Unable to redeem Disney Digitalcopy DVD movie codes

I have several Disney DVD movies I have recently purchased and only one allowed me to redeem into iTunes movie store. I have Tron Legacy 3D which did work but the others will not work. The Tron code is 12 digits but the others are only 11 digit codes, iTunes support says they must be 12 digit codes, this is not right, I have LEGAL copies of these movies and the original packaging and code sheets. This is why I greatly dislike DRM related content, it only creates frustration on the consumer and vastly diminishes the whole concept of ENTERTAINMENT!!! You are not entertained and satified by trudging through these rights issues by the time it MAY even work you are so angry you cannot enjoy or be entertained by the product you pay a high price for to begin with.
I want to redeem my content, I want it to work, I have paid allot for it and I would like to NOT go through **** to just ENJOY my movies.
All help is greatly appreciated, form Apple or anyone who can help!

Some Disney movies have a code that you redeem on the Disney website and you pick who you want the digital copy from (iTunes, Google Play, etc).
Try entering the code here if you still have it
http://www.digitalcopyplus.com

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HT201209 my account at itunes shows a credit of 50.00 but am unable to redeem as i entered the code and threw the card away it calls for code

I entered a 50.00 gift card in itunes page and it showed a credit balance of 50.00 but when I went to redeem it asked for code which I had already thrown away

Kathy, Try the suggestions in this document: iTunes Store: Invalid, inactive, or illegible codes

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Sony DVD Movies

I am unable to play any Sony DVD movies on my iMac. Is this anything to do with Sony's copy protection? or just an iMac issue. The movie in question was Hitch, I also tried another sony Movie same problem. DvD screen appears but it will not play the movie.
Thanks for any help.
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Hello and Welcome to Apple Discussions.
I've just tried a Sony disc that states "This DVD is copy-protected" and it plays fine on my iMac G4 with 10.4.10. Do you have an iMac G5 or an Intel iMac? Do other discs play okay?
Also try pressing the Space bar once DVD Player loads to start the disc playing.
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I followed all instructions for redeeming a coupon for movies. Inserted digital disc as instructed and manually entered redemption code. Nothing.

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Hey fattymoko,
Welcome to Apple Support Communities.
I imagine that would be frustrating, to not be a able to redeem an iTunes Digital Copy with the Digital Copy code and disc. Did the movie come with more than one disc or has the code been used already? Try taking a look at the article linked below, it provides tips that will resolve most issues redeeming an iTunes Digital Copies.
Redeeming an iTunes Digital Copy - Apple Support
Having trouble with iTunes Digital Copy?
If your Digital Copy DVD or Blu-ray is damaged, scratched, or missing its redemption code or Digital Copy disc, contact the appropriate studio for help:
20th Century Fox
Disney
Lions Gate
Paramount
Sony Pictures
Universal
Warner Bros.
If you're having trouble redeeming your Digital Copy code or downloading your iTunes Digital Copy, contact iTunes Store Support.
Learn more
iTunes Digital Copies aren't available in every country.
You must use a Digital Copy code in the iTunes Store country where the packaging says it will work. For example, you'll need a U.S. iTunes Store Apple ID to use a code from a U.S. DVD, and you'll need an Australian iTunes Store Apple ID to use a code from an Australian DVD.
Take care,
-Jason

I am unable to redeem my purchase of a Photoshop Elements 12 software license. After entering the redemption code and clicking on the Redeem button, nothing happens. No error message. Screen does not change.

I am unable to redeem my purchase of a Photoshop Elements 12 software license. After entering the redemption code and clicking on the Redeem button, nothing happens. No error message. Screen does not change.

try using a different browser, or contact support Contact Customer Care

Trying to redeem my digital copy of Star Trek, the movie, and iTunes tells me I've already redeemed it, or the redemption code is invalid. Any help woud be greatly appreciated

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You don't say which film you're struggling to download, I had problems with a-team and I ended up emailing the address on the leaflet, turns out they had a lot of problems with people's codes, they then gave me a new code to use! I have now managed to get the film downloaded?

Unable to redeem code error in configurator

When installing an app purchased through the VPP onto an iPad using configurator it came up completed with error and unable to redeem code. I downloaded the spreadsheet again and reinstalled the app but it's now saying I have no codes left even though it is not installed on any device.

Yeah, that's what I would try next... unsupervising and re-supervising. Note that if you have any existing data on your supervised iPad it will be wiped when you unsupervise it so back it up.
Just to confirm... In iTunes, did you authorize iTunes to download apps with the same Apple ID as the one you used in Apple Configurator? Below is the workflow that you should be following to make it all work. I wrote this a while ago for an older version of AC, but the process is pretty much the same... thought you could go through it to make sure you've completed each step properly.
If unsupervising and re-supervising doesn't work and if you've followed the correct workflow in the post below, my next step would be to call VPP for Education Support at 1-800-800-2775.
Hope this helps!
~Joe
---a post I did on a previous thread---
First, go into iTunes and authorize with an Apple ID (iTunes -> Store -> Authroize this computer). It doesn't have to be a VPP Apple ID…just an ordinary Apple ID used to associate with the app. Then download the app(s). They will go to ~/Music/iTunes/Mobile Applications. These apps will be linked to the Apple ID you authorized in iTunes. Next go into Apple Configurator and add the apps on the Prepare -> Apps screen. When you try to add the app in AC (clicking on the "+" at the bottom of the screen), you should be prompted to enter an Apple ID and password (see screenshot below).
It will say that "This Apple ID will be used to redeem VPP codes…" It is NOT the Apple ID used to purchase the VPP codes… The VPP codes can be redeemed by any Apple ID.
You must enter the same Apple ID and password that you used to download the app in iTunes, and you should be good to go.
Hope this helps!! Good luck everyone.
~Joe

HT4095 redeemed my movie code for Despicable Me and nothing happened???????????

itunes seems to be having trouble downloading movies purchased. I put the code in as normal but nothing happened... No download nothing

Hello Eastridge37,
It sounds like you have redeemed a movie code and nothing appeared to happen when you did so. Once redeemed, the movie should appear in your purchased history. Use this to verify it is there, and available for download:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
Download previous iTunes Store purchases to an authorized computer
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
To download an item, click its Download button .To download all available items, click Download All.
Thank you for using Apple Support Communities.
Cheers,
Sterling

HT1539 while transferring a digital copy to itunes disc was ejected and transfer was cancelled now i am unable to redeem code again. any ideas how to resolve ?

while transferring a digital copy to itunes disc was ejected and transfer was cancelled now i am unable to redeem code again. any ideas how to resolve ?

You welcome

I turn my loose change at a Coinstar machine and received a credit for ITunes instead of cash. But I'm unable to redeem it on itunes because it won't accept the redemption code

I turned my loose change at a Coinstar machine and received a credit for ITunes instead of cash. But I'm unable to redeem it on itunes because it won't accept the redemption code

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IDVD 08 audio/video sync drift toward end of DVD movie - fix/workaround?

Anyone know how I can fix this issue? It's driving me crazy.
I've just spent a few evenings in iMovie 08, editing together the video of my son's birth. All looked & amazingly good in iMovie. The "Large" .m4v file output by iMovie - Shared with the Media Browser - plays perfectly in Quicktime too.
However, after adding that shared movie to iDVD 08, and burning a DVD, I noticed that the audio sync drifts toward the end of the Movie when plated back. At the start of the DVD all seems well, but by the end of the ~1hr 20 minute movie the audio is unbearably out of sync with the video. Completely unwatchable.
After a little Googling I came across some reports that iDVD might not deal well with video that's been recorded with 12-bit audio. I've confirmed that my camcorder is (was!) set to 12-bit rather than 16-bit (the default, I'm sure). So if that's the problem I'm hosed... it's not like I can get a retake on that footage
Is there a reasonable workaround for this issue? I'm obviously unable to re-take the video (or the other 10 hours of DV video tape I've yet to use in an iMovie project). Ideally I'd like Apple to release a patch for this. Shouldn't it be possible for iDVD to account for audio that was originally recorded in 12-bit... even if it's just a checkbox you have to select to tip it off?
Then again, perhaps this is totally unrelated to the 12-bit issue, and this is just a run of the mill bug?
As I said... iMovie generates a MPEG4 video file of the Movie that looks/sounds perfect, so it seems this sync issue's being created somewhere in iDVD as it's rendering the audio/video to burn to the DVD...
Thanks in advance.

I've tried most of the options I can think of, and the audio sync drift issue continues on this ~1hr 12 minute iMovie/iDVD 08 project.
A couple of promising ideas tried used QT Pro, to export the audio track from the iMovie generated MPEG-4 file - as a WAV file, resampling to 48kHz and 16-bit... then Adding this back to the video track in the MPEG-4 file (having deleted the original audio track). In another test I also tried the Add to Selection and Scale option. Oddly enough I think the Add to Selection and Scale attempt generated more sync issues than before in the final DVD movie... so I stuck with the MPEG-4 file containing the video track and the added, resampled at 48kHz & 16 bit, WAV audio track.
This was saved as a self contained Movie file, producing a QT .mov file. I moved this .mov file into the iDVD projects directory structure so that it was avalable in iDVD's Media Browser. I then reworked the iDVD project to use this QT large.mov file, instead of the original iMovie large.m4v file.
As a reminder... the original large.m4v file has the following properties:
29.97 FPS H.264 Decoder, 960 x 540, Millions
AAC, Stereo (L R), 44.100 kHz
0:01:12:07.16 duration
The resampled and saved QT MOV file has the following properties:
29.97 FPS H.264 Decoder, 960 x 540, Millions
16-bit Integer (Little Endian), Stereo, 48.000 kHz
0:01:12:07.16 duration
BOTH versions of this Movie file play flawlessly within QT Pro... there's no audio sync drift evident toward the end of the movie unless I use iDVD 08 to burn either movie file to a Physical DVD (or DVD Disk Image). In both cases the resultant DVD Movie exhibits significant audio sync drift as the ~1hr 12 minute movie progresses. The sync goes out by ~ <= 1 second based on a rough visual assessment.
I've not yet tried to burn either the original iMovie produced MPEG-4 video file or my QT Pro tweaked audio track .MOV file version to a DVD on my PC...
... But I have used an application called Burn (referenced in this earlier/archived iDVD sync drift forum post: http://discussions.apple.com/thread.jspa?threadID=1332100 by user F Shippey - http://burn-osx.sourceforge.net/) to take the QT Pro tweaked .mov file version of the original MPEG-4 file and burn it to a DVD...
Results:
The Burn app burnt DVD plays with NO audio sync issues!... Even though it was generated from the same audio tweaked (48kHz/16-bit resampled) QT Pro .mov file.
However, whenever I burn a DVD using iDVD 08 the audio sync gradually drifts. It matters not whether I use the original iMovie 08 generated MPEG-4 movie file, or the QT Pro version of that file with the resampled audio track (the same one that works fine with Burn).
It sure looks to me like iDVD has a problem... Again, refer to http://discussions.apple.com/thread.jspa?threadID=1332100 for someone else who seems to have run into similar challenges.
Am I overlooking something?
Thanks in advance.

Can you put purchased DVD movies onto your ipod? also what about DVD moies that you have that are recorded, not bought? and if you can how do you do it?

Can you put purchased DVD movies that you have on your ipod? what about recorded DVD's that you have? and if you can, how? ex) i bought the DVD Tangeled for my daughter and wanted to put it on the ipod.. also she has a disney DVD movie Brother Bear, which was not bought at a store but it is recorded onto a DVD. can we put that on ipod?
and if so..... how????
Thanks in advance for your help.
NaeNae'

"Can you put purchased DVD movies that you have on your ipod? "
No. breaking the encryption in order to copy them illegal.
" what about recorded DVD's that you have? "
Add them to itunes.
http://support.apple.com/kb/HT1473

Have lots of DVD movies, can I add them to iTunes to watch on my apple TV?

I have lots of DVD movies, can I add them to my Itunes so I can play them on my apple TV? How do I do it?
Thx

Sorry, but if you're referring to commercial and hence copy-protected video DVDs, breaking the copy protection, which would be necessary to copy the videos from the DVD and convert them, is illegal in the US (and other countries) and hence Apple explicitly forbids such posts. We're therefore not allowed to discuss it here. Some DVDs and Blu-Ray movies come with a "digital copy" that allows you to download a copy of the movie from the iTunes Stores. You might see if any of the DVDs you have come with such a feature. Not all digital copies are redeemable in the iTunes Store, and some may have expired.
If these are home movies that you or someone has burned to DVD and hence are not copy-protected, Handbrake (freeware) is one of the more popular converters. Once converted, you just drag the movie into the iTunes window on your computer.
Regards.

Unable to Redeem purchased product

I am unable to redeem a pre-paid card for Elements 12 and Premiere 12 package.
I enter the card redemption code but nothing happens when I click on Redeem button.
I have latest version of Flash on XP.
Tried multiple times.
I should make clear that there are no error messages, Redeem button changes colour when mouse over, etc but no operation. Also tried on another XP machine - same result.
Any suggestions before I take the card back for a refund?::-(
Thanks.

Elements 12 seems to only be available as a download and you buy a card which has the Redemption code number on the reverse. The packaging with the card does contain instructions as to how to redeem - eg visit adobe.com/go/getserial and enter the redemption code, etc.
In my case, the problem is that the 'getserial' web page does not work - entering the redemption code correctly and clicking on the "Redeem" button does absolutely nothing. Looking through the support pages indicated that Flash might be the problem so I updated to the latest Flash version but this had no effect. I have IE8 and XP svce pack 3.
The card does have enough information on how to redeem, but points you to a non- functioning web page.
Hope this helps.

Unable to redeem Disney Digitalcopy DVD movie codes

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