Unable to receive some calls on new iPhone 6 Plu

I get ringtone but screen remains black or if it is switched on I have no way to answer call. This only happens with some calls, (maybe from Apple) and there is no record in the call log.
What can I do?
I have tried Apple support for callback but it seems they ring on the mobile and not my home number as they state on their case log.

Hi redisthecolour,
I understand that you have a black screen, but it seems like your iPhone is still on and working. You may have accidentally turned on Screen Curtain, which is an Accessibility feature in your iPhone:
Turn the screen curtain on or off. Triple-tap with three fingers. When the screen curtain is on, the screen contents are active even though the display is turned off.
Use iPhone with VoiceOver - iPhone
http://help.apple.com/iphone/8/#/iph3e2e2329
If this does not resolve the issue, you may want to follow the suggestions in this article:
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT203039
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

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