Unable to renew Skype Number

When I log into Skype, it tells me my number is about to expire. When I click on "Settings" to renew it, it simply tells me I have insufficient Skype funds (I don't). All it will allow me to do is "Update" my payment settings, even though it actually won't (when I press "billing" nothing happens). When I go to the section of the site to download a number, it only aks me to purchase a new one. HALP.

Hello,
On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
To change your Skype Number payment method:
Sign in to your account.
In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
Click Settings. 
Here you can change your existing payment method.
You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

  • Renew Skype Number

    I have problem in renew skype number , i need to change payment method from skype credit to Visa , but the selection not found , when i click changr payment method i find only skype credit only 
    what i can doing to renew my skype number by Visa 
    My Regards

    timesciences wrote:
    I have had the same skype number for 5 years. Now I cannot renew it. There is only an option for a new number. Dont want that, want the old one back. Any possibility. The text support pop up window never opens.
    Hello,
    1. Allow your current Skype Number subscription to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the subscription expiration date.
    2. After the subscription expires sign on to your account details.  You should be presented with a triangle icon with an exclamation mark inside it and be greeted with the message that your Skype Number subscription has expired.  Click on the "Reactivate" link and proceed to "renew". You should now be able to renew.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Skype Credit unable to purchase Skype number (for ...

    Hi, I am unable to purchase Skype number (for German) using Skype Credit. It only show some other options like CC, paypal and others. 
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    Thanks!

    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Unable to renew Skype-in number

    I'm trying to renew my skype-in number. 
    I have two days to renew my skype-in number and unfortunately none of the remedies mentioned in the forums are working for me. I need to renew my number, but appear to have no way of doing it. Can someone tell me how one renews a skype-in number when the 'settings' link under the number just brings me back to the same page and no hint as to where I can go to change payment method (as one forum post suggested) or any other way of paying?
    Joe
    Solved!
    Go to Solution.

    Hello,
    On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
    To change your Skype Number payment method:
    Sign in to your account.
    In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
    Click Settings. 
    Here you can change your existing payment method.
    You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
    When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Renewing Skype number pending since November

    I tried to renew my Skype number back in November and it still shows "pending". My skype number is not working and I need to keep that number. Suggestions?

    Hi, Skypephone, and welcome to the Community,
    Please do contact customer service soonest to resolve this!  I would also recommend checking with PayPal and whatever payment method you use to fund your PayPal account to ensure there are no problems with either.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Renew Skype number before it expires?

    How can I renew my Skype number a month or so before it's up for expiration? Want to do it now while I just got paid and can't figure out how. Thanks!

    just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • How to renew skype number?

    I received an email to ask for renew, I went to my skype account and click my number
    but there's no renew button or else
    the payment details are there, but why is skype threatening to remove my skype number when the renew option is not available?

    Hi, SEOConsultant1, and welcome to the Community, If your Skype Number subscription has cancelled, you have within 90 days from the date of cancellation to sign in to your account dashboard and renew the subscription.  You can either...Add enough credit to your account and reactivate the subscription (the subscription reactivation may occur automatically as soon as sufficient credit is added to your account to process the renewal), orReactivate the subscription and choose a different payment method.The most common reason for an existing subscription to cancel is due to the expiration of the current payment method on file. You may always contact Skype Customer Service for further assistance. Regards,Elaine

  • RENEW SKYPE NUMBER FOR ONE MONTH

    MY NUMBER EXPIRED BUT I ONLYHAVE 16 DOLLARS IN THE BANK AND 6 DOLLARS SKYPE CREDIT CAN I RENEW MY SKYPE NUMBER FOR ONE MONTH FOR NOW?

    You could always allocate a number to multiple business accounts in Skype Manager. Then re-direct the number via IP-PBX to go to different extensions.
    Try the following here [If you look in the advanced section of this manual, you'll see an example of two accounts using one number]
    http://download.skype.com/share/business/guides/skype-connect-user-guide.pdf
    7.5 Online Numbers for incoming calls
    You can use both business Skype accounts and Online Numbers simultaneously on a
    single SIP Profile if you wish. In other words, you may have multiple business accounts
    and Online Numbers added to one SIP Profile at the same time.
    7.5.1 Adding an Online Number to your SIP Profile
    Shows you how to setup such
    Thanks,
    Kent C.

  • Cannot renew Skype number service

    I tried to renew my subscription to Skype number, but the system doesn't allow me to do so.
    It says: " You Skype number subscription will be expired today as your payment was unsuccessful. Please chance your payment method to retain your services"
    I am using Skype credits as my payment method. My last payment was 17.5GBP and I have 17.97GBP Skype credits on my account. Does anyone know how to renew the service?

    Hi, montcarf,
    These subscription-related matters must be resolved by Skype Customer Service.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service  
    When you state that live chat (is actually instant message) was not working, could you provide more detail of what did or did not occur? If you are unsuccessful in sending a message, to which you would receive a reply via e-mail, please post back indicating error messages and the browser(s) you used.
    I agree with you; I would be alarmed as well.  As a proactive measure, I would recommend changing account passwords.
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How to renew skype number and extend subscription?

    I wat to reactivate my skype number and extend the period from 3-months to 1-year. Although the option is available, the ystem only keeps the 3-month button active and the 1-yr option is not activated.

    Hi, SEOConsultant1, and welcome to the Community, If your Skype Number subscription has cancelled, you have within 90 days from the date of cancellation to sign in to your account dashboard and renew the subscription.  You can either...Add enough credit to your account and reactivate the subscription (the subscription reactivation may occur automatically as soon as sufficient credit is added to your account to process the renewal), orReactivate the subscription and choose a different payment method.The most common reason for an existing subscription to cancel is due to the expiration of the current payment method on file. You may always contact Skype Customer Service for further assistance. Regards,Elaine

  • Renewing Skype Number

    I am having trouble renewing my SKYPE Number.  It tells me to update my payment method.  Which I have and it workks (I have bought more credits).  But it doesn't seem to make the payment for the SKYPE Number.  Any ideas?
    Thank you
    Michael

    Here it is:
    First Screen from the My account page depicting the warning:
    Clicking on the "settings" link brings me to the page:
    The VISA account showing is a new payment method I have entered after receiving the notice. It does indicate "Paid With"  above the account reference - however there has not been any transaction logged at the Bank site, and my Skype account continues to indicate that my subscription expires today.
    There are no other options other than "Change payment method", and even when I change that to Skype Credit the issue is not resolved.

  • Unable to reinstate Skype number

    We have just realised that our Skype number has expired (no notification received - we only realised after trying to call it several times ourselves).  However, we now cannot access the Billings and Payments screen (get an "oops we're having technical difficulties screen). If we click on the "reinstate number" link we get a "page not found" message.
    Basically we cannot do anything at all to try and reinstate our number.  We've been trying for a few days now, and really need our number back as it's advertised on our website.
    Anyone else having the same issues?
    Thanks

    Checking for you both.
    2BLKN - What response did you receive from the CS unit?
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Unable to Allocate Skype Number

    Hi All,
    I have tried multiple time to allocate a Skype Number (following the instructions at https://support.skype.com/en/faq/FA976/how-do-i-as​sign-skype-numbers-to-members-in-skype-manager) but was unsuccessful.  
    Everytime I receive the following error
    Service Unavailable
    We're having technical problems. We're sorry for the inconvenience. Please try again after a few minutes.
    Thank you.
    (07276d26, 2014-05-13 11:32:30)
    Any help will be appreciated.
    Thanks

    Hi, Rohitkan, and welcome to the Community,
    Skype Customer Service should be able to review your order history details.  Please contact them directly.  However, I would not recommend choosing "Request a Refund;" choose another route through the various drop-down menu options presented so you can start an instant message chat with a representative.
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Skype is aware of continued and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • UNABLE TO CANCEL SKYPE NUMBER

    Am I able to cancel my skype number?  If not then that is stupid.  It was a purchase by mistake.  Didn't even confirm the purchase.

    Hi, NM789, and welcome to the Community!
    If you cannot cancel your Skype Number subscription from your account where you manage your payment methods and purchases, Skype Customer Service can assist:  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Unable to set Skype Number as Caller ID despite su...

    Hi there,
    I have been trying in vein to set my new Skype number as caller ID for all my Skype calls. The reason I purchased a Skype number was for this reason. Depsite following the how to on this page "What is caller identification and how do I set it up?" my Skype number does not appear in the drop down menu when I follow all these steps ONLY my mobile number shows up.  I am a little annoyed by this and I would not have paid for a Skype number had I know you can not actual assign this number to your caller ID.  Maybe I am doing something wrong however, I am tech savvy enough to follow instructions and these don't help. I hope it is possible otherwise I feel I will need to seek my money back.  Thanks in advance

    i am in the same boat
    just spent $24.00 for 3 months..
    and found out that i can not use this number as my caller ID.
    very annoyed

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