UNABLE TO REGISTER LIGHTROOM SERIAL NUMBER
Hi,
Got lightroom 3.6 and been using it for about 6 months. Going to upgrade to lightroom 5 on a new computer and want to upgrade my existing 3.6 version. A upgrade costs less than buying a full version but I beleve that I need my old serial number to do this. I have the serial number and used it when I wanted to unlock my 3.6 product but:-
If I go to Adobe site it will not wexcept this number to register the product as mine. Does this mean if I buy the version 5 lightroom the product would also not except my version 3.6 serial number therefore focing me to by a complete version of 5 costing more than a upgrade?
Many thanks for any help,
Kind Regards,
Martin
I don't know which version this involves nor if the following link leads to a link for it...
Download and Installation Help -
https://helpx.adobe.com/download-install.html
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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
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Here is the screenshot which might help you in buying the product correctly,
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I have also done the update of this product.
Help would be very much appreciated. Thanks in advance.Dear ATR
Thanks for your post I really appreciate your interest and help . I really hope my message will be clear as English is not my mother tongue.
My computer operating system is windows.
When I open the Adobe premier software a new window open saying :
"Connexion required
You should connect with your Adobe ID to activate this software. Type your Adobe ID to register the product.
Then a new window says :
You will be connected with Adobe ID XXXXX
I click to connect then a new window says :
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Connect to internet to validate your serial number
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When I click on validate it searches then nothing happens. I can use the software at the moment when typing try Later .So I'm afraid that in 7 days I could not use the software anymore.
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Carole -
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The CS3 discount offer is only for retail online product, it does not include education or volume license purchases. Refer to Terms and Conditions | Adobe
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Trying the register a serial number
HI All,
I downloaded a trial version of Lightroom 5 and had to do all the creative cloud stuff. I really enjoy the software, but I didn't want a subscription, so I bought a CD of the program from Amazon. When I try to register the software with the serial number that came with the cd, I get an error. Tech support has been of little help until this point.
Any help would be greatly appreciated.Once I finally got time to sit down, I took a crack at uninstalling it and reinstalling it. It worked. I had tried this prior to posting, but I think I must have only un-installed either creative cloud, or Lightroom. Because your suggested answer was one I had seen posted elsewhere, I thought I needed to try again. I took care to uninstall both and then restart the computer. Upon re-installation, I had no problems registering the serial number. It even picked up the old catalog right where I had left off. One update, and I am exactly where I was trying to be - A current version of lightroom with a license and a CD properly installed and registered (not a subscription). Thank you!
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Does anyone know what is up with this? I am sure that the problem isn't anything along the lines of making mistakes when typing in the serial (tried it multiple times, used copy paste to reduce chance of error). It's also not any problem with me lacking an internet connection adobe to validate the serial.Serial number questions can't be handled on the forums. You'll need to talk to Customer Support either by phone or web chat.
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