Unable to recieve mails from external world to CRM system

We are using CRM 5.0 Application. As apart of it we configured exchange
server for sending and receving mails from CRM system.The problem is
our CRM system is unable to recieve the mails from the exchange server.
All the settings fro receving the mails has done in exchange server.But
our CRM system is not capturing the mails.We also Maintained all the
parameters fron SAP level and we are able to send the messages to the
external sites,while receving only we are facing problem.
Pls guide us regarding this issue
Its very urgent
Thanks
Kovela

Hi Julis
Thanks for your valuable inputs.
As you said we have already done that settings in SCOT and also the other things specified by you.But we are unable to recive the mails to our CRM System.
Mail are going to external ids from CRM. While replying back exchange server is also receiving it. And as said is also forwarding to the contact id (crm.xyz.com).
But there it waits for time and bounces back because SAP CRM system (and the concerned user for whom that email is assigned) is not accepting the email.
I also sent all the steps what we configured to your personal id with reference to sdn.
Pls provide your suggestions
Thanks
Amar
NOTE
good points available for your suggestions

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