Unable to redownload purchased history

Hey there,
Whenever I try to redownload my purchased history from either the webpage, or my phone. the page redirects me to a payment site. or when using the phone it tells me "Service unavailable".
I just jumped onto a Lumia 920, and I would really like to get my purchased music on there. Is there any way you guys can help me?

Hey there.
I tried the nokia music player, music.ovi.com using IE and Firefox and the built in Nokia Music App on my Lumia 920, none of them allow me to redownload the music. Nokia Support told me I was out of "download credits" which sounds a bit off to me.
I purchased the music apart, not using a service like Unlimited.
As soon as I look at my downloaded history on the page, All albumdownloads (except one) are greyed out, as if the album is unavailabe.
The other one (the Dark Knight Rises Soundtrack) just freezes when I try to download it.
When I try to repurchase the albums, I just get to a payment page, not mentioning that I already bought the album.
I already reset my previous phone, so I am unable to copy it from there unfortunately.

Similar Messages

HT204088 unable to view purchase history via ipad

unable to view purchase history via iPad. error: unable to connect to iTunes Store.

Brian, this is only a user forum. For billing issues, you need to contact iTunes Support:
http://www.apple.com/support/itunes/contact/

Unable to download purchase history

unable to download purchase history

If I understand you, you either want to re-download your Books or can't find them in the 'Purchased' section of iTunes.
To re-download your books connect your iPhone/iPad to iTunes via USB cable and open iTunes. click 'PURCHASED' from the 'QUICKLINKS' section on the far right hand side of your iTunes screen, select BOOKS from the menu bar and then select the book/s to download from the list and click DOWNLOAD.
If you can't see the books listed on this page then check you have 'ALL' selected from the ALL | NOT ON THIS COMPUTER options which are located on the top right hand side of the page.
Hope that helps.

Unable to view purchased history in Mac App Store

I am unable to view my purchased history in the mac app store.
I just purchased a new macbook air and went to the app store in the hopes of downloading the apps I purchased onto this new this new device. I am unable to view them on this device although I have been able to view them on my macbook pro.
Is there a way to restore the list of apps onto this new device?
I have gone to the individual apps and re-bought them. Once I try to buy I get a message informing me that I have already purchased this app in the past and it starts to download. But it still does not appear in the purchased list once the download is complete.
Moreover, I have purchased adobe elements 9 and I am unable to re-buy it since adobe has released elements 10.
Please help.
MJ

Launch iTunes on the MBAir.
From the menu bar click Store > Authorize This Computer
Now back to the menu bar again click Store > Sign Out
Now follow the instructions here > Downloading past purchases from the App Store, iBookstore, and iTunes Store
Make sure you are using the same Apple ID and password that you used on the MBPro.

Unable to View Purchase History

I wanted to view my past purchases so I went to the iTunes stores. Clicked on the view account button and put in my password. I see all of my account information, but there is not a button (like it says in the instructions to view purchase history) that says "View Purchase History." Can I view this information elsewhere or is the button simply missing?

The button has been temporarily removed from the Store. No reason given, but possibly due to the holiday rush. Try again in a few days. If you have a pressing matter, contact Customer Service directly.

I'm unable to redownload my purchased music

I'm unable to redownload my purchased music. Purchased music in the store shows downloaded not the cloud and it's not on my machine. I accidentally trashed it and emptied the trash. I use OSX Lion

If you deleted the files from the Finder, and not from in iTunes then you need to also delete the tracks from iTunes. After doing so the tracks in the purchase history will be downloadable.

HT201364 I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"

I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"
I nee an easy way to resolve this with Apple.

why is it this problematic to resolve?! obviously there's a valid installer image for our macs, why can we not have access to it to use on our laptops?
I do not understand, nor accept the explanation given before - about it being a newer model... it doesn't make sense... how does that translate to "no download available".
also, if it was a valid point - we would have had that download with the release of 10.9.1 - which we don't.

Previous Purchase in Library as an 'error' file, unable to redownload.

I have several television shows that I have purchased. They are in my Library as icons. When I click on them to try and play, the error message comes up that "cannot find the original file'. When I look at the items as a list, there is an exclamation mark in front of the titles of the shows that this happens to.
When I go to My Account and look up my Purchase History, I can find them all, including Order number and Invoice Number.
When I go to my Purchased History (at the bottom of the main iTunes page), some are in the List but are marked as "downloaded", and some just don't show up in the List at all.
When I go to the items in the iTunes store, it is asking me to repurchase (instead of download). I haven't tried it yet, do not feel like paying for something a second time.
Apple "support" gave me a link or asked me to call the support line (for a fee).
For the first time, I am regretting using Apple products.

Something vaguely similar happened to me. I was asked for my password when syncing my iphone and then an album i bought from iTunes in 2008 was for some reason re-downloaded. I didnt think too much of it at the time as random songs are occasionally redownloaded when syncing and their play counts reset, though I'm not usually asked for my password. However the album would not then sync with my very old ipad, the new song files appeared to be corrupted. Great I thought, but I'll redownload from my purchased items. But no sign of the album there although other purchases from that time are in the history. Two videos from the album also would not sync with either phone or pad and then the entire album would not sync with either device. (as you can imagine I tried syncing with both, several times)
After a lot of guddling about burning a cd from another laptop and reimporting, as plain old AACs, finally it occurred to me to restore the album from Time Machine, and all seems ok now, but no thanks to iTunes or its store... what is going on?

I've purchased an app. I can find it in my "purchase history". But I can't find it in "purchased". Now I can't redownload it again cause it seems just like I haven't bought it.

I've purchased an app. I can find it in my "purchase history". But I can't find it in "purchased". Now I can't redownload it again cause it seems just like I haven't bought it.
Somebody help me please.

Was it purchased by that account, and is it still available in the store ? If it's been withdrawn from the store then you won't be able to re-download it

Unable to view iTunes Store purchase history

Hi All,
I'm unable to view my iTunes Store purchase history. When I try to do so from within iTunes itself I am taken to a seemingly blank store page, which seems to have no content according to VOiceOver, Apple's built-in screen reader. I've previously done this without a problem, so am rather annoyed.
Is there any alternate way of requesting a refund? Could I call and do so?
THanks!

You can use the 'report a problem' page to contact iTunes Support (generally unless there is a problem with an item e.g. app doesn't work as described, film doesn't play etc. then purchases are considered final) : http://reportaproblem.apple.com

I recently purchased a song on itunes that did not download properly. I tried going to the Purchase History section to redownload the song, but there was no button on the screen that would redownload the song. Please help...

I just purchased a song on itunes that did not download properly. I tried going to the Purchase History section to redownload the song, but there was no button on the screen that would redownload the song. right-clicking it does nothing. I tried going into my account to redownload it to no avail. I am unsure of a support phone number. Please help...

Download past purchases - Support - Apple

Unable to redownload Fireworks CS4

I am registered for Fireworks CS4 which is listed in my products, but it is not listed in my order history although it was purchase from the store, so I am unable to redownload it.

You can download the trial version of the software using the link below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.
CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

HT201272 I am trying to redownload purchased music after a hard drive dilemma. When I click purchased I get an error message. Any insight?

I am trying to redownload purchased music after a hard drive dilemma. When I click on the 'purchased' category in the iTunes store I get an error message. Any insight?

Does it include "unable to download "ITEM" at this time. Please try again"? I think there is an issue with redownloading your purchases using the "purchased list" option. I suggest you contact the support team for a history regrant (your purchases will be reposted to your account", which i think is a one time exception and would only include the items which are still available in the store.

Unable to load purchases to iPod

Unable to load purchases to iPod. I have 4 movies purchased. In iTunes, the movies are there. each movie has a small blue dot to the left of the check box, what is that?
I have iTunes to sync manually to the iPod, but still the movies will not load tot he iPod. Even when I apply setting, nothing transfers.
Since I had a hard time finding this, can someone (anyone) please e-mail me at: [email protected]
PLEASE HELP

Do you get an error message when trying to add the movies to your ipod?
You might try de-authorizing and reauthorizing your computer.
Then sync your ipod again.
Something else to try is to rebuild your itunes library.
This article might help.
http://docs.info.apple.com/article.html?artnum=93313
If the purchased videos still will not transfer to your ipod you can go into your itunes store account and view your purchase history. here you can report a problem with the videos purchased.

Hard drive crashed and has been fixed/replaced, now I have new ipod, log in on itunes, and my library of songs is gone, although I can still see them in my purchase history. How can I get those songs back!?

My computer has crashed several times since I bought my first ipod in 2005. Recently, it crashed so badly that my fella who fixed it just wiped everything off it and reinstalled things. I have a new ipod now and just got my computer back. I log in to itunes, register my ipod, and, its bad enough that everytime my computer crashes and is fixed that itunes thinks I am connecting yet another computer to my account (it believes I have four computers/devices but I have only ever had one ipod and one computer simultaneously),. but on top of that, all my songs listed in my purchase history are not in my library. Hundreds of songs.
How can I download them again? I was told in the Apple Store to deauthorize the computer and reauthorize it and it should begin downloading my previous purchases into my library. I tried that, but to no avail.
Help anyone?

It is the users responsibility to maintain a backup of their files.
If you have failed to keep a backup, that is not good.
If the content is on your iDevice and it was purchased via iTunes, connect the device (DO NOT SYNC) then select File > Transfer Purchases.
If the content is on the device but was not purchased via iTunes, you're out of luck mostly. Do a google search, you can find utilities that will allow you to extract the content.
If you are in the US and running iTunes 10.3 or later, there is an option to redownload previously purchased iTunes content. To do this, in iTunes select Purchased, then at the bottom select Download Previously Purchased. There are options for Music, Apps, and iBooks. Select the "Not in My Library" option and download what you want.

Unable to redownload purchased history

Similar Messages

Maybe you are looking for