Unable to reinstall Mountain Lion after erasing MacBook Pro.
Hi guys,
Wondering if there are any smart techies out there willing to help me whilst I wait for Apple's support team to get back to me.
I recently (a few weeks ago) wiped my Macbook Pro (early 2011) 13" 320GB in order to resell it and now I am trying to reinstall OS in order for it to be a fully working laptop again. It originally came with Snow Leopard but I purchased Moutain Lion through the app store when it came out, I then upgraded to Mavericks and had been running that. Now that its fully erased, it gives me a few options on what to do; get online help, launch the disk utility or reinstall os Lion. The problem I have is I never purchased Lion, I only bought Mountain Lion - so when I try going through that route it says I have bought it (obviously). Ive been through disk utility and ran all the checks, everything seems to come back fine and dandy so I am not quite sure what to do now. I don't mind reinstallion Snow Leopard or Mountain Lion or whatever, as long as it becomes a fully functioning laptop again...I can always upgrade it later on.
I would really appreciate any help on this and also I am a complete newbie when it comes to Apple products, so I would be greally grateful for any advice. I should probably add that I can't find any disks that came with the laptop, I never throw anything away but I have read that the older models came with startup disks so I have no idea what to do!
Thannk you
Please only reinstall Snow Leopard if that is the original OS that was pre-installed. You must not install any later version of OS X that you acquired because it will not work for the buyer. This also holds true for any App Store software you purchased using your Apple ID. You should not reinstall any of that software because it is useless to another owner. The following procedure will make a fresh installation of Snow Leopard that can be upgraded to 10.6.8. That's all you should provide.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Also, see What to do before selling or giving away your Mac.
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Message was edited by: Innovaxin -
Reinstall Mountain Lion on 13" macbook pro retina
hi! i am trying to reinstall mountain lion on my new 13" macbook pro retina, however, i cannot proceed and i encounter the message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." please help!
I've called Apple Care and they learned me to the following in order to complete a clean install from Mountain Lion on a MacBook Pro Retina (otherwise it won't work): http://support.apple.com/kb/PH11273
But, like Clinton said, shouldn't your rMBP come with Moutain Lion on it? And if so, why can't you upgrade to 10.8.2 because I could (with software update) - but my problem was to clean reinstall ML on it from the App Store (that you stil can't do with a rMBP btw).
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HI, SO I BOUGHT MOUNTAIN LION ON MY MACBOOK PRO TRYING TO UPGRADE FROM SNOW LEOPARD, AND WHILE TRYING TO REINSTALL THE OS SETUP AS IT SHOWED IT COULDNT BE VERIFIED, I CROSSED OUT MOUNTAIN LION FROM MY PURCHASES, ITS NOW GONE, DO I HAVE TO BUY IT AGAIN?
Please google search for "Mountain Lion disk crash" before upgrading you mac pro. You might need to replace you Mac hard drive after the upgrade.So many people had the same problems including me.
Be aware of the Mountain Lion upgrade problem. -
I install Mountain Lion on my MacBook Pro and freezing after waking up and is impossible restart
I install mountain lion on my macbook pro late 2009 and freezing after waking up and is impossible restart
Restart your mac in Safe Mode by holding down the 'shift' key while it powers up. You'll know if you've entered Safe Mode correctly if you see a progress bar underneath the grey Apple logo screen. Let go of the shift key when you see that, wait for the progess bar to complete then log in.
After log in, go to
> System Preferences... Users & Groups and remove everything from the 'Login Items' tab.
If you have any anti-virus software installed (Sophos, F-Secure, VirusBarrier, Mackeeper) uninstall it while in Safe Mode.
Restart your mac normally and test.
Any improvement? -
Hello,
I have installed mountain lion on my macbook pro ,but it made my mac very slow. Would someone please tell me how to uninstall this one and reinstall snow leopard? I tried to do it by my original CDs but macbook pro didn't let me to do it.
ThanksIt would be easier to just fix whatever is making your machine slow.
I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/download/EtreCheck.zip, run it, and paste the results here.
Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise. -
How do i reinstall mountain Lion after installing maverick. Maverick is not compatible with FileMaker 13 server. Maverick is now objecting to reinstalling Mountain Lion. Where do I go from here? Help?
If you can download the ML installer you can make a bootable install media by using:
http://liondiskmaker.com/
If your Mini came with ML you can also boot to Internet Recovery
OS X: About OS X Recovery
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After Mountain Lion install, my MacBook Pro's fan is running non-stop.
After Mountain Lion install, my MacBook Pro's fan is running non-stop and you can hear the insides working extra hard. Is this normal? It's very loud and annoying?
http://support.apple.com/kb/HT3964?viewlocale=en_US
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I recently attempted to re-install Mountain Lion on my MacBook Pro late 2012 model and the internet recovery is failing. I have absolutely no clue what to do here. Any help is greatly appreciated. Thank you.
- Currently if I boot it up there is a flashing folder icon with a question mark in it. I am assuming this means there is no OS because I wiped the SSD and tried to reinstall Mountain Lion
- When I hold Command+R, it prompts me to Choose Network... the problem with this is the wifi constantly is disconnecting. The Retina 2012 does not have an ethernet port so i have considered buying the attachment then returning when done.
Once again Thank you in advance.
Best.There is nothing to do if you don't have a reliable Internet connection unless you have a copy of the Mountain Lion installer application from when you first installed it.
Install or Reinstall Mavericks or Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
How many times can I install mountain lion on my macbook pro?
My Macbook pro came with lion pre-installed. However, I bought at a time that allowed me to update to mountain lion for free. Therefore, I wanted to know if I will have to pay to re-download mountain lion on my Macbook pro if I have to restore the system to its factory settings?
No, since you have already "purchased" (even if for free) 10.8 on the App Store with your AppleID, you own it, so you can reinstall as much as you want.
Matt -
I just downloaded Mountain Lion on my Macbook Pro 10.8.2 Now Safari and Firefox are not functioning right - sites are garbled, show up as bulleted blue phrases, don't react. I am trying to search train tickets in Paris and can't do it. My e-mail (Shaw) defaults to HTML and I cannot access the Bay site through e-mail. Help.
Please read this whole message before doing anything. This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it. Step 1 The purpose of this step is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.” While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin. Test while logged in as Guest. Same problem? After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it. *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing. Step 2 The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
What day in July is Mountain Lion included on MacBook Pro purchase?
What day in July is Mountain Lion included on Macbook Pro purchase?
There's no telling when a Mac with Mountain Lion pre-installed will hit the stores. It all depends on when the factory begins installing OS X 10.8 on the drives. The Mac's at the store aren't necessarily 'old' - maybe a month old at best - and it's just going to take some time for the factory to catch-up with the latest OS.
I don't see any reason - other than not having an Internet connection - to put off the purchase of a Mac until it has Mountain Lion on it. When I bought my MBP in March, it was manufactured in the fifth week of 2012 - February - and I had to do some Software Updates. OS X 10.8 is just another update which you can choose to install or not. If you bought any Mac after June 11th, it's a free update.
You can wait to make a purchase after the stores get machines with ML installed but I don't see the point.
Clinton -
Since upgrading to mountain lion on my macbook pro, i cannot email photos from iphoto.
Since upgrading to mountain lion on my macbook pro, i cannot email photos from iphoto.
i can select the picture but when sending it, an error symbol appears.
Any ideas ?This doesn't work for me at all. I tried entering exactly the same information that I used to set up my regular email account and I'm still getting an error message. I even tried switching to using my gmail account and neither one worked. Then it got hung up and had to repair my database! I have a lot of photos on my Mac (thank goodness they're backed up) and I was really sweating it for a moment.
Apple is so easy until it's not. I find this to be really aggrevating and I'm irritated that it hasn't been fixed. In fact I did an online search and someone described this same problem in detail and it was exactly what was happening to me. Same error messages.
I'm frustrated that Apple keeps updating it's operating system and then we go through these glitches.
And while I'm at it, I have never had such a frustrating time using my login information as I have to get into this forum! Why do they make it so difficult? There's just something about the way it's worded that get's me messed up every time. Meanwhile, at least get iPhoto fixed! -
i downloaded mountain lion for my macbook pro and i want to install it on my sisters' macbook air, my question is, how many times can i share my purchase?
Association of Associated Devices is subject to the following terms:
"You may auto-download Eligible Content or download previously-purchased Eligible Content from an Account on up to 10 Associated Devices, provided no more than 5 are iTunes-authorized computers."
That information is available here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you re download Mountain Lion using your Apple ID on her Mac, your sister will need to use your Apple ID and password to install and update apps. -
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Hold the Option key down and restart. Select one of the drives that comes up and hit the Return key.
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