Unable to reinstall creative cloud into new computer

It says this code has been redeemed, what should I do?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • Reinstalling creative cloud to my computer

    I've had to remove/uninstall all the applications on my computer, including all my creative cloud files and downloads. I now want to reinstall them, but I can't seem to do it, nor find the download manager/assistant anywhere to download. I've been going in circles round the website with no luck and no sign of any helpful advice. I have a creative cloud account which I am paying for. Why can't I download the apps again?

    Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Creative Cloud Help / Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Installing Creative Cloud Apps
    http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

  • Redownload creative cloud to new computer

    I have purchased creative cloud for my school work and recently had to get a new computer. My account is still good till May 2015, but I can't figure out how to download it onto this new computer. Can someone please help me!
    Thank you,
    Jennifer

    Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Creative Cloud Help / Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Installing Creative Cloud Apps
    http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

  • Move creative cloud to new computer

    Currently have installed Creative Cloud to a Mac and PC. I need to move the PC's program from a desktop to a new laptop.  I need help in doing this correctly.  I'd appreciate the help from the community on this problem. 

    Penguins2 please utilize the same process you used to install the Creative Cloud on your original computer.  You do not want to transfer/migrate/copy your existing applications to the new computer.  Instead please install the applications on your new computer.  You can find more details on how to install the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • How to download Creative Cloud on new computer after deactivating on another computer?

    I need to switch a Creative Cloud license from one computer to another. I deactivated the license via the CC Desktop App and then uninstalled it from the first computer. Now I want to download it on the other computer and activate. The Adobe website does not make it easy to figure out how to do that. Their standard help page only got me as far as deactivation from the first computer. Can someone tell me how to download it? The company I work for already has a license paid for.

    Exactly the same way you did the 1st time... log in to your Adobe ID and start
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing

  • Transferring creative cloud to new computer?

    I will be picking up a new iMac tomorrow and wonder how I will transfer my CC apps to the
    New machine without appearing to double up?

    Hi lcanthinkofoname,
    One CC allows you to activate it two times.
    Incase you want to install on your new Mac machine, you can deactivate it from previous installed machine.
    How to Deactivate CC:
    Launch any product of CC
    Go to "Help" menu at the top right end.
    Choose & click on "Deactivate"
    Now you can install it on another Machine keeping the number of installs same as it was previously.
    Hope it helps you.
    Regards
    Rajshree

  • Reinstall Creative Cloud on a new computer

    My computer won't boot preventing deactivation of Creative Cloud. If I get a new computer how can I reinstall Creative Cloud?

    Hi Weyoun7,
    Please refer the knowledge base article giving install instructions: http://helpx.adobe.com/creative-cloud/help/install-apps.html.
    Refer the article for activation related issues: http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html.
    Regards,
    Romit Sinha

  • I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

    I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both computer Cloud subscription activations may not be in use at the same time

  • Had to reformat my computer how do i reinstall creative cloud

    had to reformat my computer how do i reinstall creative cloud.
    after being hacked. So I need to reinstall everything.
    I renamed the computer so I not sure how to let abode know that this is just a reinstall.

    Welcome to Adobe Forum,
    The CC has been activated twice.
    You need to deactivate it from PC,
    When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from pre installed machine, Open any Adobe CC application > Help Menu > Signout.)
    Next it will allow you to activate on your new machine,
    Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
    It will reactivate the CC on the first machine.
    You have already deactivated it from one machine, hence you can activate it on third computer.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#deactivate-problem
    In case the is still not resolved, please contact Adobe at
    http://adobe.ly/yxj0t6
    Regards,
    Rajshree

  • Got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud.

    got macbook stolen, got creative cloud on the stolen mac. Got myself a new mac and installed creative cloud on that computer. How can i lock the creative cloud membership on the stolen mac. I do not have iCloud on the stolen mac.
    And will the thievs be able to purchase things from itunes or adobe with my cardinfo? I have a password who comes up overtime i download anything, but i never used itunes on buying things. I just registred there.

    What is iCloud, and did you ask Apple about their "I" product? (The Cloud is not iCloud, whatever that may be)
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
    If that doesn't work, you'll need to contact Adobe (this is an open forum, not Adobe support)
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    For anything else, contact your credit card company and have a new card issued if you had any information on your stolen computer... and go to ALL of your online accounts and change your passwords

  • How do I uninstall creative cloud on my old laptop and  reinstall creative cloud on my new laptop?

    How do I uninstall creative cloud on my old laptop and  reinstall creative cloud on my new laptop?

    There is no need to uninstall on the old machine, but you can sign out thru the CC Manager if you like and then uninstall like you would any other software (depends on your operating system).
    To install on the new machine repeat what you did originally with the old machine...
    Download/install the desktop application, sign in, install the subscription application(s).
    Creative Cloud for desktop
    https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Sign out, Sign in | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Activation & deactivation help
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to
    Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Installing Creative Cloud Apps
    http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

  • I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone kn

    I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone know how to fix this?

    Where did you put the LR catalog?
    Did you install the same version of LR, which one?
    OS and version?
    Open the folder where the catalog (*.lrcat) is located. If you see a file with lock in it while LR is not running, delete it.
    Now try to start LR again.

  • Cannot run or reinstall creative cloud

    I am unable to run, or reinstall creative cloud. I received an error code of 214 when trying to run the update and an error code of 204 when trying to install using a new download. I was unable to find any concrete information on the adobe site other than "contact customer support" but I am unable to easily find that information as well.
    thanks for the help!

    You may need to reinstall AFTER running the cleaner
    Sign out of your account... Uninstall... run the Cleaner...
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -using the cleaner after uninstalling and before reinstalling is needed
    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    -Restart your computer... Sign in to your account... Reinstall
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • My MAC book pro has been stolen. How do I reinstall lightroom on my new computer ?

    my MAC book pro has been stolen. How do I reinstall lightroom on my new computer ?

    Did you buy the perpetual version of Lightroom or is this the subscription version? If perpetual, install and enter your serial number. If subscription, install using the creative cloud desktop app and be sure you're signed into it.
    Benjamin

  • Why cant I install creative cloud on my computer?

    I had creative cloud on my computer and I was 1 day into a trial membership.  Then my computer crashed and I had to gop back nowe it is gone and it wont reinstall.  When I click the icon to download it satrts then always goes to this
    Why I need help!

    You may need to run the cleaner before reinstalling
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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