Unable to rearrange or change apps

I've just spent over 3 hours trying to fix 'frozen' Apps on my (newer model - purchase earlier this year) iPhone - this because I'm trying to clear space; it's completely impossible so far, I've tried everything I can think of. Basic problem being that the Apps are just stuck; I can't remove them, or change their place on the iPhone. Because I can't do this, I can't sync my phone. I've tried (a) updating software (b) resetting the entire phone - twice! (c ) deleting manually from the iPhone screen, (d) deleting my music so that there'd be enough space to update the phone and then trying to put the music back on again (obviously not all of it fits!)…nothing works, period, the Apps are all still stuck. Any ideas beyond those which I've already performed, would be appreciated. Thx!

Just to add more information after spending some more time with it this morning: despite the 2 restores and several reboots, what I'm noticing is that the phone is NOT communicating with my computer, i.e. the version I have on my phone now is from the Restore. It LOOKS as though the phone is communicating because it connects, and SEEMS to Sync - but it only does this on my computer, not on the phone . This could be part of the problem of the unresponsive Apps? I have no idea where the disconnect is...

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I am completely unable to view, add or change my apps for my printer on the hpconnected website. All other sections of the website work - I can see my device (it says it is working properly), etc - but when I click on the "Services" tab, it just "Retrieving Subscriptions" and gets stuck there. This has been the case now for over a week - so I assume its not a service related issue but instead specific to my account.
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Hello adahya,
Welcome to the HP Support Forums!
Sorry to hear about the problems installing / managing Apps when logged into HPconnected.com. I would like to see if I can help find a way to get this working for you, can you answer a few questions first?
What is the model of printer?
What is the Operating System installed on the computer, Windows or Mac?
What is the web browser you are using to log into HPconnected.com with?
Look forward to hearing back from you.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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*Please reward useful answers

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On Fri, 13 Feb 2015 07:07:13 +0000, Neha.ga wrote:
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Paul Adare - FIM CM MVP
Penguin Trivia #46: Animals who are not penguins can only wish they were.
-- Chicago Reader 10/15/82

Unable to rearrange or change apps

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