Unable to receive e mails

I am unable to receive e mails on my new Q10.
The account set up advice provided by my services provider, is for the Z10 model, but does not seem to work - in that i can send e mails but not receive them. There is also an anomaly with the smtp server settings which differ from those listed for the Z10 - but which work for sending e mails.
the server settings i am using are;
o/g; pop.outlook.com - port 995
smtp; pod51017.outlook.com - port 587 (setup instruction says to use smtp.outlook.com - but this doesn't work)
The above setup allows me to send but not receive
any other combinations and i get a message to say the server is not responding, when i try to validate the account.
i have searched but can't find any specific set up info for the Q10 - not sure if the operating system is the same?/
can anyone help

The device model doesn't make a difference here. The OS might make a difference in UI organization, don't know, but in the bigger picture it doesn't make a difference.
Did you try the basic method of just entering email address and password in setup and let the BlackBerry and servers do the rest? For outlook.com that should work, I believe. http://crackberry.com/how-add-outlookcom-email-address-your-blackberry
Also, I would use POP3.
- Ira

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