Unable to receivce or dail on my phone I have a icon (itune)
I tryed to up date my itune its saying error code 1015 unable to restore what do I need to do
Copy everything from your old computer, or your backup copy of your old computer to your new computer.
Similar Messages
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I have the latest iTunes 12.1.2.27. However, I am unable to restore my iphone4s. iTunes was able to detect an iPhone in recovery mode.
The error is something like "Unable to restore the iphone. Make sure you have the latest iTunes and try again." This is the latest version that exists currently.
I am using MAC OS X 10.7.5.
Please advise.
I have tried all the steps in the apple support.There is nothing to backup.
If the device is showing the Connect to iTunes screen, there is nothing on the device to backup.
The first step in the update process is a backup... restore the device using that backup and try again. -
I have spent so much time trying to restore my I phone 3 as aple sent the link and have logged on connected the phone to itunes but cant go any further as it keeps asking for password any ideas on this problem?
Hello Knoeller13
The way to get passed the passcode is to restore your iPhone. Follow the steps in the article below to put your iPhone into recovery mode and then use iTunes to restore it. If you have a back up within iTunes or iCloud, you can put the back up back on and the passcode does not come back.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Regards,
-Norm G. -
both my iphone or ipod is not detected by itunes unless itunes is updated/reinstalled. however whenever i restart my computer it seems itunes uninstalls itself or something and in order to detect my phone it needs to be reinstalled all over again. why is itunes uninstalling itself on my mac when it is restarted?
snow leopard.
Okay. In that case try the following document:
Mac OS X v10.6: iOS device not recognized in iTunes after restart -
I am fed up with Spring and Apple passing me off to one another and neither will fix the problem. I am unable to receive a connection on my phone.
The internet goes out and I have to reset network setting each and every time. This is only a temporary solution which by the time I release the line with Spring or leave the apple store the issue is back. Sprint indicates that it is a know issue with the Iphone 5 and apple says it is a network issue as Sprint's network is not up to par with the Iphone and can not meet the expectations on the Iphone 5.
I have attached a few picture, as you can see it clearly says I have 5 bars and 3g available but I have no connections what so ever.
This issue affects all data and so I can not send or receive picture messages, use apps, or access the internet. The data goes in and out intermittently and it seems the phone chooses what I can and can't do.
For example I can watch Youtube or Vevo videos but I can not access Facebook or Instagram.
Is anyone else having this issue?
I will soon loose my patience....
I have reset my phone three time and have reset network and other setting mutltiple times. -
I am unable to locate where to change the phone number that is associated with my itunes account. I have a new number and the old number is no longer accessible by me. I've logged into my iTunes acct and it seems I can only change my appleID itself, my billing address info, and password and things like that. I cannot find where to remove a number and add a new one. I've gone to my mobile devices (iphone, ipad) as well as my mac and I'm getting a bit frustrated with it. I'm sure there's a simple solution and I'm just missing it. Going to settings>messages>send&receive....there is the old number and no option to make a correction. I've unchecked it but why can't I add the new number? On my iphone the ONLY option that shows up is my current number but when I set up my new ipad I have the issue described here. I want this number completely removed from my account there has to be a way to get it out of the system.
Also when going to settings>facetime>you can be reached at: shows email addresses as well as the OLD phone number with no option to make the correction, remove the incorrect number, or add a new number. I figured this was tied in to my appleID since thats when it showed up (right when I signed in on my ipad). So I went to itunes on my mac and went to my account and there I find AppleID Summary, itunes in the cloud, purchase history, and settings. I've gone through each of those and am still unable to figure out where to change it. Somebody PLEASE tell me where to find this data so I can change it. I've seen multiple inquiries about this all over the internet but everyone's solution is to do exactly what I've already done. No resolution to the real issue.Apple will have it, but if there is ever a question/problem, the store that you made the exchange at will have it on record.
But if you're worried about it call 800-APL-CARE and see if they have it. -
I have the latest iTunes but am unable to update my phone or my ipad 2 I have been in to the shop and they said I need to download a different type of iTunes for wifi I have a desk top with windows vista and wifi can you please help
We'll need more information before anyone can be of much help. What model iPhone is it, what versions of iOS are running on the iPad 2 now, what exactly are you trying to update, and what version of iTunes are you running? And what exactly is going wrong (include error messages if any).
Once we have that information, someone here can probably offer advice. Note that you cannot sync content or upgrade iOS wirelessly until you get your iPhone and iPad up to iOS 5 and that requires that you connect those devices to your computer via the Dock-USB cable.
Regards. -
My phone has been restored using iTunes. All of my previous photo are downloaded. I'm unable to delete the photos from the phone - no trash bin. It has utilized all my storage and I'm unable to use any of my apps.
Hello there, Jeanne2919.
There is a great Knowledge Base article that is right up your alley:
iOS and iPod: Syncing photos using iTunes
http://support.apple.com/kb/HT4236
Specifically this section:
To delete synced photos and videos
In iTunes, select the device icon in the Devices list on the left. Click the Photos tab in the resulting window.
Choose "Sync photos from."
On a Mac, choose iPhoto or Aperture from the pop-up menu.
On a Windows PC, choose Photoshop Album or Photoshop Elements from the pop-up menu.
Choose "Selected albums" and deselect the albums or collections you want to delete.
Click Apply.
To delete Camera Roll photos and videos
There are two methods to delete items from the Camera Roll:
Import the Camera Roll to your computer, choosing to delete items after import.
or
Delete photos and videos from your device manually. Open the Photos application, open the Camera Roll, tap the Action button, tap each photo to select it, and tap the Delete button.
Note: For photos and videos you want to save for later, import them to your computer before deleting them from the Camera Roll.
Thanks for reaching out to Apple Support Communities!
Cheers,
Pedro D. -
I have 3 songs waiting to download for 3 days. I am unable to swipe to delete and I have rebulit my itunes libary which did not remove the songs from my phone. What do I need to do to get rid of these songs?
Hi RadarCat16,
Welcome to the Apple Support Communities!
I know it can be frustrating when you are waiting for content to download to your iPhone from the iTunes Store. There are a few steps I would recommend in this situation. Please read over and follow the steps in the attached article.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
Have a great day,
Joe -
I am unable to swipe either to open the phone or turn the phone off to see if the phone will reboot itself . any suggestions
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I was updating my iphone 4s on my computer and there was an error and my phone has the connect to itunes symbol but will not connect to itunes on my computer. I am unable to use my phone and im not sure what to do..
See this support document for help. You may have to do this more than once. http://support.apple.com/kb/HT1808
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I bought a apple ipad mini recently, I am unable to connect/Pair my Nokia C5 Phone with Ipad Mini Via Bluetooth. Plz suggest.
iOS: Understanding Personal Hotspot
http://support.apple.com/kb/HT4517
Cheers, Tom -
Camera is black-- unable to take any pictures. All phone content has been restored and still hasn't fixed the issue. HELP
Hey DannyHTDB,
Thanks for the question. If you follow steps 1, 4, then 5 in the iPod troubleshooting assistant, that will most likely resolve the issue:
iPod Troubleshooting Assisstant
http://www.apple.com/support/ipodtouch/assistant/ipodtouch/
All the best,
David -
Having issues receiving MMS and/or media content. I have visited several forums and did successfully receive at least one photo and sent one photo sucessfully. However, I am now unable to receive media via MMS. Phone displays message: "Get Media Content Now 30KB", but it only emits a tone after pressing. I have add a MMS VPN already. Any suggestions??? Thanks!
Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport -
My I phone 5 hangs if I get miss call os 7.0.4? Unable to understand if it's a phone or hardware issue?
Hi Nad1985,
Thanks for visiting Apple Support Communities.
If your iPhone is unresponsive after missing calls, I recommend first restarting or resetting it:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article with these steps here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If you are still experiencing the same issue, I recommend resetting all settings next:
Go to Settings > General > Reset, then choose Reset All Settings: All your preferences and settings are reset.
Reset iPhone settings
http://help.apple.com/iphone/7/#/iph7a2a9399b
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Best,
Jeremy
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