Unable to refresh my computer and UEFI is not helping!

I have an ASUS Ultrabook that came pre-installed with Windows 8 and was later upgraded to Windows 8.1
The PC has the key embedded in the UEFI.
The PC has recently been acting very strangely and so I decided to try either a refresh or a reset. Neither works. When I try to run them they tell me that the disk which Windows is installed on is locked and I have to unlock it before I can
proceed. This happens even if I boot from a USB stick (there is no DVD).
If I download Windows to run the install it doesn't recognize that the PC has a key in embedded and asks for it. No matter, I was able to extract the key but then putting that in I get the error telling me that this key cannot be used to install a
retail copy of the OS.
I'm totally stuck now. I cannot use the manufacturers options because they don't work, and I can overwrite the hard drive with a clean copy of windows because it doesn't accept my key.
This is a legal copy of Windows. How do I get it reinstalled?
Thank you.

Try here:
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