"Unable to Reach Servers" and "Connect to the Internet" Error Messages

Hi.
So, I purchased Adobe Audition at $19.99 per month for a year.
It hasn't worked yet. 
I've tried all the online forum advice - drop firewall, check hosts file, check some certificate, remove/reinstall Audition ...nothing has worked.  I still get messages saying "Unable to Reach Servers" and "Connect to the Internet."  I'm ALWAYS connected to the Internet.
I use Windows 7 Home Premium SP1, 64-Bit operating system.
This needs to be fixed, or I want my money back.
Someone please help.  I'm already 2 days with no access to something I've paid for.  I don't like this.
-Karen

Karen did you have any questions regarding the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  If your membership is valid then there must be a connection error between the computer and our activation server.
Are you on a managed network?  Do you utilize a hardware firewall or proxy server?

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