Unable to record Windows Explorer

I am creating my first ever project in Adobe Captivate 3. Is there a know issue with not being able to record anything within Windows Explorer or is it something that I am doing wrong?
Anyone know how to get round this?

Hi there
When you say "unable to record" that may mean several things.
Are you expecting Captivate to automatically record and it isn't?
Is Captivate listing any sort of error?
What exactly is happening?
Captivate does an amazing job with what it does. But in some cases it is unable to sense things. For example, you may be using Windows Explorer, but what is being presented that you are trying to record? Maybe Captivate just doesn't understand it.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Similar Messages

I'm unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK

I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK – and only fails when I write from iTunes. The drivers are up to date
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6420
iTunes 12.0.1.26
QuickTime 7.7.6
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 756D13C00C3583C8
Current user is not an administrator.
The current local date and time is 2015-01-13 14:47:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: SbCeCd (3.2.6.3),
UpperFilters: GEARAspiWDM (2.2.3.0),
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Drive is empty.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.
F: HL-DT-ST DVD+-RW GU40N, Rev A103
Audio CD in drive.
Failed Reading table of contents, error 4000.
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading failed. Error Code: 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87.
iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.
Get drive speed failed. Error Code: 4000.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.

Hi iTunes-1,
Welcome to the Support Communities! The error message you posted indicates a possible firmware update is needed for iTunes for Windows to work with your CD drive.
iTunes for Windows: Updating the firmware on your CD or DVD drive - Apple Support
http://support.apple.com/en-us/HT201852
Having outdated firmware can cause issues using CDs and DVDs with iTunes for Windows. Firmware is a type of software stored in a chip in hardware that can sometimes be updated.Identifying drives and firmware versions
To run CD Diagnostics, follow the steps in this document.
After following the steps to run CD Diagnostics linked above, look at section three to find out more about your optical drive(s).
Here is an example of what section three might look like:
In this example there are two drives. Drive E is a Samsung DVD-ROM drive with a model designation of SD-616 that has firmware version F000. Drive F is an NEC drive with a model designation of NR-7900A that has firmware version 1.08.Updating the firmware
If the optical drive you are using came with your computer, check with the support site for your computer for a firmware update. Typically you will need to go to the support website for the computer maker and click on a "downloads" or "updates" link, and then enter your computer model designation and operating system version to see what updates are available. Then look through the available updates for a firmware update for your optical drive. Download the updater and run it. If you need assistance applying the update, contact the maker of your computer.
If the optical drive you are using came as a separate part (was not included with a computer), check the support site for the drive maker for a firmware update. Sometimes the manufacturer is not clear in the CD Diagnostics results. In that case, you may just have to search the Internet for the drive model designation. You can usually find out who made the drive by looking through the results of such a search. Once you have identified who made your drive, go to the support website for that company. Look for a "downloads" or "updates" link, and then enter your optical drive model designation. Download the updater and run it. If you need assistance applying the update, contact the maker of the optical drive.Verifying that the firmware was updated
Run CD Diagnostics again.
Examine the CD Diagnostics results. The firmware version for the drive should be the new version.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Nov 8, 2014
Also, you mentioned that you have been successful burning a CD with the Windows OS. Make sure that you have closed all software programs that can access the CD burner so that there isn't a conflict for the drive. Sometimes chaning the burn speed from "maximum" to 8x can also help in this situation.
I hope this information helps ...
- Judy

Unable to delete songs from IPOD except through Windows Explorer

hello,
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ma352ll.
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Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

SharePoint 2013 Unable to open in Windows Explorer

Hello,
I have been working on this issue on and off for the past few weeks, with no success. I have a Windows 2012 VM with SP 2013 installed, and using an SSL, and Windows 8 client using IE 11.
I cannot get the Open with Explorer to work, whether using (on the Files tab) Upload Document->Upload Files using Windows Explorer Instead, or the Library Tab, Open with Explorer. I get this message: "We're having a problem opening
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Hi - If You had not followed following troubleshooting steps, Pls execute:
http://blogs.msdn.com/b/george_bethanis/archive/2013/11/04/sps13-quot-open-with-explorer-quot-random-error-quot-we-re-having-a-problem-opening-this-location-in-file-explorer-add-this-web-site-to-your-trusted-sites-list-and-try-again-quot.aspx
http://sharepointhannah.wordpress.com/2013/04/26/using-the-open-in-explorer-link-on-sharepoint-2013/
If above doesn't work, Is your WFE is under firewall/NLB, then please bypass and check.
-prs

Photoshop CS5.5 - Unable to select Open With...Photoshop or Illustrator in Windows Explorer

Hi,
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If that is the case, how do I fix it.
Any help would be greatly appreciated.

I am running Production premium CS5 with windows7 64 bit system. On right clicking the file in explorer,I am able to choose my default programme in which the file is to be opened and it is opening accordingly.
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Adobe Pro XI - using Windows 7 Pro OS
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[discussion moved to Creating, Editing & Exporting PDFs forum]

When opening pdfs with windows explorer I get "fatal error unable to connect to dde server"

I can't open pdfs using windows explorer. I double click, nothing happens, and after ten minutes I get the error message "fatal error Acrobat failed to connect to DDE server."
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I always download the latest version of acrobat indeed did so last week. I'm on windows 7. I've had acrobat for many years on this machine and OS and never had this problem.

Hey Eric,
I’d suggest you to uninstall Adobe Reader XI using this cleaning tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and re-install Adobe Reader using this link Adobe Acrobat Reader DC Install for all versions to fix the issue.
Re-install the program in administrator mode. Locate the program icon, right-click and select as “Run as administrator”.
Let me know if the issue persist.
Regards,
Aadesh

Unable to open mysite user photos in Windows explorer view

Hi,
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\\servrer\DavWWWRoot\m\User
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I am checking this with farm admi
If we open some other library in the same machine with less items then i was able to open it.
Is there a limit for windows explorer view?
Thanks,
Sudan

Hi Sudan,
Did this happen to all users PC clients?
You can try creating a new following register key with value 30000000 on your client PC, then restart the WebClients service and check results again, please see the following similar article about opening library with large documents in explorer view.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\FileAttributesLimitInBytes
http://blog.davidjwise.com/2012/06/04/explorer-view-versus-the-large-document-library/
http://support.microsoft.com/kb/912152
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TechNet Community Support

WD MYBOOK LIVE - Unable to access "Public" share by browsing from Windows Explorer: A solution

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Hello and welcome to the WD community.
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Adobe Bridge overrides Windows Explorer functions?

Since installing Adobe Bridge CS3, I am unable to rename/copy/move folders within Windows explorer...If I want to do it, I have to use Bridge.
This is particularly annoying when new folders have to be renamed/copied/moved within OTHER programs. Example: I am processing a photo or piece of video in Nero or Quicktime and create a new folder to place the processed images/videos. I can not name that folder while within Nero or Quicktime nor can I rename it if I exit the program and use Windows Explorer. I HAVE to open BRIDGE and do it there....
Help?

Perhaps it is something with NEro or Quicktime. Make sure they are both the latest version. There has been some conflicts with Quicktime and Bridge in previous QT updates.
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Windows 7 Open and Save As dialog box gives an "Access Denied" when using common Windows Explorer features.

On many computers in our environment we have issues in Windows 7 when using the Common Dialog Box. Within the dialog box we get the error Access Denied whenever we try to create a folder. If we try to rename a file it doesn't give an error but
it doesn't work either. We cannot delete a file, still no error, but we can create shortcut.
Within Windows Explorer of the same user it has no issues.
Even if we run an application as administrator it has the same results.
Example: Open Paint (right click "Run As Administrator"); then File, "Save As", right-click in empty space; then New, Folder. This caused the error to popup "Unable to create the folder 'New folder' Access is denied."
Thanks for your help,
Daniel

Hi Daniel,
How are things going? As the article provided above said, for such kind of issues generally it is caused by permission settings.
The article provided several possible solution and please let us know if there is anything unclear about the steps.
If you have any feedback on our support, please send to [email protected]

RoboHelp is unable to start RoboHelp Explorer

I recently installed RoboHelp 9 on my Windows 7 Ultimate 64-bit computer. I worked in it for a day, editing a previously existing robohelp file that was created in version 6. Yesterday when I tried to open RoboHelp, it wouldn't open. The RoboHelp splash page quickly flashes on and off but does not open. I went to the .doc file for the project and tried to open that, but Word gives me an error that "RoboHelp is unable to start RoboHelp Explorer". It does open the word doc, but no RoboHelp Explorer. I've rebooted my machine, no luck.
Any ideas? I had this same issue with Adobe Captivate when I tried to load an old version on this machine... the answer seemed to be that it wasn't compatible with 64-bit... I installed the trial version of Captivate and have been running that for two weeks with no issues so far. But my understanding was that RoboHelp 9 was fine with 64-bit...
Thanks!

Hello again
You should probably consider filing a bug report. That way it will be on Adobe's radar. And you never know, sometimes the development team shoots back a message advising what to do or asking for further information. Doesn't happen always, but once in a while it does.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

While browsing Firefox, display another htm*file by double-clicking it in Windows Explorer and not getting the erro message "Firefox is already running (etc) "

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When I try this now, I get the error message "Firefox is already running (etc)" .
In my current setup, Firefox is associated with the htm and html file name extensions.
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In old versions of Firefox, double-clicking a filename in the Windows Explorer or File Manager caused Firefox to open a new window every time which was ok.
I have the same problem with Thunderbird, which I have associated with the "eml" file name extension. How can I view a series of recorded ".eml" files with Thunderbird when Thunderbird is already running ? Thank you.

The target field of the desktop shortcut is "D:\C_Mozilla Firefox\firefox.exe" (no switch)
The system/environment variable MOZ_nO_REMOTE is now 0, changed from 1, but I can see no difference. Maybe I need to restart the system to get a change ?
Thank you.

Windows Explorer misreads large-file .zip archives

   I just spent about 90 minutes trying to report this problem through
the normal support channels with no useful result, so, in desperation,
I'm trying here, in the hope that someone can direct this report to some
useful place.
   There appears to be a bug in the .zip archive reader used by Windows
Explorer in Windows 7 (and up, most likely).
   An Info-ZIP Zip user recently reported a problem with an archive
created using our Zip program. The archive was valid, but it contained
a file which was larger than 4GiB. The complaint was that Windows
Explorer displayed (and, apparently believed) an absurdly large size
value for this large-file archive member. We have since reproduced the
problem.
   The original .zip archive format includes uncompressed and compressed
sizes for archive members (files), and these sizes were stored in 32-bit
fields. This caused problems for files which are larger than 4GiB (or,
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format to allow storage of 64-bit member sizes, when necessary. (PKWARE
identifies this format extension as "Zip64".)
   The .zip archive format includes a mechanism, the "Extra Field", for
storing various kinds of metadata which had no place in the normal
archive file headers. Examples include OS-specific file-attribute data,
such as Finder info and extended attributes for Apple Macintosh; record
format, record size, and record type data for VMS/OpenVMS; universal
file times and/or UID/GID for UNIX(-like) systems; and so on. The Extra
Field is where the 64-bit member sizes are stored, when the fixed 32-bit
size fields are too small.
   An Extra Field has a structure which allows multiple types of extra
data to be included. It comprises one or more "Extra Blocks", each of
which has the following structure:
       Size (bytes) | Description
      --------------+------------
            2       | Type code
            2       | Number of data bytes to follow
        (variable) | Extra block data
   The problem with the .zip archive reader used by Windows Explorer is
that it appears to expect the Extra Block which includes the 64-bit
member sizes (type code = 0x0001) to be the first (or only) Extra Block
in the Extra Field. If some other Extra Block appears at the start of
the Extra Field, then its (non-size) data are being incorrectly
interpreted as the 64-bit sizes, while the actual 64-bit size data,
further along in the Extra Field, are ignored.
   Perhaps the .zip archive _writer_ used by Windows Explorer always
places the Extra Block with the 64-bit sizes in this special location,
but the .zip specification does not demand any particular order or
placement of Extra Blocks in the Extra Field, and other programs
(Info-ZIP Zip, for example) should not be expected to abide by this
artificial restriction. For details, see section "4.5 Extensible data
fields" in the PKWARE APPNOTE:
      http://www.pkware.com/documents/casestudies/APPNOTE.TXT
   A .zip archive reader is expected to consider the Extra Block type
codes, and interpret accordingly the data which follow. In particular,
it's not sufficient to trust that any particular Extra Block will be the
first one in the Extra Field. It's generally safe to ignore any Extra
Block whose type code is not recognized, but it's crucial to scan the
Extra Field, identify each Extra Block, and handle it according to its
type.
   Here are some relatively small (about 14MiB each) test archives which
illustrate the problem:
      http://antinode.info/ftp/info-zip/ms_zip64/test_4g.zip
      http://antinode.info/ftp/info-zip/ms_zip64/test_4g_V.zip
      http://antinode.info/ftp/info-zip/ms_zip64/test_4g_W.zip
   Correct info, from UnZip 6.00 ("unzip -lv"):
Archive: test_4g.zip
Length   Method    Size Cmpr    Date    Time   CRC-32   Name
4362076160 Defl:X 14800839 100% 05-01-2014 15:33 6d8d2ece test_4g.txt
Archive: test_4g_V.zip
Length   Method    Size Cmpr    Date    Time   CRC-32   Name
4362076160 Defl:X 14800839 100% 05-01-2014 15:33 6d8d2ece test_4g.txt
Archive: test_4g_W.zip
Length   Method    Size Cmpr    Date    Time   CRC-32   Name
4362076160 Defl:X 14800839 100% 05-01-2014 15:33 6d8d2ece test_4g.txt
(In these reports, "Length" is the uncompressed size; "Size" is the
compressed size.)
   Incorrect info, from (Windows 7) Windows Explorer:
Archive        Name          Compressed size   Size
test_4g.zip    test_4g.txt         14,454 KB   562,951,376,907,238 KB
test_4g_V.zip test_4g.txt         14,454 KB   8,796,110,221,518 KB
test_4g_W.zip test_4g.txt         14,454 KB   1,464,940,363,777 KB
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extract the member file, for lack of (petabytes of) free disk space.
   The archive test_4g.zip has the following Extra Blocks: universal
time (type = 0x5455) and 64-bit sizes (type = 0x0001). test_4g_V.zip
has: PWWARE VMS (type = 0x000c) and 64-bit sizes (type = 0x0001).
test_4g_W.zip has: NT security descriptor (type = 0x4453), universal
time (type = 0x5455), and 64-bit sizes (type = 0x0001). Obviously,
Info-ZIP UnZip has no trouble correctly finding the 64-bit size info in
these archives, but Windows Explorer is clearly confused. (Note that
"1,464,940,363,777 KB" translates to 0x0005545500000400 (bytes), and
"0x00055455" looks exactly like the size, "0x0005" and the type code
"0x5455" for a "UT" universal time Extra Block, which was present in
that archive. This is consistent with the hypothesis that the wrong
data in the Extra Field are being interpreted as the 64-bit size data.)
   Without being able to see the source code involved here, it's hard to
know exactly what it's doing wrong, but it does appear that the .zip
reader used by Windows Explorer is using a very (too) simple-minded
method to extract 64-bit size data from the Extra Field, causing it to
get bad data from a properly formed archive.
   I suspect that the engineer involved will have little trouble finding
and fixing the code which parses an Extra Field to extract the 64-bit
sizes correctly, but if anyone has any questions, we'd be happy to help.
   For the Info-ZIP (http://info-zip.org/) team,
   Steven Schweda

> We can't get the source (info-zip) program for test.
   I don't know why you would need to, but yes, you can:
      http://www.info-zip.org/
      ftp://ftp.info-zip.org/pub/infozip/src/
You can also get pre-built executables for Windows:
      ftp://ftp.info-zip.org/pub/infozip/win32/unz600xn.exe
      ftp://ftp.info-zip.org/pub/infozip/win32/zip300xn.zip
> In addition, since other zip application runs correctly. Since it should
> be your software itself issue.
   You seem to misunderstand the situation. The facts are these:
   1. For your convenience, I've provided three test archives, each of
which includes a file larger than 4GiB. These archives are valid.
   2. Info-ZIP UnZip (version 6.00 or newer) can process these archives
correctly. This is consistent with the fact that these archives are
valid.
   3. Programs from other vendors can process these archives correctly.
I've supplied a screenshot showing one of them (7-Zip) doing so, as you
requested. This is consistent with the fact that these archives are
valid.
   4. Windows Explorer (on Windows 7) cannot process these archives
correctly, apparently because it misreads the (Zip64) file size data.
I've supplied a screenshot of Windows Explorer showing the bad file size
it gets, and the failure that occurs when one tries to use it to extract
the file from one of these archives, as you requested. This is
consistent with the fact that there's a bug in the .zip reader used by
Windows Explorer.
   Yes, "other zip application runs correctly." Info-ZIP UnZip runs
correctly. Only Windows Explorer does _not_ run correctly.

CD ROM/Blu-Ray player now missing in Windows Explorer for HP HDX18

I currently have a: HP HDX X18T-1100 CTO Premium Notebook PC, product number: FJ927AV
All of a sudden, I can no longer see the CD player in windows explorer. If I put a CD in nothing plays, no blu-ray, no DVD, no music CD. If I look at the device in device manager it says there is a problem with the driver. I tried uninstalling the driver and rebooting, but the same thing happens. I also tried numerous Microsoft troubleshooting tips to edit the registry entry and such but the registry entries it says to look for to delete do not exist. I can't find any drivers for my CD ROM on-line to try and re-download.
I had to uninstall Itunes the other day and re-install it. I see this effects Sony laptops with the exact same CD-ROM drive (optiarc BD-5500s) but I can't find a fix for my HP laptop. I am currently running Windows 8.1.

Hi Williamr2042,
Welcome to the HP forum!
When I checked the driver page for your computer, HP only list drivers up to Windows 7. Unfortunately when researching, I was unable to locate any drivers for the BD Rom BC-5500S ATA Device and Windows 8.1.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Unable to record Windows Explorer

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