Unable to recognise Canon 350D raw images

Hi,
I've posted this in the Tiger forums and someone suggested I try here too.
I'm using a Canon 350D (UK version of Digital Rebel XT) and OS X won't recognise the .cr2 raw images it produces.
The images have finder thumbnails but if I try to open them I get:
The document "xxx.cr2" could not be opened.
Couldn't open the file. It may be corrupt or a file format that Preview doesn't recognize.
In iPhoto I get an 'Unreadable files' alert telling me it can't read them and then lists the files.
I know that it should work fine and am stuck in terms of what I'm doing wrong.
This problem has existed since I was on 10.4.7 when I bought the computer and camera - I'm now on 10.4.9. I did download the Aperture trial to see if that helped and had the same problems. Reinstalling OS X made no difference.
Note that I've tried the Digital camera raw support download and also editing the raw.plist file (have since done an archive and install so I know I haven't damaged it).
Any ideas?
Iain

bought the computer and camera - I'm now on 10.4.9. I
did download the Aperture trial to see if that helped
and had the same problems. Reinstalling OS X made no
difference.
If you hadn't said that you'd reinstalled everything, then I'd be less puzzled.
Firstly - are these files straight out the camera/off the card? Or are you using some Canon software to copy or look at them first? It's not unheard of for software like DPP to modify the files slightly and make them unreadable by third-party programs.
Next - It's worth checking what versions of frameworks are installed on your system, against someone else who also has a Mac working with Aperture.
This can be done by running "System Profiler" (Applications -> Utilities; or by going to the "About This Mac" menu (first option on top left Apple menu) and then clicking on "More Info...", select the "Software" option on the left hand side, and then select "Frameworks".
Key ones to look at are:
- ProKit (3.1)
- QuickTime (7.1.3)
- QuartzCore (mine's 1.4.11, but I've not updated to 10.4.9 yet.)
also ImageIO (a part of ApplicationServices) is quite critical - but unfortunately SystemProfiler doesn't report that. But you say you've applied 10.4.9 (if you've installed either of the DigitalCameraRAW updates hopefully they were installed before updating to 10.4.9) so it should have been updated to the latest, correct version then.

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Canon 350D Raw images not recognised

Hi,
I'm using a Canon 350D (UK version of Digital Rebel XT) and OS X (specifically preview and iPhoto) won't recognise the .cr2 raw images it produces.
The images have finder thumbnails but if I try to open them I get:
The document "xxx.cr2" could not be opened.
Couldn't open the file. It may be corrupt or a file format that Preview doesn't recognize.
In iPhoto I get an 'Unreadable files' alert telling me it can't read them and then lists the files.
I know that it should work fine and am stuck in terms of what I'm doing wrong.
This problem has existed since I was on 10.4.7 when I bought the computer and camera - I'm now on 10.4.9. I did download the Aperture trial to see if that helped and had the same problems. Reinstalling OS X made no difference.
Any ideas?
Iain
Imac 20" C2D Mac OS X (10.4.9)

Actually, I was getting support for my Canon Powershot S50 in 10.4.8 (at least I could open the Raw files, although Image Capture mysteriously stopped downloading them from the camera), after doing the 10.4.9 Combo update Preview announced it could not open the files. I went in and hacked this file:
"/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/Raw.plist"
Changed the entry for Canon S60 (which I don't have) to Canon S50. Preview will now open the files, haven't tried Image Capture yet to see if it is still broken (works fine in Panther BTW). See this discussion in MacOSXHints:
http://www.macosxhints.com/article.php?story=20051101035330228
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Hi,
I'm using a Canon 350D (UK version of Digital Rebel XT) and OS X (specifically preview and iPhoto) won't recognise the .cr2 raw images it produces.
The images have finder thumbnails but if I try to open them I get:
The document "xxx.cr2" could not be opened.
Couldn't open the file. It may be corrupt or a file format that Preview doesn't recognize.
In iPhoto I get an 'Unreadable files' alert telling me it can't read them and then lists the files.
I know that it should work fine and am stuck in terms of what I'm doing wrong.
This problem has existed since I was on 10.4.7 when I bought the computer and camera - I'm now on 10.4.9. I did download the Aperture trial to see if that helped and had the same problems. Reinstalling OS X made no difference.
Any ideas?
Iain

Iain:
Welcome to the Apple Discussions. Have you run this update: Digital Camera RAW Support Update 1.0.1 (Universal)
Do you Twango?

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Unable to recognise Canon 350D raw images

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