Unable to read bill via email link

I received an email on 12th April telling me my home phone bill was ready online.
I followed the link (using Internet Explorer 8.0.6001.18702 on Windows XP Pro).
I logged in and got the response
<<
Errors in form.
We're sorry but, due to technical constraints we can't display your account details on our web site. All your account details are safe and secure.
Our technical teams are working hard to resolve this and we apologies for any inconvenience, if you need your bill details please contact an online advisor who will help with your query.
Thanks for your patience.
>>
The link to contact an online advisor took me to a useless looking page headed BT At Home looking like the top left hand corner of the main page, embedded on the main page. No sign of an "online advisor".
I tried again on each of the following 7 days to see if the hard work of the technical teams had paid off.
Same results each time.
Today I spent over an hour following links around the web site until I found a route that worked and showed me the bill. The route was: BT.com (link at the bottom of the page with the above error) > Choose an account, chose home account, Continue > Make a Payment, which has a link "Your latest bill" on the left hand side > which gave me the bill I had wanted in the first place.
So, why did I have to spend all this time going round in circles to get to the bill?
It is not the level of professionalism that I would expect from an organisation like BT.

Hi Bill_Manville,
Sorry to hear about the trouble you had trying to find your bill online, we will have a look into this and see whats going on.
Thanks
Chris
BT Moderator team
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Unable to read bill via email link

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