Unable to remote control Windows 7 Workstations

I'm having problem with remote control the Win 7 machines. I would get
"Rights Authentication failed. The managed device was unable to contact the
Zenworks server." error message.
It looks like all Windows 7 machines have not been contacting the Zen server
recently eventhough they are all up and on the network. I am not having
problem with the Windows XP machine however.
I can reregister the Win 7 workstation and that would reestablish the
connection to the zen server but it would seem to stop communicating after a
day or so.
Any ideas?
thanks

That does not compute, IMHO
Please specify what ports you opened, since comm. to the ZCC servers
isn't enough for remote ctrl !
Tommy Mikkelsen
IT Quality A/S, Denmark
Novell Support Forums SYSOP / NKP
Sorry, but no support through email
Please join http://www.open-horizons.net
spgsitsupport wrote:
> Firewall is not the issue, as it allows Rem Cont throug domain network
>
> Machine can definitely communicate fine with ZebCC server

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    RMAudit::Auditing.cpp:recordAuditLog() The audit record is corrupted.
    #(768)# 11:45:47 AM 02/13/07 Normal : RMSessionFinished - Begin
    #(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Unloaded modules...
    #(768)# 11:45:47 AM 02/13/07 Normal : UnLoadZenAutilLibrary :Successfully
    unloaded ZenAutil.dll
    #(768)# 11:47:02 AM 02/13/07 Normal : Loading : C:\Program
    Files\Novell\ZENworks\ZenLite.dll
    #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
    Files\Novell\ZENworks\ZenPol32.dll
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully loaded
    dependent modules...
    #(768)# 11:47:03 AM 02/13/07 Normal : LoadZenAutilLibraryAndGetProc:
    Successfully loaded ZenAutil.dll and its dependent DLLs
    #(768)# 11:47:03 AM 02/13/07 Normal : Console version is SP1
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
    wsDN = 'CN=A003514.OU=Workstations.OU=UHsg.O=HFS'
    #(768)# 11:47:03 AM 02/13/07 Normal : Workstation is registered
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Attempting to read
    policies...
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
    wsDN = 'CN=A003514.OU=Workstations.OU=UHsg.O=HFS'
    #(768)# 11:47:03 AM 02/13/07 Normal : Workstation is registered
    #(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
    name...
    #(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
    CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
    #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
    Files\Novell\ZENworks\WMSchApi.dll
    #(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
    successfully
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
    context
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Failure in reading boolean
    attribute DM:Ignore Policy in CN=A003514.OU=Workstations.OU=UHsg.O=HFS
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Attempt to read using
    user:, tree:HFS
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Workstation Policy -
    'z_Global Workstation Package:General:Remote Control
    Policy.WorkstationPackages.Workstations.UHsg.HFS'
    #(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
    name...
    #(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
    CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
    #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
    Files\Novell\ZENworks\WMSchApi.dll
    #(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
    successfully
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
    context
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: User Policy - ''
    #(768)# 11:47:03 AM 02/13/07 Normal : Only workstation policy settings
    active...
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Finished reading policies
    #(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
    name...
    #(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
    CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
    #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
    Files\Novell\ZENworks\WMSchApi.dll
    #(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
    successfully
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
    context
    #(768)# 11:47:03 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
    authentication for nearest replica returned : 0
    #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Unloaded modules...
    #(768)# 11:47:03 AM 02/13/07 Normal : UnLoadZenAutilLibrary :Successfully
    unloaded ZenAutil.dll
    #(768)# 11:47:03 AM 02/13/07 Normal : LaunchRcRvAgent: CalculateRTT is
    over...
    #(768)# 11:47:04 AM 02/13/07 Normal : Darapan is loaded successfully
    #(768)# 11:47:04 AM 02/13/07 Normal : Init Proc of RCAgent has been called
    successfully
    #(768)# 11:47:04 AM 02/13/07 Critical : Successfully executed RcAgent.DLL's
    Init Proc Address
    #(768)# 11:47:04 AM 02/13/07 Normal : Call to update desktop is made
    #(768)# 11:47:04 AM 02/13/07 normal : CMD_AGENT_READY is sent
    #(768)# 11:47:04 AM 02/13/07 normal : CMD_SUPRESS_WALLPAPER is received
    #(768)# 11:47:04 AM 02/13/07 Normal : WallPaperThread is closed
    #(768)# 11:47:04 AM 02/13/07 Normal : CMD_KEY_MASK is received
    #(768)# 11:47:04 AM 02/13/07 normal : CMD_DISPLAY_INFO is received
    #(768)# 11:47:04 AM 02/13/07 Normal : Display Info. received. Remote Control
    session for P1.
    #(768)# 11:47:04 AM 02/13/07 Normal : Console version is SP1
    #(768)# 11:47:04 AM 02/13/07 Normal : Calling startlookforchangesthread.
    #(768)# 11:47:04 AM 02/13/07 Normal : InitialDisplayInfo sent
    #(768)# 11:47:04 AM 02/13/07 Normal : DRIVER to use is DARPAN
    #(768)# 11:47:04 AM 02/13/07 Normal : CallInitDrishti :
    ESC_START_VIEWING_DARPAN Successful
    #(768)# 11:47:04 AM 02/13/07 Normal : Came out after loading the driver
    #(768)# 11:47:04 AM 02/13/07 normal : Setting hook to cursor shapes is ok
    #(768)# 11:47:04 AM 02/13/07 Normal : Got WM_SWITCH_DESKTOP
    #(768)# 11:47:05 AM 02/13/07 Normal : Call to update desktop is made
    #(768)# 11:47:12 AM 02/13/07 Normal : RecvThread is returning
    #(768)# 11:47:12 AM 02/13/07 Normal : WaitThread : WaitForMultipleObjects
    returned. Closed thread is = 1
    #(768)# 11:47:12 AM 02/13/07 Normal : Periodic Check thread is returning
    #(768)# 11:47:12 AM 02/13/07 Normal : In desktop change thread terminate
    session is set
    #(768)# 11:47:12 AM 02/13/07 normal : Terminate session event is set in send
    thread
    #(768)# 11:47:12 AM 02/13/07 Normal : Close msg for visible window. Calling
    CloseConnection().
    #(768)# 11:47:12 AM 02/13/07 Normal : Clean up is going to start
    #(768)# 11:47:12 AM 02/13/07 Normal : LookforchangesThread returning
    #(768)# 11:47:12 AM 02/13/07 Normal : WallPaperThread is closed
    #(768)# 11:47:12 AM 02/13/07 normal : All the threads are closed normally
    #(768)# 11:47:12 AM 02/13/07 Normal : Call to update desktop is made
    #(768)# 11:47:12 AM 02/13/07 normal : RC session is completed successfully
    #(768)# 11:47:12 AM 02/13/07 Normal : CZenRmServer::RCRvThread:
    hAcceptThread Signals
    #(768)# 11:47:12 AM 02/13/07 Critical :
    RMAudit::Auditing.cpp:recordAuditLog() The audit record is corrupted.
    #(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: RcAgent.dll is
    successfully unloaded from memory
    #(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: Ict_Uc.dll is not unloaded
    from memory ...
    #(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: Ict_Uc.dll is not unloaded
    from memory and it is forcefully unloaded...
    #(768)# 11:47:12 AM 02/13/07 Normal : Darapan is Unloaded successfully
    #(768)# 11:47:12 AM 02/13/07 Normal : RMSessionFinished - Begin

    Delete a few test workstation objects. Delete the object that was created by
    the Image PC. Run DSREPAIR. Disable windows firewall. Reboot the PCs. Check
    if the Workstation objects are created and if you can remotely control
    them.
    "Mark Waters" <[email protected]> wrote in message
    news:[email protected]...
    > We are having a Remote control issue with more and more PC's. If they are
    > logged in, we can remote control them. If they have bee restarted and are
    > waiting to log in, then we can not remote control them. We Can use
    > diagnostics on them though....
    > Zen 4.01 ir7 is where we are.
    > We are also having an issue where many times after imaging, the ISD is not
    > populated into windows, and gets associated with our Image PC's
    > workstation
    > object. If we clear the ISD, delete both workstation objects, and reboot
    > the
    > target PC, it does re-import correctly. The remote control issue does not
    > get fixed when this happens though....
    > I have seen that rmerrorlog.txt has been asked for in the past to help
    > solve
    > this issue, so We are including that. Any help in resolving what we have
    > set
    > wrong is appreciated.
    >
    > Thanks,
    > Mark Waters, CNA
    > John Evans, MCNE
    > Systems Group
    > Housing and Food Services
    > Michigan State University
    > watersmd at mail dot hfs dot msu dot edu
    >
    >
    > 1st attempt to remote control target PC was not Logged in. It Failed -
    > Error
    > 1456.
    > 2nd attempt was when target PC was logged in. It Worked.
    >
    >
    > PC with ConsoleOne - A004686
    >
    > #(89212)# 11:45:46 AM 02/13/07 Normal : CONSOLE > Starting console
    > #(89212)# 11:45:46 AM 02/13/07 Normal : ZenGetLangValueFromNWLanguage:
    > Trying to load the resource DLL from Nls\ENGLISH directory
    > #(89212)# 11:45:46 AM 02/13/07 Normal : CONSOLE > Resource is loaded
    > successfully
    > #(89212)# 11:45:46 AM 02/13/07 Normal : CONSOLE > Inside
    > LoadandParseCommand
    > #(89212)# 11:45:46 AM 02/13/07 NORMAL : CONSOLE > AppData.bSessionRestart
    > ==
    > FALSE Hiding window
    > #(89212)# 11:45:46 AM 02/13/07 NORMAL : CONSOLE > Command line parameters
    > parsed successfully
    > #(89212)# 11:45:46 AM 02/13/07 NORMAL : CONSOLE > Init Client
    > Successfull!!!
    > #(89212)# 11:45:46 AM 02/13/07 NORMAL : Before Authentication
    > #(89212)# 11:45:47 AM 02/13/07 NORMAL : After Authentication
    > #(89212)# 11:45:47 AM 02/13/07 CRITICAL : Authentication Failed:
    > #(89212)# 11:45:51 AM 02/13/07 CRITICAL : CONSOLE > LoadAndAuthenticate
    > returned FALSE
    > #(89212)# 11:45:51 AM 02/13/07 CRITICAL : CONSOLE > Authentication Failed:
    > returning -201
    > #(89212)# 11:45:51 AM 02/13/07 NORMAL : Out of process
    >
    >
    >
    > #(89212)# 11:47:03 AM 02/13/07 Normal : CONSOLE > Starting console
    > #(89212)# 11:47:03 AM 02/13/07 Normal : ZenGetLangValueFromNWLanguage:
    > Trying to load the resource DLL from Nls\ENGLISH directory
    > #(89212)# 11:47:03 AM 02/13/07 Normal : CONSOLE > Resource is loaded
    > successfully
    > #(89212)# 11:47:03 AM 02/13/07 Normal : CONSOLE > Inside
    > LoadandParseCommand
    > #(89212)# 11:47:03 AM 02/13/07 NORMAL : CONSOLE > AppData.bSessionRestart
    > ==
    > FALSE Hiding window
    > #(89212)# 11:47:03 AM 02/13/07 NORMAL : CONSOLE > Command line parameters
    > parsed successfully
    > #(89212)# 11:47:03 AM 02/13/07 NORMAL : CONSOLE > Init Client
    > Successfull!!!
    > #(89212)# 11:47:03 AM 02/13/07 NORMAL : Before Authentication
    > #(89212)# 11:47:04 AM 02/13/07 NORMAL : After Authentication
    > #(89212)# 11:47:04 AM 02/13/07 NORMAL : CONSOLE > Authentication
    > Successful!!!
    > #(89212)# 11:47:04 AM 02/13/07 Normal : CONSOLE > Initialize returned TRUE
    > #(89212)# 11:47:04 AM 02/13/07 NORMAL : RTT > Avg Delay is 0
    > #(89212)# 11:47:04 AM 02/13/07 NORMAL : CONSOLE > Sent out
    > WallPaperRequest
    > #(89212)# 11:47:04 AM 02/13/07 Normal : CONSOLE > Send Thread : Received
    > Startreceiving event
    > #(89212)# 11:47:04 AM 02/13/07 NORMAL : CONSOLE > Receive Thread :
    > Received
    > Startreceiving Event
    > #(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Received CMD_AGENT_READY
    > Command
    > #(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Compression sending is 6
    > #(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Value of
    > did->DrishtiType
    > sent to Agent is 1
    > #(89212)# 11:47:05 AM 02/13/07 NORMAL : CONSOLE > Sent out the DisplayInfo
    > Packet succesfully
    > #(89212)# 11:47:06 AM 02/13/07 Critical : HandlePacket >>Memory
    > reallocation
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > LookForTerminate got an
    > event
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > out of SendThread
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > Value returned from the
    > ReceiveData(For Header) is -1
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > out of
    > StartReceiveThread
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : Out of process
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > Receive thread
    > terminated
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : CONSOLE > Send thread terminated
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : out of Startsession
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : Out of startsession :
    > HandleRCSession
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : Out of DeInit
    > #(89212)# 11:47:13 AM 02/13/07 NORMAL : out of HandleRCSession
    >
    >
    > Target PC - A003514
    >
    > #(768)# 11:45:46 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\ZenLite.dll
    > #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\ZenPol32.dll
    > #(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Successfully loaded
    > dependent modules...
    > #(768)# 11:45:47 AM 02/13/07 Normal : LoadZenAutilLibraryAndGetProc:
    > Successfully loaded ZenAutil.dll and its dependent DLLs
    > #(768)# 11:45:47 AM 02/13/07 Normal : Console version is SP1
    > #(768)# 11:45:47 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
    > wsDN = 'A003514.Workstations.UHsg.HFS'
    > #(768)# 11:45:47 AM 02/13/07 Normal : Workstation is registered
    > #(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Attempting to read
    > policies...
    > #(768)# 11:45:47 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
    > wsDN = 'A003514.Workstations.UHsg.HFS'
    > #(768)# 11:45:47 AM 02/13/07 Normal : Workstation is registered
    > #(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
    > name...
    > #(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
    > A003514.Workstations.UHsg.HFS, treename - HFS
    > #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\WMSchApi.dll
    > #(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
    > authenticated...
    > #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
    > failed...
    > #(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
    > name...
    > #(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
    > A003514.Workstations.UHsg.HFS, treename - HFS
    > #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\WMSchApi.dll
    > #(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
    > authenticated...
    > #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
    > failed...
    > #(768)# 11:45:47 AM 02/13/07 Normal : Neither policy settings active. All
    > operations disabled.
    > #(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Finished reading
    > policies
    > #(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
    > name...
    > #(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
    > A003514.Workstations.UHsg.HFS, treename - HFS
    > #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\WMSchApi.dll
    > #(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
    > authenticated...
    > #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
    > failed...
    > #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: readVerifyInformation:
    > initializeContext() failed for master 0, tree:HFS
    > #(768)# 11:45:47 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
    > authentication for nearest replica returned : -201
    > #(768)# 11:45:47 AM 02/13/07 Normal : Reading workstation DN and tree
    > name...
    > #(768)# 11:45:47 AM 02/13/07 Normal : workstation DN -
    > A003514.Workstations.UHsg.HFS, treename - HFS
    > #(768)# 11:45:47 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\WMSchApi.dll
    > #(768)# 11:45:47 AM 02/13/07 Critical : Workstation NOT yet
    > authenticated...
    > #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: initializeContext()
    > failed...
    > #(768)# 11:45:47 AM 02/13/07 Critical : ZENNDSUtil: readVerifyInformation:
    > initializeContext() failed for master 1, tree:HFS
    > #(768)# 11:45:47 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
    > authentication for master replica returned : -201
    > #(768)# 11:45:47 AM 02/13/07 Critical : Unable to reach the eDirectory
    > server
    > #(768)# 11:45:47 AM 02/13/07 Critical :
    > RMAudit::Auditing.cpp:recordAuditLog() The audit record is corrupted.
    > #(768)# 11:45:47 AM 02/13/07 Normal : RMSessionFinished - Begin
    > #(768)# 11:45:47 AM 02/13/07 Normal : ZENNDSUtil: Unloaded modules...
    > #(768)# 11:45:47 AM 02/13/07 Normal : UnLoadZenAutilLibrary :Successfully
    > unloaded ZenAutil.dll
    >
    >
    > #(768)# 11:47:02 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\ZenLite.dll
    > #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\ZenPol32.dll
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully loaded
    > dependent modules...
    > #(768)# 11:47:03 AM 02/13/07 Normal : LoadZenAutilLibraryAndGetProc:
    > Successfully loaded ZenAutil.dll and its dependent DLLs
    > #(768)# 11:47:03 AM 02/13/07 Normal : Console version is SP1
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
    > wsDN = 'CN=A003514.OU=Workstations.OU=UHsg.O=HFS'
    > #(768)# 11:47:03 AM 02/13/07 Normal : Workstation is registered
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Attempting to read
    > policies...
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENUtil: ZENIsWorkstationRegistered:
    > wsDN = 'CN=A003514.OU=Workstations.OU=UHsg.O=HFS'
    > #(768)# 11:47:03 AM 02/13/07 Normal : Workstation is registered
    > #(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
    > name...
    > #(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
    > CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
    > #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\WMSchApi.dll
    > #(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
    > successfully
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
    > context
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Failure in reading
    > boolean
    > attribute DM:Ignore Policy in CN=A003514.OU=Workstations.OU=UHsg.O=HFS
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Attempt to read using
    > user:, tree:HFS
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Workstation Policy -
    > 'z_Global Workstation Package:General:Remote Control
    > Policy.WorkstationPackages.Workstations.UHsg.HFS'
    > #(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
    > name...
    > #(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
    > CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
    > #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\WMSchApi.dll
    > #(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
    > successfully
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
    > context
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: User Policy - ''
    > #(768)# 11:47:03 AM 02/13/07 Normal : Only workstation policy settings
    > active...
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Finished reading
    > policies
    > #(768)# 11:47:03 AM 02/13/07 Normal : Reading workstation DN and tree
    > name...
    > #(768)# 11:47:03 AM 02/13/07 Normal : workstation DN -
    > CN=A003514.OU=Workstations.OU=UHsg.O=HFS, treename - HFS
    > #(768)# 11:47:03 AM 02/13/07 Normal : Loading : C:\Program
    > Files\Novell\ZENworks\WMSchApi.dll
    > #(768)# 11:47:03 AM 02/13/07 Normal : Workstation IS authenticated...
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Loaded [ZENNW32.DLL]
    > successfully
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Successfully initialized
    > context
    > #(768)# 11:47:03 AM 02/13/07 Normal : AgentDSAuthenticationHandler:
    > authentication for nearest replica returned : 0
    > #(768)# 11:47:03 AM 02/13/07 Normal : ZENNDSUtil: Unloaded modules...
    > #(768)# 11:47:03 AM 02/13/07 Normal : UnLoadZenAutilLibrary :Successfully
    > unloaded ZenAutil.dll
    > #(768)# 11:47:03 AM 02/13/07 Normal : LaunchRcRvAgent: CalculateRTT is
    > over...
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    > #(768)# 11:47:04 AM 02/13/07 Normal : DRIVER to use is DARPAN
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    > #(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: Ict_Uc.dll is not
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    > #(768)# 11:47:12 AM 02/13/07 Normal : RcRvThread: Ict_Uc.dll is not
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    - Check all of the other support tools and options available at http://support.novell.com in both the "free product support" and "paid product support" drop down boxes.
    - You could also try posting your message again. Make sure it is posted in the correct newsgroup. (http://support.novell.com/forums)
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