Unable to redeem Mountain Lion OS X

Recently purchased a Mac Desktop. The previous owners hadn't erased the disk so I did that from disk utilities. Then tried to re-load OS but states my apple ID hasn't purchased Mountain Lion OS X. Signed into apple store from another device and purchased it. Now I have confirmation and codes ready to redeem. However I cannot access the Mac App Store as I don't have the OS installed on the Mac. Tried from my iPhone but it has to be rom the Mac. How can I redeem\install the OS without being able to redeem it?

OK. You have an Early 2009 iMac model. So, you will need either the original Leopard installer disc that came with the computer when it was new or a retail Snow Leopard DVD to get started.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Now at this point you can redeem your Mountain Lion download or you can freely download the latest version of OS X, Mavericks.

Similar Messages

Unable to redeem Mountain Lion code on Bahrain Appstore.

Got the redeem code. But appstore says its not possible. Whats the fix?

Ah well, I was just being specific that I tried to get to it from Bahrain.
Anyway, I got it from US, online (shipped), while I was there on a holiday.
I don't really think it'll be because Apple does not want its products used in Bahrain; that would be a very weird. Besides, pretty much all the neighboring countries are on the list.
Thanks for your help anyway =)

How to use content code to redeem mountain lion

when i had enter content code in redeem option its showing i have to make a payment method. tell me how to use content code to redeem mountain lion osx

Correction- you have to put the content code into the PDF file Apple sent you as the password to open the PDF then the redemption code is shown.

Unable to install Mountain Lion because HD is "being used for backups"?

I have been unable to install mountain lion because it is saying that my hard drive is being used for time machine backups. That makes no sense, because I use an external hard drive to backup my computer. I'm not sure why this is happening.

Do you, for some reason, have an item named "Backups.backupdb" on your hard drive? If so, you need to get rid of that in order to install.

I am unable to install Mountain Lion

I am unable to install Mountain Lion on my IMac which is running OS X 10.6.8. During the beginning of the installation process, after accepting the legal page, the installer said the HD I have chosen for the intallation (Machintosh HD) is used for Time Machine backups but I use another HD for them. Any help?

tntndr wrote:
I am unable to install Mountain Lion on my IMac which is running OS X 10.6.8. During the beginning of the installation process, after accepting the legal page, the installer said the HD I have chosen for the intallation (Machintosh HD) is used for Time Machine backups but I use another HD for them. Any help?
Your target installation drive most likely has a Time Machine folder or Time Machine boot picker file still on it that are blocking the installation. These will need to be gone before the installation process will proceed.
Look for these on the root of the target installation disk:
/Backups.backupdb
/tmbootpicker.efi
and maybe:
/.apdisk
Message was edited by: VikingOSX

Code to redeem mountain lion

I recently purchased a mac book pro and received a code to redeem mountain lion. However the app store says that my code is incorrect. What should I do?

Correction- you have to put the content code into the PDF file Apple sent you as the password to open the PDF then the redemption code is shown.

HT4854 Unable to download Mountain Lion because it takes too long....

So far am unable to download Mountain Lion because it's taking so long that my computer goes to sleep then it stops downloading and I have to start all over. Says it takes 9 hours to download. This makes it almost impossible to get the product downloaded. I'm very frustrated and would like to either be able to get it done or get my money back.
Any suggestions? Thanks.

You need to go to Energy Preferences and set computer to
never sleep until you finish your download. Then you can
re-enable it.
BTW, since it takes that much time to download, when the
download completes and the install dialog comes up, cancel
the install and save the installer app to a safe place (USP memory
stick, external drive, etc.) so you don't need to download again
in the future.
After you have save it, then you can run the installer by just
double clicking the app in Applications.

Redeem mountain lion software

I have a MacBook Pro and a MacBook Air. The Air lost its operating system somehow and would not boot. I created a thumbdrive to boot it. I purchased Mountain Lion. Apple delivered a redemption code for the software. I entered the code (on the Pro, since the Air can not get to the Mac App Store). It said it was downloading, but after a long long time I saw no evidence of that, so I went to the Mac App Store to see what's up. It shows the purchase on the list, but it won't download. If I click "download" it just sits there and then reverts to the unclicked button state. If I click on the name of the software it says "Not available in the US Store." *** is this BS???? So far, Apple is worse than MS ever dreamed of being in every respect in this experience. Does anyone from Appke monitor these forums? If so, please dear God let me know how to get the software I paid for in good faith. My email is [email protected] if that helps. Yes, I have an Apple ID and all that crap, which I will verify if you contact me. Thank you.

Hi,
Just had the same problem and was totally confused by the entire situation. No expert advice to offer and I am hopelessly confused with the new "App Store" situation - I can't even get that working on my laptop even though the App is there. I only want to load Mountain Lion into my desktop Mac Pro and things are working on that computer. After jumping through multiple hoops managed to get to the redeem point on the desktop computer. I have been using Snow Leopard and am only upgrading to Mountain Lion because I need to go to 10.8 for some other software I want to install.
I clicked on that **** thing multiple times before I finally noticed a little tiny slider had appeared on my dock which begins filling up with blue. It takes a long while but when it is finished a little button with a Mountain Lion photo will appear in the dock and that allows you to install. Don't know if your experience will be the same and if this will be of any help but since no one has responded I thought I'd try. Yes, I had the "Not available in the US Store" thing too...oh, probably a waste of time contacting support because they gave me some canned information which applied to an iPad. Despite several emails back and forth I finally figured out the guy wasn't really reading the questions I was asking because his responses didn't apply. Duh.

I'm unable to reinstall Mountain Lion OS X on my Macbook. What should I do?

I was given a MacBook Pro from a friend, but it was still left with everything on it. I started to restore it to factory settings so it would be wiped clean and I could use it as a new computer. Once I was about to reinstall Mountain Lion OS X, it notified me that I was unable to because "this Apple ID was not used to purchase Mountain Lion OS X." Im afraid that if I purchase it, it won't work because its linked to my friends Apple ID, and I'd be wasting $20. What should I do?

sabrinapascual,
did you friend also give you two grey installation DVDs with the MacBook Pro? If not, you can purchase a replacement pair from Apple or iFixit. One of them has a bootable version of Mac OS X for your MacBook Pro, and the other one has its Apple Hardware Test and its iLife apps.

Unable to install Mountain lion after defense grade erase

Hello All,
I just sold my 13-inc macbook pro on eBay. As I am paranoid about my privacy, I decided to do a "defense-grade" erase. It took 10 hours after doing a 7 pass process. However, I am unable to install anything on it (Mountain Lion, Lion, Ubuntu). When I try to install Mac OSX I get the error, "Error installing OS X, try reinstalling". Huh??
Please let me know what I should do. Can I not install anymore? Should I get a new one?
Thanks,
Singlebinary
Message was edited by: singlebinary

Here's what I did:
Plugged in my USB drive and started the computer with the option key pressed. I get one choice "Install OS X" which is from my USB drive. After I got an error message, I can cancelled it and under tools selected "Disk Utility". I then selected one partition and the default P table of GUID. So, this has already been done to the drive.
There is no option to select "Reinstall Mac OS X". All I have is the following:
OS X Installer, File, Edit, Utilities, Window.
Under Utilities, I have Disk Utility, Terminal, Network, Restore from Time Machine. I do not have a time machine backup so that does not work either.
Looking at the Installer Log errors, I find the following lines:
OS X Installer application started
1 display(s) found.
@(#) PROGRAM: Install PROJECT:Install-729
@(#) PROGRAM: OS X Installer PROJECT:OSInstaller-419
Harware: MacbookPro8,1 @ 2.40 GHz (x4), 8192 MB RAM
Running OS Build: Mac OS X 10.8
Failed to locate volume with UUID AA4A097D-B85A-37FF-A0A6-8EB66DAEC942
Couldn't find OS X (server) install data.
2013-03-31 07:24:05.685 OS X Installer[317:707] *** WARNING: -- [NSImage CompositeToPoint:fromRect:operation:] is deprecated in MACOSX 10.8 and later. Please use - [NSImage drawAtPoint:fromRect:operation:fraction:] instead
Thanks,
Singlebinary

HT1349 Redeem Mountain Lion App Store update code

I sent my Mountain Lion App Store update code to the wrong e-mail address and can't recover it, but registered the serial number to my newly purchased MacBook Pro. Can I have my code resent to an e-mail I actually use to redeem it and download the new OS?

http://support.apple.com/kb/DL1581 and supplemental http://support.apple.com/kb/DL1600

Unable to reinstall Mountain Lion from recovery partition

Hi there,
   I have formatted my main HDD partition and then boot from recovery partition. I have a MacBook Pro 2011 series. I have reinstalled my Mountain Lion following on screen instructions. But when It's says is OK and 100% installed and begin restart the system, it is unable to boot and automatically boot from recovery partition again.
   Can anybody help me? What I have to do?
   Thanks in advance.
   vzuritae.

Why did you start this process in the first place? Was there something wrong with the original install of Mt Lion? Like your system wouldn't startup anymore?
I suspect it is a hardware problem and may be the drive is failing.
Is your Mac a Early or Late 2011 model. Did it come with Lion Pre-installed?
If it came with Lion Preinstalled then you can use the Online Internet Recovery system to first reinstall Lion. At startup hold down the Command+Option/Alt+r keys until you see a spinning globe in the center of the screen. From that screen select Disk Utility and Re-Partition the drive as One partition. Then close DU and select Reinstall Mac OS X. If after the install of Lion is downloaded and finishes the install your system still refuses to boot up properly then you have a hardware problem and only Apple can fix a hardware problem.

Unable to install Mountain Lion

October 2011 MacBook Pro running 10.7.4; 4 GB RAM
Events
MacBook Pro running Lion.
Up to date (all software).
Also has Windows installed on Bootcamp.
Repaired permissions. Then download MLion.
Installed.
On restart, does not recognise internal hard drive (circle with diagonal line across it).
Restart using external emergency disk.
All fine. Ran disk utility again-verified disk, repaired permissions. Same problem on restart.
Restart with external drive again. Ran Disk Warrior 4.3. All fine.
But same problem on restart.
Restart using the inbuilt Lion emergency drive; redownload MLion etc. Same problem.
The restart with ext drive again. Download another copy of MLion in case 1st is corrupt. Burn onto DVD.
Reinstall this copy of MLion.
Same problem.
BUt can boot into Windows using bootcamp.
The tried to see if I could reinstall LION but it won’t let me unless I want to wipe the drive… and thus delete all the programmes like Office, Iwork etc installed (there is no important data on the MAC partition, just the Windows part).
APPLE HARDWARE TEST
Cannot run it. Will not boot into it if I press D before startup and my Mac did not come with any DVD for installation. I was also unable to run a internet based hardware test. Nonetheless for reasons above, I find it hard to see how it is a hardware problem.
Interpretation.
I cannot see that this is a problem with the actual hardware; Bootcamp works fine as does MPro with ext hard drive.
Seems to be that Mountain Lion, for whatever reason, has stuffed up the software/drive in some other way ? how.
This is the Macbook I use for lectures, so I while I have Lion copy on emergency drive with utilities, I do NOT have Time Machine backup to be able to restore machine to previous state (there are online instructions for this).
Having spent so much time on it, I am dropping it back to the Mac shop for repair but the explanation remains unclear.

It's possible it's reporting accurately and did download. If you open your "Applications" folder, look for an App named "Install OS X Mountain Lion.app" under the "I"'s section alphabetically, and if its there click on it to open it and start the installation of Mountain Lion. Many other people also have reported this problem, if that's what yours is, and have had to solve it this way.
Hope this helps

Unable to install Mountain Lion because of Time Machine

I tried to install OS X Mountain Lion.
After I accepted the conditions, I have to choose the disk to install on.
But I'm unable to choose Macintosh HD because Time Machine uses it to save back-ups.
How do I unable Time Machine, and how do I delete the back ups, it takes half of my memory...

Do you, for some reason, have an item named "Backups.backupdb" on your hard drive? If so, you need to get rid of that in order to install.

Unable to download Mountain Lion after purchase in App store.

After purchasing Mountain Lion in App store, I have been unable to successfully download a copy.
It was not interrupted, it just stops.
Every attempt (including the first) fails at 142 MB, with the meaningless "unable to download" error. In the console log I find this:
7/31/13 2:32:56.894 PM storeagent: ISStoreURLOperation: Expected bytes (4437341116) did not match actual (142374555)! Setting error. (See 9215068)
indicating the error. The file was expected to be 4.4 GB (yes), but does not match actual 142 MB...?
I have found references to this error, but no real fix. I have tried every "fix" suggested; Safe boot, guest user login, deleting temp files, hidden files, app store files, debug mode in app store, repairing permissions, changing ethernet ports, changing DNS (loved that one), and others.
I finally erased the hard drive with zeroes, re-installed 10.7, software updated to 10.7.5 and immediately attempted download - it still fails.
I also have no virus software or little snitch, or anything else that would prevent downloads. I have been able to download free and purchased software from the app store (xcode, pages, ibooks author) - that are more than 142MB.
So this is not an ISP, modem, or some other thing preventing me from downloading using the app store. It is a problem *only* with downloading Mountain Lion.
This seems like an Apple problem. Anybody have a real fix?

Are you quite sure? Check your model identifier. If you have the first model released, then it cannot run anything past Lion. Be sure you meet ALL the requirements.
Upgrading to Mavericks
You can upgrade to Mavericks from Lion or directly from Snow Leopard. Mavericks can be downloaded from the Mac App Store for FREE.
Upgrading to Mavericks
To upgrade to Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Download Mavericks from the App Store. Sign in using your Apple ID. Mavericks is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
    OS X Mavericks- System Requirements
    Macs that can be upgraded to OS X Mavericks
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.

Unable to redeem Mountain Lion OS X

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