Unable to Recommend FIOS Triple-Play Bundles

One month ago, I ordered the FIOS Triple-Play Best Bundle. It was installed last week, on May 17th. No problems. My next door neighbor arrived home from work, noticed the FIOS van, and said that he has been wanting to order FIOS for some time, and was told many times that it is not available in our area, I live in Rockland County, NY, and I know that FIOS has been available here, for about two years (I watched them run the fiber on the poles and underground throughout our town, back then). I registered my neighbor in the FIOS Referral Program, however I really want to show him the FIOS Triple-Play Order screen (webpage) with the Good, Better, and Best plans displayed, for the NY area. When I was researching the FIOS options online, before ordering my bundle, this well layed-out screen, and its ability to describe and show the prices of those three bundles and the various add-on packaqes and equipment, convinced me to order FIOS, replacing CV TV, VZ DSL, and VZ Message Unit phone plan.
My neighbor is not a current Verizon customer, and cannot display the FIOS bundles from the VZ qualification/availability webpage, only the Phone / HSI / DirectTV bundles appear. I think this is why he has thought that FIOS was not available here, for so long. When I try to get to the FIOS Triple-Play Bundles webpage now that I'm a FIOS customer, either signed-in to MyVerizon, or not, I'm locked out with an error message to call the VZ Business Office. I think Verizon is really shooting themselves in the foot, by not allowing my neighbor to access the FIOS Bundles webpages, nor allowing me to access those webpages to show them to my neighbor, or print screen shots to show him. Anyone know a way around these restrictions?

Anyone should be able to get to this website on verizon.com
http://www22.verizon.com/residential/bundles/bundlesoverview/

Similar Messages

FIOS Triple Play bundle

On Friday I had them install FIOS triple play bundle. I had a problem with internet because I didn't have an Ethernet connection, however, that's fixed. My question is I received an email saying that within 30 days I need to respond to get the bundle discount and it said they needed my order number and zip code. I entered that info and it came back and said that it was invalid. I tried to enter my verizon user name and password and it said that it was not correct. Is it true that if I don't respond by 30 days they will start charging me more. Anyone that got the triple play...did you have to activate it to get the discount.
Thanks
Cheryl

Yes you must agree to the bundle within 30 days. You may have the wrong order number. There are times when the order number may get changed. Call the fiber solutions phone number and get it taken care of. They should be able to give you the correct order number. If you have any paper work there could be more then one number. If you can log into My Account on Verizon.com and bring up order history you may find it there faster then calling.
FiOS
888-553-1555
Customer Service - Monday-Friday 8:00am - 6:00pm
Technical Support 24/7
Message Edited by prisaz on 05-03-2009 07:22 PM

Tips for FIOS Triple Play installation

I'm thinking of upgrading my Verizon DSL service to the FIOS Triple Play bundle, but have concerns about any surprises I might encounter during initial installation, especially additional charges I might incur on top of the supposedly "free" installation.
Here's a description of my current situation:
I'm assuming that my house is FIOS-ready, since Verizon has been aggressively marketing the service in my area for a couple of years now, and I know several people who have had fairly uneventful installs.
Two coax lines run from the satellite dish into the attic (unfortunately the least accessible part of the attic) and are routed separately to each room with a TV.
No CAT5/6 currently running to any room in my house.
I currently have DISH TV with essentially the same set-up I'd be getting with FIOS -- HD DVR with full HD service to one TV, and SD to a second TV. STB is connected to primary TV; second TV has coax and a wireless connection to the STB.
I have Verizon DSL with a wireless router providing network connectivity to all of the computers in my home.
Seems like this should be a fairly straightforward installation, but given this configuration to work with, are there any "gotchas" that I can expect to encounter during installation?

Ok, well here's the skinny.
Double check that you qualify, I am sure you do if they are aggressively marketing like that.
verizon.com/fios
Verizon FiOS installers normally tie directly into existing Coax runs unless they are of poor quality and need to be replaced, they will run FiOS upto 3 rooms as part of the installation, and then additional coax runs or rooms will cost extra, double check with customer service.
Cat 5/6 not needed unless you have a special application that requires a direct connect vs a Wireless connection. All FiOS routers are wifi capable (ones being installed today) so the installer will be looking to wire the router close to the network terminal (ONT) and then distribute wireless out to the rest of the house.
They will likely mimic the current dish set up, and everything else looks pretty straight forward.
the only thing you want to be aware of is the location of the router, the installers will likely put this in your basement or garage, which may be different than where you have the DSL modem today, so locations that get wireless today, may be further away from the garage/basement than your current DSL modem locale today.
That may impact your wireless performance but other than that, you should be good

Signed up for a Triple Play Bundle. Reps can't fix billing because they no longer offer that bundle.

Hello,
I signed up for a Triple Play Bundle back towards the end of January for DSL/Phone/DirectTV. After taxes, fees, & discounts, I was quoted about $135 total, across two seperate bills. Direct TV's billing was constant from their end since day one($80); never a problem. Verizon bills me for about $100-110 each month, obviously not accounting for the bundle they signed me up for.
Customer service has not been helpful. After stating that they no longer offer that plan, they all then try to sell me a Fios bundle. Why would I agree to another contract when this one is so woefully in disaray?
I have names of every rep I spoke to & their corresponding 6 digit employee codes, as well as a couple personal emails which stopped responding a while ago.
If anyone can help with this, I would be very much appreciative.
Thank you.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Can't Switch to Triple Play Bundle

I am trying to upgrade to the triple play bundle, currently I have an old internet plan and an old TV plan that are not longer offered and not in any contract. The triple play bundlewith the free HD-DVR for life will be quite a bit cheaper than what I pay now and I will get more HD channels. The problem is I can't upgrade.
When I try to sign up online after entering my address and saying that I want to change my subscriptions is says "We're sorry.
We are experiencing a temporary problem and can't continue your order at this time." and tells me to call 1-800-VERIZON(but this isn't temporary it has been like this for months). I was on the phone with different people for over 2 hours today and got different stories from all of them, but none of them can tell me why I can't do it online. They also can't give me the same package that I want over the phone for the same price as online. After talking to everyone from billing to sales to tech support I was told they would forward me to someone who could help me with the website - guess what, he connected me back to the MAIN MENU. This is Extrememly poor customer service.
All I want to do is change my plan, but no one I talk to is willing to help. I almost think it is because I will be getting more by paying less that they have blocked me from doing it online.
Has anyoine else had an issue like this? Any tips on who to talk to on the phone? Should I ask to talk to a supervisor or something?

Same problem for the last 4 days after I switched my phone service. Been on the phone with so many different operators from phone to on-line but no one can't solve the problem. I just wanted to change my plan services to have a higher internet speed and prime TV but the operator on the phone quoted me a higher price than the one offered on-line. When I asked why the difference, he said I have to make the change on-line in order to get that price. And of course I get the same error message when I try on-line! Looks like contacting Cox is only my option now.

Verizon Unable to Honor Advertised Triple Play Deal

I need a phone at home for my work and decided I would sign up for a long term contract to get a deal. I went to the following website because it seemed like the most logical location.
http://fios.verizon.com/existing-customers.html
Thats where I saw this deal.
http://i62.tinypic.com/mrpsmq.jpg
I attempted to sign up online for the deal and it did not work. The deal being offerred to me when I login is 2759.76 base price for 24 months. The deal on the website for Triple Play is 1919.76 base price for 24 months plus a 400 dollar debit card. That is a difference of $1240.00 dollars over two years.
I have attempted to call the follow places for assistance
I first called 877-585-4182, Location IOWA who said online support would help me.
Then I got ahold ONLINE, spoke with Crag who said I would have to call 800VERIZON.
Then I called 1-800-VERIZON, Location Indiana who said I would have to call EANSWERs.
Then I called the ECENTER 1-866-EAN-SWER, Location Texas who said I would have to call Florida Billing.
Then I called Florida Billing Location, Arizona who said I would have to call elevated support.
Then I called (elevated support) Expert Care Sales "The Elite Team" Lisa, who said she only deals with computer support and she said use this other number for billing.
Then I called billing 855-681-1753, spoke with Felix, Location Texas who said I would have to do it online but had no idea how to put in the promo code.
I am at wits end right now. My next step is to locate the Florida GM and the CEOs number to see if they can help.

Hi Popatopia,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Fios Triple Play phone charges

Hello!
I noticed on my latest bill from Verizon, I am being charged .75 for "direct dialed calls". I have had this triple play for a long time now and this is the first time ever that I was charged for calls. Does this sound like a mistake on my bill, or is it possible to be charged for phone calls when you have the triple play? I made these calls within my own state, and I previously have made calls within my state without being charged extra.
Solved!
Go to Solution.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Service Interruptions with FiOS triple play - we are down 8 days out of 21 since install!

Triple play install is just NOT working reliably. We have been down 8 times (days) in the 21 days since install. We have had a tech out twice to check the physical set up. The first tech said it was a paper wprk prpblem on Verizon end. 10 days later 2nd tech said install is fine but he changed out the outside box just to eliinate it as a possibilty. Tech 2 said the problem will be at the Verizon office end that they need to clear out the errors on the card but they wont wnat to do that becuae they will temporariky knock out service to 30 plus other houses on the same card. He gave me his boss' cell # to call for help. Have called him twice to leave messages and no response. I have been on chat with India twice over this using AT&T 3G on the Ipad BTW - hey Verizon areyou going to pay my AT&T bill? I am sure not going to pay my Verizon bill untill this is resolved! India tech support has twice assured me that they have fixed the problem permanently by sending commands to reset - it works but only temporarily. So what, i have to chat with India via AT&T evertime i want to watch TV or go on the internet via Verizon, seriously? And yes i know the weather hS been bad but our powerlines are underground we have not lost power at any time during this period Nd the power outlet to which the system is connected has been checked and is good.
We need some Answers here people. Who has had a similar situation And how did you resolve it.

From the second description -- this sounds like they diagnosed it as a bad PON card in the central office. No "resetting" of boxes on your end is going to fix this if that's the case. While it would be true that Vz might not want to replace this card during the day, a normal maintenance window overnight would typically resolve this in a day or two.
Sounds like you need to open another tech support call and/or contact the cell phone number the tech gave you to get this resolved.
While what you're experiencing is rare, it would definitely explain the experience you've been having.

Verizon FIOs Triple Play Scam

I posted last month when we first signed up for FIOs on how shady they were and finally we got the bill that confirmed our suspicion. Instead of the $79.99 tiple play deal, we were charged $99.99. This is after I called two times and they promised me they corrected this. I knew they were lying. As mentioned in my first message, we had trouble signing up online so we called them, and they tookt he oppotunity to cancel the $79.99 deal and charge $99.99. I called them several times over hours trying to get it fixed and they promised me they would. I wish I had never switched to Verizon, I swear every one of their sales person is a scammer.

First off, Denton has other internet provider(s) in different areas. I know for a fact that Charter is one of them.
If your son lives at a place that has a contract with Fios, then yes, he only has one choice. Frankly, Charter sucks, and so does Time Warner. Not sure why you would NOT want it.
Second, pretty sure 25/25 is $50/month which blows away anything a cable company can offer in the area. Also, just because YOUR Time Warner bill is $70 does not mean you get the same speeds/channels as he would.
Third, if he had ordered online with a TV package the installation/activation fee would've been waived. They do that for everyone also.
Also....props to teaching your son how to handle the big bad phone company bully on his own!

2nd day with fios triple play ultimate hd, caller id does not work on the sd boxes

caller id works on the hd tv. but does not on the sd boxes. both sd boxes have been activated.

Hi maggie183,
I'm sorry you are having trouble with your TV Caller ID. Have you gone through each of the boxes and made sure that the caller ID is set enabled? You would do this by pressing menu on the FiOS remote, go down to 'Settings' , from there go to 'Caller ID' and 'Check Availability'. If this has been done, what you can try to do is to power cycle your set-top boxes in one of two ways. You can pull out the power cord for 30 seconds and plug it back in or if the power cord is hard to get to, hit menu on the FiOS remote, go to 'Customer Support', then 'In-Home Agent' and finally 'Reboot Set-Top Box'. If you still are having trouble, one last thing you can try to do is to unplug your FiOS Internet router for 20 seconds and plug it back in.
If these tips do not work, please PM me and I will take a closer look into your issue.
--James
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Triple play bundle but no phone SVC yet

Where is the phone ??? please activate it.

diannadew6852 wrote:
Where is the phone ??? please activate it.If you just had service installed, it can fgrom 24 to 72 hours for all of your services to come online... Especially if this was a late Friday or Saturday installation.... If your Phone Service is still not up and running later this morning, call into Comcast and ask for a status for when it will be up and running....

NYC Apartment FIOS Triple Play Install

I'm in a NYC apartment building. Do you think the field tech that comes out to do the install will be OK with the following?
Currently, I have a coax cable that comes from the hallway, through my wall next to the front door, into my apartment. But to bring the fiber in, I'd like a new hole drilled maybe 6 inches or so away from the coax so that it comes through into a closet I have right near the door. This way, I can have the fiber feed to the ONT that I'd like mounted on the inside of the closet wall. My phone line also comes in through the floor in this closet.
I have no electrical outlet in my closet. But there is one just outside the wall where I want the ONT mounted.
I was thinking of putting a power strip in my closet and having the tech drill a hole through the wall where my outlet is. I also want the Actiontec router to remain in the closet since it is pretty big and I will be using my own router on my desk next to that wall.
So the hole through the closet wall needs to be big enough to fit:
- a power cord (and 3-prong plug) from the power strip
- ethernet cable which will go to my router
- coax cable which will need to connect to my existing coax that goes to my cable boxes
The power strip in the closet can then be used to plug in the ONT and the Actiontec.
Will the field tech be able to do this? Or am I screwed?
Thanks.

Frameless wrote:
... My building is set up ... such that the ONT's are required to be installed in each apartment [emphasis added] ... I have structured wiring where my phone, internet and TV all terminate at a ... panel ... distribution ... (COAX, Cat5, Phone) all begin at the panel ... when the Fiber cable is brought into the apartment, can it be run to the ... panel ... The ONT can be placed within the panel and power can be supplied ... will the installer be able to hide the Fiber cable ... [?]
If the ONT must be installed within your apartment, then necessarily the fiber cable must also terminate within your apartment (at the ONT, of course). It is therefore up to the VZ tech to make the install conform to requirements. If there is space at your structured wiring panel, the ONT will go there.
Whether the install can meet your cosmetic requirements regarding concealed wiring is impossible to answer a priori. Depends on your layout and the route that the fiber must follow to get to your flat. My experience with VZ install techs is quite positive. They made a real effort in my case to meet my requirements (electrical and cosmetic). There are photos of my install elsewhere on this forum.

Verizon Fios triple play

verizon services ifis the wors company you would use, I am on the phone for 2hours,one just tell me yo do what you wants to do, she can not fix my problem so basically I can go with other company if I want that is how verizon costumer treat you, the second customer service said hold please I am here waiting for 40 minute hearing music, is ridiculous, I will never recomment.

Perhaps if you explained your problem, someone here could offer you advice.

Trick play instead of Triple play

I currently have FIOS Triple Play extreme plan. When I click on "My Verizon", it shows my plan and cost. Below that, it states "What We Recommend". It has the same Triple Play, but also states that my bundle includes HBO and Showtime. I added that to my cart, but then it reads my plan will include Epix for an additonal $17 after month six. I called Verizon, they claim they cannot "see" what I am viewing. All I want is what is being offered. It seems like a Verizon gimmick to boost me. How do I just get what is offered, nothing more, at the price offered?

I should add that the person on the phone told me to just order whatever is added to the cart (no HBO and Showtime, but yes to Epix and the increased price), and that once the service is changed, to call again, and that his notes in the account would alert to whomever I would speaking to change the service to give me the free HBO and Showtime. After 90 minutes on the phone tonight, I am not in the mood to be on the phone another 90 minutes and take a chance on some crazy scheme to just get what is offered.

Nothing but trouble since signing up for triple play

I should have known from the moment I tried to register for a triple play service online that something was fishy. While trying to register, I could get almost to the end but it would not process. I called for support, who walked through the process with me and again it would not go through. No problem he said, I will honor the online price (which I am still trying to get settled 30 plus days later). As soon as I recieved my first bill for the tripl play bundle I registerd for, I knew it was wrong. I was charged 175.25 for an $89.99 package. If that wasn't bad enough, I was charged for a phone number I didn't have. After a month of trying to seek assistance from a variety of departments which, at one point included waking up to no service at all virtually nothing has been resolved even though several supervisors have assured me it would be resolved on the next bill. After an extrodinary number of "hours" of phone calls trying to get nothing more than what I originally ordered I was directed to set up a new MyVerizon account to access the phone number I was suppossed to have all along. Now all that seemed reasonable until I had to also choose a new primary email (now that I've already notified my contacts of the original change). The straw that broke the camel's back was receiving a new bill not for the amount arranged witha supervisors assistance but rather $216... $94 more than the bundle cost. I have always attempted to be reasonable on the phone even though the frustration has reached the breaking point.
It has become obvious to me that Verizon is not interested in hving me as a new customer and that customer service only provides lip service under the quise of correcting difficulties when in reality it's just a brush off. Even the E-Center (when I fianlly got to them) told me the problem I encounted attempting the online registration happens all the time.
In this day of technology and with verizon claiming to be the "best", it seems strange to me that they can't take of basic customer service and provide a customer with what they ordered. It's also obvious that one department doesn't know what the other is doing as you get shifted around, put on hold, disconnected and hung up on which has resulted in several three-hour phone calls.
Does anyone have ayn idea of how to speak to a human being that is actually cabable of addressing and resolving a problem without making you feel like you are center ring in a three-ring circus?
I will make one more attempt and then it's Comcast... come back. And there is no way I will pay a early termination fee. For what I've been put through, asking for nothing more that the bundle I registered for, Verizon should be paying me to stay. I have reached the point where I am ready to notify the better business bureau, local media and other consumer watchdog alliance.
Help.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Unable to Recommend FIOS Triple-Play Bundles

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