05127 MBPS)
09/18/13 22:20:37:174 | [INFO] | | OOBE | DE | | | | 5428 | Updating driver data - Action: Add driver entry
09/18/13 22:20:37:176 | [INFO] | | OOBE | DE | | | | 5428 | Updating driver data successful. Driver entry was added. ARP estimated size 0KB
09/18/13 22:20:37:186 | [INFO] | | OOBE | DE | | | | 5428 | User specified overrideFile:
09/18/13 22:20:37:252 | [INFO] | | OOBE | DE | | | | 5428 | The csu inventory was not updated for payload Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}, value of local var is -1
09/18/13 22:20:37:253 | [INFO] | | OOBE | DE | | | | 5428 | Calling the custom action code for post-install for payload Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 22:20:37:253 | [INFO] | | OOBE | DE | | | | 5428 | ::START TIMER:: [Post payload :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:20:37:256 | [INFO] | | OOBE | DE | | | | 5428 | In PostPayloadInstallProc
09/18/13 22:20:37:256 | [INFO] | | OOBE | DE | | | | 5428 | Custom action return code: 0
09/18/13 22:20:37:256 | [INFO] | | OOBE | DE | | | | 5428 | :: END TIMER :: [Post payload :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 2.72491 milliseconds (0.00272491 seconds) DTR = 5871.75 KBPS (5.73413 MBPS)
09/18/13 22:20:37:256 | [INFO] | | OOBE | DE | | | | 5428 | No operation. We're done:
09/18/13 22:20:37:258 | [INFO] | | OOBE | DE | | | | 5428 | Updating driver data - Action: Remove driver entry
09/18/13 22:20:37:261 | [INFO] | | OOBE | DE | | | | 5428 | Updating driver data successful. Driver entry was added. ARP estimated size 56988KB
09/18/13 22:20:39:273 | [INFO] | | OOBE | DE | | | | 5428 | Successfully installed 1 component:
09/18/13 22:20:39:273 | [INFO] | | OOBE | DE | | | | 5428 | - Adobe Muse
09/18/13 22:20:39:273 | [INFO] | | OOBE | DE | | | | 5428 | Total components repaired: 0
09/18/13 22:20:39:273 | [INFO] | | OOBE | DE | | | | 5428 | Total components removed: 0
09/18/13 22:20:39:275 | [INFO] | | OOBE | DE | | | | 5428 | Call PostSession Custom Hook
09/18/13 22:20:39:275 | [INFO] | | OOBE | DE | | | | 5428 | ::START TIMER:: [Post session :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:20:39:280 | [INFO] | | OOBE | DE | | | | 5428 | In InstallSessionCloseProc
09/18/13 22:20:39:280 | [INFO] | | OOBE | DE | | | | 5428 | Custom action return code: 0
09/18/13 22:20:39:281 | [INFO] | | OOBE | DE | | | | 5428 | :: END TIMER :: [Post session :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 5.04907 milliseconds (0.00504907 seconds)
09/18/13 22:20:39:305 | [INFO] | | OOBE | DE | | | | 5428 | :: END TIMER :: [Total Timer] took 34843.3 milliseconds (34.8433 seconds) DTR = 4997.58 KBPS (4.88045 MBPS)
09/18/13 22:20:40:315 | [INFO] | | OOBE | DE | | | | 5428 | Exit Code: 0 - No error.
09/18/13 22:20:40:316 | [INFO] | | OOBE | DE | | | | 5428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:20:40:316 | [INFO] | | OOBE | DE | | | | 5428 | END - Installer Session
09/18/13 22:20:40:316 | [INFO] | | OOBE | DE | | | | 5428 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:54:17:350 | [INFO] | | OOBE | DE | | | | 1480 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:54:17:350 | [INFO] | | OOBE | DE | | | | 1480 | Visit http://www.adobe.com/go/loganalyzer/ for more information
09/18/13 22:54:17:350 | [INFO] | | OOBE | DE | | | | 1480 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:54:17:350 | [INFO] | | OOBE | DE | | | | 1480 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:54:17:350 | [INFO] | | OOBE | DE | | | | 1480 | START - Installer Session
09/18/13 22:54:17:350 | [INFO] | | OOBE | DE | | | | 1480 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:54:17:350 | [INFO] | | OOBE | DE | | | | 1480 | RIBS version: 7.0.0.108
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | Win OS version: 6.1.1.0 64 bit Type: 1
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | ::START TIMER:: [Total Timer]
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | CHECK: Single instance running
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | CHECK : Credentials
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | Load Deployment File
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | Create Required Folders
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | Assuming uninstall mode
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | Lookup for master payload
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | ##### Running EDT Workflow #####
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | Ready to initialize session to start with ...
09/18/13 22:54:17:351 | [INFO] | | OOBE | DE | | | | 1480 | ::START TIMER:: [CreatePayloadSession]
09/18/13 22:54:17:357 | [INFO] | | OOBE | DE | | | | 1480 | Supported RIBS version range: [0.0.0.0,7.0.0.108]
09/18/13 22:54:17:357 | [INFO] | | OOBE | DE | | | | 1480 | ----------------- CreatePayloadSession: machine is x64 ---------------
09/18/13 22:54:22:475 | [INFO] | | OOBE | DE | | | | 1480 | ______ Verify Dependency Subscribers ______
09/18/13 22:54:22:475 | [INFO] | | OOBE | DE | | | | 1480 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
09/18/13 22:54:22:475 | [INFO] | | OOBE | DE | | | | 1480 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: 1 (0,2)
09/18/13 22:54:22:475 | [INFO] | | OOBE | DE | | | | 1480 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9}: 2 (0,1)
09/18/13 22:54:22:475 | [INFO] | | OOBE | DE | | | | 1480 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: 3 (2,0)
09/18/13 22:54:22:475 | [INFO] | | OOBE | DE | | | | 1480 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Setting property "deploymentFile" to: C:\Users\User\AppData\Local\Temp\{A90383FB-1912-48DA-95DA-2B05F5E8A92D}\\{10E739E6-1BE0-4 775-9464-3F1F6880F6BD}
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Setting property "driverAdobeCode" to: {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Setting property "edtWorkflow" to: 1
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Setting property "mediaSignature" to: {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Setting property "skipProcessChecks" to: 1
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Setting property "uninstall" to: 1
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Overwrite property "edtWorkflow" to: 1
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Overwrite property "mediaSignature" to: {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Overwrite property "skipProcessChecks" to: 1
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Overwrite property "uninstall" to: 1
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Found payload actions:
09/18/13 22:54:22:478 | [INFO] | | OOBE | DE | | | | 1480 | Deciding what installer mode to use...
09/18/13 22:54:22:501 | [INFO] | | OOBE | DE | | | | 1480 | BEGIN Setting requested payload actions
09/18/13 22:54:22:503 | [INFO] | | OOBE | DE | | | | 1480 | Value returned on lookup of payload: Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673} is: true
09/18/13 22:54:22:503 | [INFO] | | OOBE | DE | | | | 1480 | Action string for Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673} is none
09/18/13 22:54:22:503 | [INFO] | | OOBE | DE | | | | 1480 | Value returned on lookup of payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} is: true
09/18/13 22:54:22:503 | [INFO] | | OOBE | DE | | | | 1480 | Action string for Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} is configdbonly
09/18/13 22:54:22:503 | [INFO] | | OOBE | DE | | | | 1480 | Selection of payload Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9} is forbidden by the policy. Reason: Required dependency
09/18/13 22:54:22:503 | [INFO] | | OOBE | DE | | | | 1480 | Value returned on lookup of payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} is: true
09/18/13 22:54:22:503 | [INFO] | | OOBE | DE | | | | 1480 | Action string for Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} is none
09/18/13 22:54:22:504 | [INFO] | | OOBE | DE | | | | 1480 | END Setting requested payload actions
09/18/13 22:54:22:846 | [INFO] | | OOBE | DE | | | | 1480 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Adobe
09/18/13 22:54:22:941 | [INFO] | | OOBE | DE | | | | 1480 | ::START TIMER:: [System check :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:54:22:959 | [INFO] | | OOBE | DE | | | | 1480 | In UninstallPreSystemCheckProc
09/18/13 22:54:22:959 | [INFO] | | OOBE | DE | | | | 1480 | Custom action return code: 0
09/18/13 22:54:22:959 | [INFO] | | OOBE | DE | | | | 1480 | :: END TIMER :: [System check :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 17.7665 milliseconds (0.0177665 seconds)
09/18/13 22:54:23:078 | [INFO] | | OOBE | DE | | | | 1480 | BEGIN InstallOperationsQueue Unordered operations
09/18/13 22:54:23:078 | [INFO] | | OOBE | DE | | | | 1480 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: with operation remove
09/18/13 22:54:23:078 | [INFO] | | OOBE | DE | | | | 1480 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation remove
09/18/13 22:54:23:078 | [INFO] | | OOBE | DE | | | | 1480 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9}: with operation remove but marked for configdbonly
09/18/13 22:54:23:078 | [INFO] | | OOBE | DE | | | | 1480 | END InstallOperationsQueue Unordered operations
09/18/13 22:54:23:078 | [INFO] | | OOBE | DE | | | | 1480 | BEGIN InstallOperationsQueue Ordered operations
09/18/13 22:54:23:078 | [INFO] | | OOBE | DE | | | | 1480 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation remove
09/18/13 22:54:23:078 | [INFO] | | OOBE | DE | | | | 1480 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: with operation remove
09/18/13 22:54:23:078 | [INFO] | | OOBE | DE | | | | 1480 | END InstallOperationsQueue Ordered operations
09/18/13 22:54:23:181 | [INFO] | | OOBE | DE | | | | 1480 | Payloads passed preflight validation.
09/18/13 22:54:23:181 | [INFO] | | OOBE | DE | | | | 1480 | Call PreSession Custom Hook
09/18/13 22:54:23:239 | [INFO] | | OOBE | DE | | | | 1480 | ::START TIMER:: [Pre session :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | In UninstallSessionOpenProc
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | Custom action return code: 0
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | :: END TIMER :: [Pre session :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 1.48671 milliseconds (0.00148671 seconds)
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | BEGIN InstallOperationsQueue Unordered operations
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: with operation remove
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation remove
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 {9E0AF030-AC6B-11E0-8837-00215AEA26C9}: with operation none but marked for configdbonly
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | END InstallOperationsQueue Unordered operations
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | BEGIN InstallOperationsQueue Ordered operations
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}: with operation remove
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9}: with operation remove
09/18/13 22:54:23:240 | [INFO] | | OOBE | DE | | | | 1480 | END InstallOperationsQueue Ordered operations
09/18/13 22:54:23:242 | [INFO] | | OOBE | DE | | | | 1480 | Calling the custom action code for pre-remove for payload Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 22:54:23:300 | [INFO] | | OOBE | DE | | | | 1480 | ::START TIMER:: [Pre payload :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:54:23:301 | [INFO] | | OOBE | DE | | | | 1480 | In PrePayloadUninstallProc
09/18/13 22:54:23:301 | [INFO] | | OOBE | DE | | | | 1480 | Custom action return code: 0
09/18/13 22:54:23:301 | [INFO] | | OOBE | DE | | | | 1480 | :: END TIMER :: [Pre payload :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 1.30151 milliseconds (0.00130151 seconds)
09/18/13 22:54:23:301 | [INFO] | | OOBE | DE | | | | 1480 | ::START TIMER:: [Payload Operation :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:54:23:305 | [INFO] | | OOBE | DE | | | | 4484 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:54:23:305 | [INFO] | | OOBE | DE | | | | 4484 | Installer Operation: ModifyThirdPartyPayloadOperation
09/18/13 22:54:23:305 | [INFO] | | OOBE | DE | | | | 4484 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:54:23:305 | [INFO] | | OOBE | DE | | | | 4484 | Modify Thirdparty payload
09/18/13 22:54:23:537 | [INFO] | | OOBE | DE | | | | 4484 | Uninstalling third party payload
09/18/13 22:54:23:538 | [INFO] | | OOBE | DE | | | | 4484 | Third party application path:C:\Program Files (x86)\Common Files\Adobe\Installers\Uninstall\ThirdParty\{9A554C9D-E12D-4205-8101-9F4337CD5673}\arh.ex e
09/18/13 22:54:23:538 | [INFO] | | OOBE | DE | | | | 4484 | CommandLine: -uninstallAppSilent AdobeMuse
09/18/13 22:54:26:692 | [INFO] | | OOBE | DE | | | | 4484 | Third party payload completed. Testing return code: 5
09/18/13 22:54:26:692 | [WARN] | | OOBE | DE | | | | 4484 | Third party payload installer arh.exe failed with exit code: 5
09/18/13 22:54:26:705 | [INFO] | | OOBE | DE | | | | 1480 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
09/18/13 22:54:26:705 | [INFO] | | OOBE | DE | | | | 1480 | :: END TIMER :: [Payload Operation :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 3403.77 milliseconds (3.40377 seconds) DTR = 152.772 KBPS (0.149191 MBPS)
09/18/13 22:54:26:709 | [INFO] | | OOBE | DE | | | | 1480 | User specified overrideFile:
09/18/13 22:54:26:714 | [INFO] | | OOBE | DE | | | | 1480 | The csu inventory was not updated for payload Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}, value of local var is -1
09/18/13 22:54:26:714 | [INFO] | | OOBE | DE | | | | 1480 | Calling the ROLLBACK custom action code for pre-remove for payload Adobe Muse 6.0.0.0 {9A554C9D-E12D-4205-8101-9F4337CD5673}
09/18/13 22:54:26:768 | [INFO] | | OOBE | DE | | | | 1480 | ::START TIMER:: [Pre payload :{9A554C9D-E12D-4205-8101-9F4337CD5673}]
09/18/13 22:54:26:769 | [INFO] | | OOBE | DE | | | | 1480 | In PrePayloadUninstallProc
09/18/13 22:54:26:769 | [INFO] | | OOBE | DE | | | | 1480 | Custom action return code: 0
09/18/13 22:54:26:769 | [INFO] | | OOBE | DE | | | | 1480 | :: END TIMER :: [Pre payload :{9A554C9D-E12D-4205-8101-9F4337CD5673}] took 1.40587 milliseconds (0.00140587 seconds)
09/18/13 22:54:26:771 | [INFO] | | OOBE | DE | | | | 1480 | Calling the custom acti -
What must one do when unable to re-install Adobe Reader?
What mus one do when unable to re-install Adobe Reader?
Run the cleaner tool for Acrobat and Reader from:
http://labs.adobe.com/downloads/acrobatcleaner.html
then run the latest installer from
http://get.adobe.com/reader/enterprise/ -
I can't install adobe muse cc 2014. I'm try to install too many times, but still Installation failed. How can I do??
Hi There,
Kindly share the below mentioned details so that we can assist your appropriately.
OS version :
Screenshot of the message(in any):
Meanwhile try, Troubleshoot install issues with log files | CS5, CS5.5, CS6
Thanks,
Atul Saini -
Hello. I can't seem to install Adobe Muse on my computer. I keep getting this error message:
The application could not be installed because the installer file is damaged. Try
obtaining a new installer file from the application author.
I have tried uninstalling it and downloading it again but nothing seems to be working. Can anyone assist?
Thank you.Hi everyone. Adobe was able to help me out with this issue by using the following:
Thanks for contating us
As I checked the concern you were facing I informed you to please follow these steps:
1) Ensure that Muse is completely uninstalled: drag Adobe Muse from the Applications folder to the trash and empty the trash. Also while un installing please delete : delete the "MBLStore" and "OOBE" folders found in ~/Library/Application Support/Adobe
2) Download Muse from the following link: http://labsdownload.adobe.com/pub/adobemuse/builds/muse_2-2-1_install_ mac.dmg
3) Install again
Muse is now instaled and working fine. Thank you kindly. -
Impossibility to install Adobe Muse CC -
Whenever I try to install Adobe Muse CC through Adobe Creative panel, it appears on my screen a window saying that it already exists in my system a beta version of the same product. Ho do I have to proceed in order to uninstall the beta version and install Adobe Muse CC? I've already uninstalled Adobe Air. Thanks (Mac user)
Hi maria.beatrice.wk,
Which OS are you using? Please refer the article:http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Regards,
Romit Somha -
Can I install Adobe Muse on more than one computer?
I have Adobe Muse on my computer and I want to be able to work on the same website I'm creating on my work computer also. Is there anyway I can do this without paying for 2 seperate accounts?
As mentioned in the http://www.adobe.com/products/muse/faq.html ,
Q. On how many computers may I install my subscription edition software?
You may install a copy of Adobe Muse on your primary computer and one backup computer, as long as you do not use the software concurrently on both machines. -
Can not install Adobe Muse on Macbook pro 10.7.2
Hello all,
I have been experiencing problems which I assume relate to adobe AIR. A few weeks ago I could not install Tweetdeck, but that didnt matter that much. However now I want to start using adobe Muse and I cannot get past the installer.
I open the .dmg, launch the setup. Then a loading bar appears, next a screen with the choice if I really want to install.
Afterwards it just shows Muse (Codenaam), this is in Dutch but you probably get it.
I waited for 15 minutes but nothing happened, then I tried it while keeping firefox/chrome running. I read this might be useful on this website but it did not solve anything.
I also deleted the framework in the library but this did not solve anything.
When I quite the application it closes and a minute later I get a problem report containing:
Process: Adobe AIR Application Installer [597]
Path: /Volumes/VOLUME/Setup Muse.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer
Identifier: com.adobe.air.ApplicationInstaller
Version: 3.0 (3.0.0.4080)
Code Type: X86 (Native)
Parent Process: Adobe AIR Installer [594]
Date/Time: 2011-11-29 21:45:45.775 +0100
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Interval Since Last Report: 1512883 sec
Per-App Interval Since Last Report: 2428 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: 65F86180-B9E2-4C2C-BCCC-26F6143DC77E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Volumes/VOLUME/Setup Muse.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer
__TEXT 0000000000001000-0000000000007000 [ 24K] r-x/rwx SM=COW /Volumes/VOLUME/Setup Muse.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer
Application Specific Information:
objc[597]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 WebKit.dylib 0x0a75b27b WebKitGetAPI + 639273
1 WebKit.dylib 0x0a748c6f WebKitGetAPI + 563997
2 WebKit.dylib 0x0a74864c WebKitGetAPI + 562426
3 WebKit.dylib 0x0a765449 WebKitGetAPI + 680695
4 WebKit.dylib 0x0a766849 WebKitGetAPI + 685815
5 WebKit.dylib 0x0aaaf2da WebKitGetAPI + 4129160
6 WebKit.dylib 0x0aaacf99 WebKitGetAPI + 4120135
7 WebKit.dylib 0x0a6bf111 0xa6b9000 + 24849
8 com.adobe.AIR 0x017a72da FREGetObjectAsInt32 + 17116
9 com.adobe.AIR 0x017a73d4 FREGetObjectAsInt32 + 17366
10 com.adobe.AIR 0x01031682 0x1000000 + 202370
11 com.adobe.AIR 0x01022c98 0x1000000 + 142488
12 com.adobe.AIR 0x010234c5 0x1000000 + 144581
13 com.adobe.AIR 0x01013d82 0x1000000 + 81282
14 com.apple.Foundation 0x92809f49 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 49
15 com.apple.CoreFoundation 0x9a230ff3 ___CFXNotificationPost_block_invoke_1 + 275
16 com.apple.CoreFoundation 0x9a1fbd78 _CFXNotificationPost + 2776
17 com.apple.Foundation 0x927f5136 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
18 com.apple.Foundation 0x9280a3ca -[NSNotificationCenter postNotificationName:object:] + 55
19 com.apple.AppKit 0x91921f9f -[NSApplication terminate:] + 2311
20 com.apple.Foundation 0x927fe8ea __NSFireDelayedPerform + 615
21 com.apple.CoreFoundation 0x9a208996 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
22 com.apple.CoreFoundation 0x9a208327 __CFRunLoopDoTimer + 743
23 com.apple.CoreFoundation 0x9a1e73e0 __CFRunLoopRun + 1888
24 com.apple.CoreFoundation 0x9a1e68ec CFRunLoopRunSpecific + 332
25 com.apple.CoreFoundation 0x9a1e6798 CFRunLoopRunInMode + 120
26 com.apple.HIToolbox 0x945e0a7f RunCurrentEventLoopInMode + 318
27 com.apple.HIToolbox 0x945e7d9b ReceiveNextEventCommon + 381
28 com.apple.HIToolbox 0x945e7c0a BlockUntilNextEventMatchingListInMode + 88
29 com.apple.AppKit 0x9191b040 _DPSNextEvent + 678
30 com.apple.AppKit 0x9191a8ab -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
31 com.apple.AppKit 0x91916c22 -[NSApplication run] + 911
32 com.adobe.AIR 0x0100827a 0x1000000 + 33402
33 com.adobe.AIR 0x01008467 0x1000000 + 33895
34 com.apple.CoreFoundation 0x9a246091 -[NSObject performSelector:withObject:] + 65
35 com.adobe.air.ApplicationInstaller 0x00002f23 start + 2587
36 com.adobe.air.ApplicationInstaller 0x0000253e start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9664b90a kevent + 10
1 libdispatch.dylib 0x93436c58 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x934356a7 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9664a83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9ab9ae21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9ab4b42c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x01575b77 0x1000000 + 5725047
4 com.adobe.AIR 0x013b4244 0x1000000 + 3883588
5 com.adobe.AIR 0x01575c47 0x1000000 + 5725255
6 com.adobe.AIR 0x01575cc1 0x1000000 + 5725377
7 com.adobe.AIR 0x01575d5c 0x1000000 + 5725532
8 libsystem_c.dylib 0x9ab96ed9 _pthread_start + 335
9 libsystem_c.dylib 0x9ab9a6de thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9664a83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9ab9ae21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9ab4b42c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x01575b77 0x1000000 + 5725047
4 com.adobe.AIR 0x013b4244 0x1000000 + 3883588
5 com.adobe.AIR 0x01575c47 0x1000000 + 5725255
6 com.adobe.AIR 0x01575cc1 0x1000000 + 5725377
7 com.adobe.AIR 0x01575d5c 0x1000000 + 5725532
8 libsystem_c.dylib 0x9ab96ed9 _pthread_start + 335
9 libsystem_c.dylib 0x9ab9a6de thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9664a83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9ab9ae21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9ab4b42c pthread_cond_wait$UNIX2003 + 71
3 WebKit.dylib 0x0a8153d3 WebKitGetAPI + 1401473
4 WebKit.dylib 0x0a815441 WebKitGetAPI + 1401583
5 libsystem_c.dylib 0x9ab96ed9 _pthread_start + 335
6 libsystem_c.dylib 0x9ab9a6de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9664b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9ab98ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9ab9a6fe start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x9664b02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9ab98ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9ab9a6fe start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x0a75b181 ecx: 0x0938b2f8 edx: 0xbfffddac
edi: 0x0adc0000 esi: 0x0adc3f00 ebp: 0xbfffdd88 esp: 0xbfffdd10
ss: 0x00000023 efl: 0x00010246 eip: 0x0a75b27b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 1
Binary Images:
0x1000 - 0x6ff7 +com.adobe.air.ApplicationInstaller (3.0 - 3.0.0.4080) <57F81E0B-20DA-1B19-32F9-48868C13C1BE> /Volumes/VOLUME/Setup Muse.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer
0xf6000 - 0xf9ff3 +com.divx.divxtoolkit (1.0 - 1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
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0x9c34b000 - 0x9c477ff9 com.apple.CFNetwork (520.2.5 - 520.2.5) <02193949-50A8-3CBC-9920-5FCDB8EBE17A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x9c60e000 - 0x9c60efff com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9c627000 - 0x9c62aff9 libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <B9344DE6-B84D-352C-95AD-EF73A68B8A10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib
0x9c62b000 - 0x9c642ff8 com.apple.CoreMediaAuthoring (2.0 - 889) <49B55753-BD7E-3889-BA60-15294DA49CB7> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing
0x9c66f000 - 0x9ca62feb com.apple.VideoToolbox (1.0 - 705.42) <3F12F8A3-ED41-3EAD-A887-B7805353122C> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x9ca63000 - 0x9ca69ffb com.apple.print.framework.Print (7.1 - 247.1) <5D7ADC17-D8EF-3958-9C0C-AA45B7717FBA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x9ca6a000 - 0x9ca6afff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x9ca9c000 - 0x9cabeffe com.apple.framework.familycontrols (3.0 - 300) <F87D87EF-553A-3165-9C9A-6E117C537FE9> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9cad3000 - 0x9cad7ffd IOSurface (??? - ???) <97E875C2-9F1A-3FBA-B80C-594892A02621> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9cad8000 - 0x9cb01ffe com.apple.opencl (1.50.63 - 1.50.63) <C4EC60D6-9A7C-3CE9-AA80-2F81D9BB4465> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1266
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=220.7M resident=125.1M(57%) swapped_out_or_unallocated=95.6M(43%)
Writable regions: Total=102.6M written=15.6M(15%) resident=39.2M(38%) swapped_out=0K(0%) unallocated=63.4M(62%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.0M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 172K
CG image 4K
CG raster data 64K
CG shared images 3416K
CoreGraphics 8K
CoreServices 2280K
IOKit 2936K
MALLOC 32.4M
MALLOC guard page 32K
Memory tag=240 5844K
Memory tag=242 12K
Memory tag=249 156K
Stack 67.0M
VM_ALLOCATE 26.4M
__CI_BITMAP 80K
__DATA 15.4M
__DATA/__OBJC 208K
__IMAGE 1256K
__IMPORT 12K
__LINKEDIT 44.2M
__OBJC 2428K
__OBJC/__DATA 168K
__PAGEZERO 4K
__TEXT 176.5M
__UNICODE 544K
mapped file 97.1M
shared memory 760K
shared pmap 6504K
=========== =======
TOTAL 517.2M
TOTAL, minus reserved VM space 517.2M
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.100.98.75.18)
Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 500,11 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x04600000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 3
USB Device: USB-PS/2 Optical Mouse, 0x046d (Logitech Inc.), 0xc044, 0x04100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3
Would anyone be able to help me?
Thanks in advance!
P.Hi,
I'm going to assume you don't have AIR installed at this point. Let's try these steps:
1. Download the latest AIR runtime
2. Open a terminal window (Application/Utilities)
3. Mount the AIR dmg
4. Execute the following command: sudo /Volumes/Adobe\ AIR/Adobe\ AIR\ Installer.app/Contents/MacOS/Adobe\ AIR\ Installer -silent -eulaAccepted
5. Enter your password
That should get AIR installed, from there you should be able to get Muse installed.
Chris -
Hi,
I've just downloaded the trial version of Adobe Muse CC to my desktop. I'm using Windows 7. When trying to launch the app, I get asked to uninstall and reinstall Adobe Muse which i have done but still receive an Error:5.
How can i fix this?Moving this discussion to the Help with using Adobe Muse CC forum.
Bacusn I would recommend reviewing the installation log files for any specific error messages during the installation. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion. -
How do I re-install Adobe Muse
I purchased Adobe Muse Subscription Edition (month-to-month) downloaded & installed.
I need to re-install as I restored my laptop to an earlier restore point and Muse is not functioning, now the download tool from Adobe tells me Muse is already Installed.
I have uninstalled it and tried again with no joy.
Anyone got any ideas to help me please?
ThanksYou can try using the Adobe Cleaner Tool, available for download here: http://www.adobe.com/support/contact/cscleanertool.html. Just follow the directions on that page - should do the trick!
-
Can I install Adobe Muse 2014 on Windows 7 32-bit?
Hello I bought Adobe Muse the old version 7 before. Now, I'm planning to buy the new one 2014 but it says in the System requirements...
Note: 32-bit systems are no longer supported as of June 2014.
This is very hard for me because...
If I upgrade my OS to 64-bit that means, I would probably encounter A LOT of problems in my drivers and softwares.
Plus, I don't have time to reinstall every program and settings I've had for the past 3 years. Finally, this is my work PC.
What can I do?
Thanks.Hello Jeff,
Too bad, this is really hard for me to do. I guess I have to abort my plans with Adobe Muse for now.
Yes I've confirmed in my System Info that my processor is 64-bit ready but it doesn't matter...
Thanks for replying. -
I downloaded Adobe Muse from creative cloud and I am no able to log in to use the app. Any suggetions?
Chat Now button near the bottom for Activation and Deactivation may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Problems installing Adobe Muse on Windows
Hi
since yesterday I am creative cloud member. All installations worked well. But I don't know how to start Muse although it is installed. I saw a lot of discussion here with the same problem and a solution, but this was for Mac. I am working on Windows 8. Any ideas? I have already used creative cloud cleaner tool, uninstalled Adobe Air but after reinstalling Muse I have the same problem.
Thanks
HelmutFOUNDED A SOLUTION!!!!!!
I was in the same situation, and after searching everywhere, tried evreything except reinstall the whole OS and all the programs from beginning (this I was told by the adobe help center!!), I tried the impossibile (or maybe not):
1 - uninstalled muse (it was in the list of uninstallable softwares, even if muse was not really installed, no directory, no shortcut, nothing)
2 - uninstalled air
3 - downloaded muse from here http://www.adobe.com/go/muse_latest-win and installed
UNBELIVABLE the installation begin (before when clicking on it nothing happened)
4 - launched the program and incredibly it ran!!!!
5 - downloaded (from here http://get.adobe.com/air) and reinstalled air and the program said that it was still installed!!!
6 - I tried to launch an air application (adobe help for example) and it worked!!!!!!!
Hope this is a possible solution for someone else, I really lost days fixing that
ps: just an updated still persistent little bug: I'm a creative cloude subscriber, and in my CC panel I still have the option of install muse -
Error installing Adobe Muse. Install file is damaged.
How do I get to a new, non-damaged version of the trial download install file for Muse? (I am installing on an iMac desktop and successfully downloaded and installed a trial version of Dreamweaver CS6 yesterday.)
Hi,
I am trying to install MUSE on a MAC (Mountain Lion), I have the latest Air, but still receive the installer has been misconfigured message.
I dowloaded MUSE months ago, but never started my trial.
Today (and from today onwards) I need to get involved with Muse and use it for a couple of websites that I need to design.
I activated my 30 day trial today, but I got a splash screen saying there is a new version available.
When I pressed install, I got this error again. Then I tried to download the installation files from Adobe website, by logging in with my ID, same error popped up. My current Muse's version info is below.
What would you suggest?
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