Unable to reinstate Skype number

We have just realised that our Skype number has expired (no notification received - we only realised after trying to call it several times ourselves). However, we now cannot access the Billings and Payments screen (get an "oops we're having technical difficulties screen). If we click on the "reinstate number" link we get a "page not found" message.
Basically we cannot do anything at all to try and reinstate our number. We've been trying for a few days now, and really need our number back as it's advertised on our website.
Anyone else having the same issues?
Thanks

Checking for you both.
2BLKN - What response did you receive from the CS unit?
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

How do I reinstate Skype Number?

I am experiencing the same problem. There is no reinstate button on my page either. They started bombarding my email with payment refused all on the same day and when I logged into my email I had never received any of these notices that were backdated until the date of the actual expiraton of the account. I logged into the account and updated my payment information. However it still is not allowing me to reinstate the number. Went to the customer service support page where you can send an email and when I click on the topic to put one in the computer takes me back to the log in page like a viscious circle. I am unable to send them an email. Very upset and irritated beause they should have sent out notices two weeks prior to cancellation so that I could have updated the information. I have had this skype number for over 5 years. I am in mainland China and I am sure the monitoring of the internet here has something to do with the viscious circle to get in touch with them by email
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Hi, Horm7, and welcome to the Community,
Here is the thing with Skype Number subscriptions: now that you have changed or updated your payment method, your current Skype Number subscription will need to be cancelled or allowed to expire before you can sign on to your account dashboard to reinstate your Skype Number, refreshing the subscription, using the new payment method.
So, the next step is to sign on to your account dashboard once again to determine the date your current Skype Number subscription expires.
Your number will be held on account for 90 days following the current subscription's expiration date, so you have time to log in and start your subscription again.
Regards,
Elaine
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Unable to renew Skype Number

When I log into Skype, it tells me my number is about to expire. When I click on "Settings" to renew it, it simply tells me I have insufficient Skype funds (I don't). All it will allow me to do is "Update" my payment settings, even though it actually won't (when I press "billing" nothing happens). When I go to the section of the site to download a number, it only aks me to purchase a new one. HALP.

Hello,
On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
To change your Skype Number payment method:
Sign in to your account.
In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
Click Settings.
Here you can change your existing payment method.
You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unable to Allocate Skype Number

Hi All,
I have tried multiple time to allocate a Skype Number (following the instructions at https://support.skype.com/en/faq/FA976/how-do-i-assign-skype-numbers-to-members-in-skype-manager) but was unsuccessful.
Everytime I receive the following error
Service Unavailable
We're having technical problems. We're sorry for the inconvenience. Please try again after a few minutes.
Thank you.
(07276d26, 2014-05-13 11:32:30)
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Hi, Rohitkan, and welcome to the Community,
Skype Customer Service should be able to review your order history details. Please contact them directly. However, I would not recommend choosing "Request a Refund;" choose another route through the various drop-down menu options presented so you can start an instant message chat with a representative.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of continued and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Hi, NM789, and welcome to the Community!
If you cannot cancel your Skype Number subscription from your account where you manage your payment methods and purchases, Skype Customer Service can assist: Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Solved!
Go to Solution.

Hello,
On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
To change your Skype Number payment method:
Sign in to your account.
In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
Click Settings.
Here you can change your existing payment method.
You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi, Treya313, and welcome to the Community,
Please permit this clarification: it is not your Skype Number you are calling out from; it is either a Skype subscription you purchased or you bought Skype credit to pay costs associated with outbound calls to fixed line or mobile numbers.
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Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Re: Unable to change skype to go number

how do i change my skype number? or do i just cancel skype and go else were?

dale_al8084 wrote:
I would like to cancel it but can not figure that out w/o messin up my other skype account info?
Please file with Customer Support.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi, Grremlin, and welcome to the Community, Please check your Skype software preference settings as explained here, and test again: https://support.skype.com/en/faq/FA10615/why-am-i-not-receiving-calls-to-my-skype-number? If you still can not receive calls to your Skype Number, the next step is to please contact Skype Customer Service to request your number be checked and tested. Regards,Elaine

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Hi,
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If all else fails, please contact Skype Customer Service for assistance - they need to diagnose and resolve whatever the problem may be. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number payment FAILED Due to change in debit...

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Solved!
Go to Solution.

Help_Paying wrote:
1. It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
2. Am quite upset that I can't speak or chat LIVE with a Skype representative!
3. I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Hello and welcome to the Skype Community.
This is a public internet site and messages can be read by anyone who visits so never include any personal information in your posts. I have removed this for you.
1. It won't be canceled and you won't lose it. It is reserved for for you for 90 days following expiry and/or cancellation.
2. Please tell us why you were unable to contact Customer Service.
3. Your account shows that your Skype Number is currently deactivated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype number unreliable / not working?

I am using Skype on a Galaxy S3.
Ever since I signed up for a Skype number I have had people emailing me saying that they were unable to contact me on the Skype number that I gave them. This has become more frequent just recently and I have missed some important calls.
When I call my Skype number from a landline it's a bit hit and miss if a connection is made.... sometimes I get "number not recognised" response from the landline. People who have attempted to call me report similar isssue or sometimes that the number is continually busy and does not go to voicemail.
I called skype support yesterday via Live Chat and was talking to the support guy for 1h 20min and achieved nothing.... he blamed it on everything from my phone provider, internet provider, that my email account was overloaded etc etc ... I think the guy must have bored and was having a joke with me..... that or he was a complete and total utter ####### idiot.
I have attached a screen shot showing settings on my Skype account page.
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TX

Hi, Seismic99,
Please note the clause included in our Community Guidelines related to duplicate posting; duplicates have therefore been removed.
Please also see my colleague, NormanM, has posted, above, in response to your first post.
Here is a link to the instruction on how to contact Skype Customer Service:
https://support.skype.com/en/faq/FA10656/what-is-live-chat-support?
Skype is aware of lingering problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community (or offered only the Community as a contact method), please try again using a different web browser and - important - choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in the browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Unable to reinstate Skype number

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