Unable to remove old version of iTunes, apple application support.msi
Hi, I'm having trouble with my itunes and i don't know how to uninstall the old version of itune or uninstall the apple application support file that is in my control panel if anybody can help it will be greatly apprciated....
Did you get your issue resolved? I think I'm having the same problem. I can't uninstall itunes and I can't reinstall itunes without a box popping up stating
" The feature you are trying to use is on a network resource that is unavailable. Click ok to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below"
And when I search for that file on my computer, it finds 2 different paths and NEITHER of them contain the .msi file. I'm ready to pay apple support just so I can scream at someone. This is so frustrating!!!!
Similar Messages
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Unable to remove old version of iTunes
no "remove" option, in the control panel for itunes, downloaded new itunes, can't install it. message said
"cannot remove old version, contact technical support group".
i give up.
anyone know about this???First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?
(thank you very much, {b nior}) -
It says this when I try to open iTunes:
Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.
Error 2
I've tried uninstalling it and installing it several times. I've tried to download Apple Application Support separately but it just says:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4... Please refer to Help and Support for more information. HRESULT:0x800736FDYou have missing information in your Windows programming.
You need to repair your computer so it can run iTunes. If you plug those error codes into your browser you may get an answer. -
My computer cannot remove Apple Application Support.msi
I cannot syncing iphone to my computer I will remove itune and install again But my computer cannot remove Apple Application Support.msi ( I try many time)
my computer have massage " the feature you are trying to use on a network resource that is unavaliable " help meReset computer and try again
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Can't run iTunes, Apple Application Support program missing.
Can't run iTunes, Apple Application Support program missing. It's a brand new computer, never had iTunes installed. I've attempted 16 installs, each time uninstalling the previous install and verifying no Apple software installed before trying again; I've also been using different browsers, still no luck. Windows 7, 64 bit.
Try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AAS might not install right now, but you may get a more useful error message as to why not, or it might install once the other components have been installed.
tt2 -
ITunes Apple Application Support error on Windows 7 Professional PC HRESULT: 0x80070091
Hello,
ITunes suddenly stopped working on my Windows 7 Professional PC.
I was initially getting an Error 2 -- and I followed the instructions to uninstall and reinstall iTunes (restarted, updated Windows and ran CCleaner inbetween).
After the new install, I received the error:
Apple Application Support was not found.
I downloaded WinRAR and tried to install a standalone version of Apple Application Support. I still cannot start iTunes, and receive the following error message.
Error message:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT, type="win32",version='8.0.50727.6195",publicKeyToken="1fc8b3b9a1e8e3b',processo rArchitecture='amd64'. Please refer to Help and Support for more information. HRESULT: 0x80070091.
I have a new laptop with Windows 8.1, and I want to transfer my libraries to it anyways. So, I'd like to either get iTunes functional on the Windows 7 PC, or find out if there is a way to simply move the libraries for ipod and ipad to the laptop without iTunes active on the PC.
Thanks so much for your help.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Application Support won't install normally.
tt2 -
UNABLE TO REMOVE OLDER VERSION OF ITUNES
I am trying to install the latest verison of Itunes to enable my IPAD to work. It cannot remove the older version. Gives message "that it cannot find installation package"
Might be something of use in this Link:
http://support.microsoft.com/kb/290301/
Also, if you haven't already... See Here:
http://www.apple.com/support/itunes/
Installing and Removing iTunes -
Unable to remove old version of Power Query
I suddenly observed that Power Query and Power View tabs are missing from my Excel 2013 Pro Plus. Don't know the reason for this, but when I tried to install again, it says "The feature you are trying to use in on a network resource that is unavailable...
Enter alternate path to a folder containing the installation package "PowerQuery_2.10.3598.81 (32-bit) [en-US].msi
Old version of Microsoft Power Query for Excel cannot be removed.
Can you please help me with this error?How are you attempting to uninstall the old version of Power Query? Add/Remove Programs?
Ehren -
I received this error message when attempting to open my iTunes: apple application support not found
I'm not sure if my iTunes won't open because my apple software might have been deleted from my computer during a clean out. How do I reestablish my apple software without losing all my iTunes music? Apple's error message is telling me that I have to uninstall iTunes and then re install it, but I'm pretty sure I'll lose everything if I do this. Suggestions?????
Hello RunnerGirl98,
If you reinstall iTunes using this article, your songs will not be deleted. The Media in iTunes is stored in the iTunes folder, which is normally found in your Music folder and is not attached, or part of the iTunes application.
It will be either one of these 2 articles depending on the OS version you have installed:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
I would also verify where your iTunes library is stored using this information:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Regards,
Sterling -
I am unable to remove an old version of itunes
I am trying to update Itunes on my laptop and keep getting an error message:
Unable to remove old version.
What can i do?(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
HT1925 how do i remove older versions of iTunes from my macbook air.
how can i remove old versions of itunes from my macbook air
Welcome to Apple Communities
When you update iTunes, older versions are replaced. If you didn't update, go to Software Update -
Can't delete old version of itunes for xp
When downloading the updated version of itunes,the installations stops and windows installer pops up. How can I locate itunes.msi. unable to to delete the old version of itunes.
These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
I have instlled and uninstalled iTunes on multiple occasions but iTunes fails to start with message "Apple Application support is required to run iTunes .......... Error 2 (Windows error 2)". Most most frustrating. Can anyone help, pleeeeeeease!!
iTunes "Apple Application Support is required... Error 2" and possible fix.
Hi Redgilly (and others).
I just resolved this on Win Vista (should apply equally for Win7 too). Please uninstall iTunes before proceeding though. I'll walk you through the process I followed, if you like you can jump straight to the Solution section.
Problems:
The initial error during the installation of iTunes was:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x8007054F
The error (after installing iTunes) when trying to run iTunes was:
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
After trying various fixes around the forums I came across this MSKB article, which relates to the first installation error:
http://support.microsoft.com/kb/2688946
This lead me to trying to install MS Visual C++ but I received the following error trying to install that:
Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL,type=”win32”,version=”8.0.50727.762”,publicKeyToken=”1fc8b3 b9a1e18e3b”,processorArchitecture=”amd64”’. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. Assembly interface: IassemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}
Note: The installation of VC++ rolls back when it fails.
Solution:
Through this error I found this MSKB article:
http://support.microsoft.com/kb/946414
The Automated MS "Fix It" msi package didn’t work.
Note: Please backup your registry first (see the above MSKB article for instructions).
I opened the registry and (as instructed in the MSKB article) deleted the following keys:
HKEY_LOCAL_MACHINE\COMPONENTS\
PendingXmlIdentifier
NextQueueEntryIndex
AdvancedInstallersNeedResolving
Reboot and reinstall iTunes.
I hope this helps. -
I tried to download the latest upgrade and I got a message telling me "The application or DLL ProgramFiles/CommonFiles/Apple/Applie Application Support\ApplePushService.dll is not a valid Windows image. Please check this against your installation diskette." and then below that another message "iTunes was no installed correctly. Please reinstall iTunes. Error 7 (Windows error 193). I tried reinstalling and it still will not work.
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. If you're using Vista or 7,now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair". If you're using XP,head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (If you've got XP, although the procedure is for Vista and 7, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever -
I download Itunes and keep getting the message "Apple Appliation support was not found. Apple application support is rquired to run Itunes. Please uninstall itunes, then install itunes again." Anyone know what i need to do to get it downloaded?
b noir
I have a very similar problem. I am running a new install of Windows 8.1. When I install iTunes 64 bit I receive 2 similar pop-up error windows containing the following (note error code and error text differ "iTunes Helper" vs. "iTunes"):
^^^^^^^^^^^^^^^^^^^^^
Apple Application Support was not found.
Apple Application Support is required to run iTunesHelper. Please uninstall iTunes, then install iTunes again.
Error 2
^^^^^^^^^^^^^^^^^^^^^^
Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.
Error 2 (Windows error 2)
^^^^^^^^^^^^^^^^^^^^^^
I've followed the instructions given in this post:
download/install WinRAR
extract iTunes64Setup
double click AppleApplicationSupport.msi
When I run AppleApplicationSupport.msi, I receive the following error:
^^^^^^^^^^^^^^^^^^^^^^
! C:\Users\Charlie\Downloads\iTunes Extract - 2\iTunes64Setup\AppleApplicationSupport.msi: The archive is corrupt
^^^^^^^^^^^^^^^^^^^^^^
Any ideas?
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