Unable to Redeem purchased product

I am unable to redeem a pre-paid card for Elements 12 and Premiere 12 package.
I enter the card redemption code but nothing happens when I click on Redeem button.
I have latest version of Flash on XP.
Tried multiple times.
I should make clear that there are no error messages, Redeem button changes colour when mouse over, etc but no operation. Also tried on another XP machine - same result.
Any suggestions before I take the card back for a refund?::-(
Thanks.

Elements 12 seems to only be available as a download and you buy a card which has the Redemption code number on the reverse. The packaging with the card does contain instructions as to how to redeem - eg visit adobe.com/go/getserial and enter the redemption code, etc.
In my case, the problem is that the 'getserial' web page does not work - entering the redemption code correctly and clicking on the "Redeem" button does absolutely nothing. Looking through the support pages indicated that Flash might be the problem so I updated to the latest Flash version but this had no effect. I have IE8 and XP svce pack 3.
The card does have enough information on how to redeem, but points you to a non- functioning web page.
Hope this helps.

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