Unable to redeem prepaid cards

I'm trying to redeem two prepaid cards--one for Photostop and one for Illustrator. I keep getting the message "The code you entered is invalid. Please try again." Just now it has changed to "We're sorry, something seems to be wrong on our end. Please try again later.". I've been trying for two days. I waited two hours to chat with support only to have the chat window stop updating when I got down to #4 in line.

Hi Josh908
If you're still having issues please send me a private message with the redemption codes and the Adobe ID you are signing in with.
Thanks
Bev

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HT204088 Unable to redeem my card or acces my account.

Unable to redeem card or access my iTunes account... Just downloaded the newest version of iTunes and now I cannot do these things...

What happens when you try?

I am unable to redeem iTunes cards from my iPhone 5 or my PC using my account. I am able to use mmy PC to access and purchase from other's accounts. I get a temporary unavilable to redeem message or an iTunes unknown 5002 error.

My iPhone 5 and my PC (Windows 7) will not allow me to redeem cards or make purchases. I get an unknown iTunes error 5002 on the PC and when using the iPhone it goes blank after a code is entered and does not return. It recovers when the home button is pressed. The software is up to date and this has been tried by USB and Wi-Fi from different netwroks. This matter has persisted for more than five days without a resolution from Apple support. The same PC allows purchases from iTunes from other accounts belonging to others who use the same PC with their IOS devices (iPhone 5, iPod Touch, iPod Shuffle).

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Unable to redeem gift card. Error message that code is not recognized

I
Need some help

To diagnose problems with Thunderbird, try the following:
*Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
*Restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]
; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Note that Norton's is notorious for not being "off" when their interface says they are. Safe mode with networking guarantees that.

Redeem itunes card due to session timed out?

unable to redeem itunes card due to session timed out?

I had the same, frustrating problem, then happened onto a process that worked for me. I wrote it up in the following post: https://discussions.apple.com/thread/3541003
Hope that works for you, too.

Can't redeem iTunes cards. Message says connection failed.

I just purchased an iPad 2 and am unable to redeem iTunes cards today as of 8:30AM (PST). Could the millions of cards being pushed through have flooded the iTunes store, etc. Anyone?
jh
Merry

Hey Tag2006,
Thanks for the question. Are you experiencing this issue on a Windows computer? If so, the steps in this resource may help:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M.

My iTunes card won't redeem and when I try to it comes up with this "The gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes Store costumer support for assistance" can anyone help me?

My iTunes card won't redeem and when I try to it comes up with this "The gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes Store costumer support for assistance" can anyone help me?

Is the store that you bought the card from nearby so that you can try going back and asking if they can activate the card properly ? If it's not, or if they can't/won't activate, then you will need to do as the message says and contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes (you will probably need to give them images of the front and back of the card, and possibly its receipt)

I bought a redeem card and it wont work is says that the gift certificate or prepaid card you entered has not been properly activated

I bought a redeem card and it wont work is says that the gift certificate or prepaid card you entered has not been properly activated

You will need to contact the iTunes Store.

I am attempting to change my country from US to Canada and I keep getting that the newtork is refused and I am unable to redeem Canadian gift cards. Please help?

I am attempting to change the country fro US to Canada and I keep getting that the network is refused??? hence unable to redeem Canadian gift cards. Please help.

Is your iTunes account address, and other payment method(s) ((if applicable) associated with Canada? They have to be to use that Store.

I have US$8 cents left in my account. I have moved to Canada and brought a $50 Canadian prepaid card. I am not able to redeem my C$50 until I use up the US$cents. However I could not find anything on app store cost 8cents.anyway I can get rid the8cent

I have US$8 cents left in my account. I have moved to Canada and brought a $50 Canadian prepaid card. I am not able to redeem my C$50 until I use up the US$cents. However I could not find anything on app store cost 8cents.anyway I can get rid the 8 cent so that I can top up the $50 canadian prepaid credit

Click here and request assistance.
(65561)

I am trying to redeem my iTunes account with a gift card and it keeps coming up with "the Gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes customer support for assistance" what does this mean?

I am trying to redeem my iTunes account with a gift card and it keeps coming up with "the Gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes customer support for assistance" what does this mean?

It all comes down to contact iTunes customer support for assistance.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

HT201195 I bought an itunes gift card . But when im redeem it says " the gift certificate or prepaid card code you entered hasnt been properly activated.. Please contact apple. Com " plss help me..

I bought an itunes gift card . But when im redeem it says " the gift certificate or prepaid card code you entered hasnt been properly activated.. Please contact apple. Com " plss help me..

You can contact iTunes Support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes (you will probably need to give them images of the front and back of the card, and possibly its receipt)

Redeemed the iTunes gift card it gave an error: The gift certificate or prepaid card code you entered has not been properly activated.

Redeemed the iTunes gift card it gave an error: The gift certificate or prepaid card code you entered has not been properly activated.

do you have the receipt from where you bought it? If so take it back and see what they will do for you.

I am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support.

i am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support. Can i know what should i do to retrieve my security question's answer?

http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

Unable to redeem iTunes gift card credit...

Unable to redeem credit frm iTunes gift card ...
MSG is say credit must be redeemed as an Australian Storefront???

Hi MTHEARTS,
Giftcards can only be redeemed in the Store where they were purchased.
Sorry,
GB

Unable to redeem prepaid cards

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