Unable To Repair/Update Firmware for a Creative Nomad Jukebox

Hello all,
I've been trying for the past...3 or 4 hours to get my player to work, but it simply refuses to work =P. I sent the problem into Creative, but haven't gotten a response for a couple days now. So, here's a copy-paste of what I sent in that e-mail. If you can think of anything that might help, please don't hesitate to post! I really need your help on this one!
My player's hard dri've recently died, and I received
a replacement from the original store (a CompUSA).
However, my Firmware for the device has failed. I
tried the firmware upgrade for my Zen, but after
a certain number of tries, I gave up. Here is the
list of steps that I followed.
On Zen: Click "Reload OS", let it run, it says
run the firmware upgrader now.
On Computer: "You cannot install this firmware
update with your player's current drivers using
the SB394 connector. To update your player's
firmware, this application will temporarily
replace the current drivers and restore them after
the installation is complete. Continue
installation?", I click Yes. Then it says to
disconnect, and re-connect. I do it.
It shows my version (.2.0), and I'm upgrading/
repairing it to .2.02. When I click "Upgrade", a
warning message pops up and says:
"Your player cannot start up properly. Please
reboot your player and run this application again.
I've done this at least 0 times, and nothing changes. My player is a Nomad Jukebox Zen, the one with a FireWire connection, and like I said,
I've tried this at least 0 times with the same results. Is there a process to completely remove
the firmware on the device, then reinstall it,
or to roll it back or something? Any other ideas
to fix this problem is needed as well.

Bump.

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