Unable to Renew Photoshop

Hi.  I received a message to renew my subscription to Photoshop and when I try i keep getting the message that another Adobe app is in use and I must close it first.  I am lost.  I also purchased a new subscription and still receive the same message. Help!  Thanks!

Please check if you have Bridge running in the background. You may follow the steps in below Kb to check and close Bridge.
http://helpx.adobe.com/creative-suite/kb/error-installation-cannot-continue-bridge.html

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