Unable to refresh a report in P21 Activant

We recently upgraded our Activant P21 (Prophet 21) software which includes Crystal Reports. Standard P21 canned reports in their software can be viewed, exported and printed. The P21 software includes a feature to create and link custom reports. We create the custom reports with Crystal Reports 2008 and set up the external report links. We can open, view, print and export the custom reports but when we refresh the report with or without an input parameters, we are prompted for a "Database Login" password. When we enter our password, an error message titled "Crystal Report Windows Forms Viewer" states "Logon Failed. Please try again". We have contacted Activant about this issue and they do not find any errors in the set up. They have told us there is probably an issue with Crystal Reports and asked us to contact your company. We have also contacted a friendly competitor who uses the same Activant P21 software and create custom reports with Crystal Reports 2008 which include user input parameters. Their custom reports work without a glitch. What would prevent us from refreshing a custom Crystal report?

Hi Don,
Activant P21 is insisting our issue is a Crystal problem. We are unable to refresh the reports inside their software. We have tried every user id and password we know and it still will not refresh our CR report.
When we use CR2008 to refresh a report, a window opens titled "OLE DB (ADO)" and asks to choose a data source "ODBC Data Source....Choose a data source from the list" We select our ODBC DSN: P21 Live and click next. Another window opens titled "OLD DB (ADO) asking for a password "Connection Information...Provide necessary information to log on to the chosen data source." At this point it does not matter what "User ID" or "Password" we use, the report will refresh. We have used the Adminstrator with a password, we used my user name and password and we used the administrator without a password and in all three instances, the report refreshed with the correct data.
I don't see how this is a Crystal problem unless there is something I am missing. Any help you can provide will be deeply appreciated.
Bob

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05/18/10 14:53:17.071 INFO: [ProcessWrapper] [STDOUT] 2010-05-18 14:53:17,070 [Logger@9226875 3.5.3/465p2] INFO Coherence - 2010-05-18 14:53:17.069/14736.302 Oracle Coherence GE 3.5.3/465p2 <Info> (thread=PacketListenerN, member=46): Scheduled senior member heartbeat is overdue; rejoining multicast group.
05/18/10 14:53:21.598 INFO: [ProcessWrapper] [STDOUT] 2010-05-18 14:53:21,598 [latest-cache-serviceWorker:72] DEBUG EventsPublisherImpl - Published message : ObjectMessage={ Header={ JMSMessageID={ID:LON_DEV_ODCache_7026.104C4BEBFD63A9A32:63038} JMSDestination={Topic[odcache.dev.topic.odcdev.persistence]} JMSReplyTo={null} JMSDeliveryMode={PERSISTENT} JMSRedelivered={false} JMSCorrelationID={null} JMSType={null} JMSTimestamp={Tue May 18 14:53:21 BST 2010} JMSExpiration={0} JMSPriority={4} } Properties={ partitionId={Integer:6803} } Object={PersistenceEventImpl for cache: LatestRefLedgerBook} } ; event : PersistenceEventImpl for cache: LatestRefLedgerBook
05/18/10 14:53:23.762 INFO: [ProcessWrapper] [STDOUT] 2010-05-18 14:53:23,762 [latest-cache-serviceWorker:35] DEBUG EventsPublisherImpl - Published message : ObjectMessage={ Header={ JMSMessageID={ID:LON_DEV_ODCache_7026.104C4BEBFD63A9A32:63039} JMSDestination={Topic[odcache.dev.topic.odcdev.persistence]} JMSReplyTo={null} JMSDeliveryMode={PERSISTENT} JMSRedelivered={false} JMSCorrelationID={null} JMSType={null} JMSTimestamp={Tue May 18 14:53:23 BST 2010} JMSExpiration={0} JMSPriority={4} } Properties={ partitionId={Integer:1015} } Object={PersistenceEventImpl for cache: LatestRefLedgerBook} } ; event : PersistenceEventImpl for cache: LatestRefLedgerBook
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT] 2010-05-18 14:53:34,972 [Logger@9226875 3.5.3/465p2] ERROR Coherence - 2010-05-18 14:53:34.969/14754.202 Oracle Coherence GE 3.5.3/465p2 <Error> (thread=PacketListenerN, member=46): Stopping cluster due to unhandled exception: com.tangosol.net.messaging.ConnectionException: Unable to refresh sockets: [UnicastUdpSocket{State=STATE_OPEN, address:port=11.160.45.170:8097}, MulticastUdpSocket{State=STATE_OPEN, address:port=239.255.12.37:1235, InterfaceAddress=11.160.45.170, TimeToLive=100}, TcpSocketAccepter{State=STATE_OPEN, ServerSocket=11.160.45.170:8097}]; last failed socket: MulticastUdpSocket{State=STATE_OPEN, address:port=239.255.12.37:1235, InterfaceAddress=11.160.45.170, TimeToLive=100}
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.net.Cluster$SocketManager.refreshSockets(Cluster.CDB:91)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.net.Cluster$SocketManager$MulticastUdpSocket.onInterruptedIOException(Cluster.CDB:9)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.net.socket.UdpSocket.receive(UdpSocket.CDB:33)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.net.UdpPacket.receive(UdpPacket.CDB:4)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.util.daemon.queueProcessor.packetProcessor.PacketListener.onNotify(PacketListener.CDB:19)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.util.Daemon.run(Daemon.CDB:42)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at java.lang.Thread.run(Thread.java:619)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT] Caused by: java.net.SocketTimeoutException: Receive timed out
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at java.net.PlainDatagramSocketImpl.receive0(Native Method)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at java.net.PlainDatagramSocketImpl.receive(PlainDatagramSocketImpl.java:136)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at java.net.DatagramSocket.receive(DatagramSocket.java:712)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.net.socket.UdpSocket.receive(UdpSocket.CDB:20)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.net.UdpPacket.receive(UdpPacket.CDB:4)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.util.daemon.queueProcessor.packetProcessor.PacketListener.onNotify(PacketListener.CDB:19)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at com.tangosol.coherence.component.util.Daemon.run(Daemon.CDB:42)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]      at java.lang.Thread.run(Thread.java:619)
05/18/10 14:53:34.972 INFO: [ProcessWrapper] [STDOUT]
05/18/10 14:53:34.974 INFO: [ProcessWrapper] [STDOUT] 2010-05-18 14:53:34,974 [Logger@9226875 3.5.3/465p2] DEBUG Coherence - 2010-05-18 14:53:34.974/14754.207 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Cluster, member=46): Service Cluster left the cluster
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT] 2010-05-18 14:53:35,093 [Logger@9226875 3.5.3/465p2] DEBUG Coherence - 2010-05-18 14:53:35.086/14754.319 Oracle Coherence GE 3.5.3/465p2 <D5> (thread=Invocation:PartitionedFilterInvocationService, member=46): Service PartitionedFilterInvocationService left the cluster
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT] 2010-05-18 14:53:35,093 [Logger@9226875 3.5.3/465p2] ERROR Coherence - 2010-05-18 14:53:35.086/14754.320 Oracle Coherence GE 3.5.3/465p2 <Error> (thread=DistributedCache:distributed-pof-scheme, member=46): validatePolls: This service timed-out due to unanswered handshake request. Manual intervention is required to stop the members that have not responded to this Poll
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT]   {
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT]   PollId=244, active
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT]   InitTimeMillis=1274188777824
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT]   Service=distributed-pof-scheme (10)
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT]   RespondedMemberSet=[]
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT]   LeftMemberSet=[]
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT]   RemainingMemberSet=[2]
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT]   }
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT] Request=Message "InvokeRequest"
05/18/10 14:53:35.094 INFO: [ProcessWrapper] [STDOUT]   {
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   FromMember=Member(Id=46, Timestamp=2010-05-18 10:47:44.479, Address=11.160.45.170:8097, MachineId=34474, Location=machine:lonrs05718,process:16198,member:lonrs05718:Data-14, Role=RbsOdcCoreDaoODCCacheServer)
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   FromMessageId=279506
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   Internal=false
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   MessagePartCount=3
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   PendingCount=0
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   MessageType=27
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   ToPollId=0
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   Poll=null
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   Packets
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]     {
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]     }
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   Service=DistributedCache{Name=distributed-pof-scheme, State=(SERVICE_STOPPED), Not initialized}
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   ToMemberSet=MemberSet(Size=1, BitSetCount=1
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]       Member(Id=2, Timestamp=2010-05-18 10:47:20.865, Address=11.160.45.172:8088, MachineId=34476, Location=machine:lonrs05720,process:20359,member:lonrs05720:Data-4, Role=RbsOdcCoreDaoODCCacheServer)
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]       )
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   NotifySent=false
05/18/10 14:53:35.095 INFO: [ProcessWrapper] [STDOUT]   }Specifically the error:
<Error> (thread=PacketListenerN, member=46): Stopping cluster due to unhandled exception: com.tangosol.net.messaging.ConnectionException: Unable to refresh socketsWhat does it mean and what might be causing it. The only similar post I could find was this one Re: start Conherence ERROR!!! from last year where the response was to try the multi-cast test. We run this cluster with multi-cast all the time though.
Cheers,
JK

Hi Jonathan,
This: http://www.tibcommunity.com/thread/11192
Seems to indicate that the problem is at the socket buffer level.
This one : http://www.jivesoftware.com/jivespace/message/60848;jsessionid=5BF9B4F2637DFC55A07B9F3090927A9D
Indicates that it may be a problem, a conflict on the network with another device.
HTH
Serge

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