Unable to read mail in Microsoft Exchange Outlook Web Access

Hi, I'm very new to this, so please be gentle with me. 
I  bought a Blackberry Curve this weekend so that I could access my work email from my phone.  I've added my email address to the BIS and the mail is coming to my phone no problem.  But I'd like to be able to log into the actual Microsoft Exchange account so I have access to my files and everything.  I went to the log-in page from the phone's browser and logged in.  Everything looks fine, but when I highlight an email and try to open/read it nothing happens.  It also won't let me view my contacts. Same as with email, when I select it nothing happens. 
Any help or advice would be appreciated. My carrier is Verizon, in case that makes a difference.
Message Edited by Norahs123 on 04-26-2009 05:11 PM

Hello to you both...and welcome to the Forums!
If I understand you correctly, the best solution for you is BES -- Blackberry Enterprise Service. However, that will require investment ($$$) by your firm and time for your IT folks to get it all configured. If your firm already has BES, then the switch is much easier -- just ask them to put your BB onto BES. BIS is designed as an email-only conduit; all other items sync to the BB via USB tether.
It sounds like you are trying to access your firms OWA server via your BB browser. That can be tricky, but I've heard of folks getting it to work. What you need to do is play around with the various configuration settings inside of your BB Browser. With the browser open, press the BBKey and select Options. Within there are many many settings...you will have to play with them to find the combination that works for your specific situations. I'd suggest first trying the Browser Emulation (or perhaps Identification) setting...see if one of the available options in that allows your OWA to interact properly with your BB. If that doesn't work, try other settings until you find the combination that works for your unique situation.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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