Unable to 'report a problem' with iTunes purchase

Hi all.
I have a Season Pass for Castle, Season 1 in the UK store. They have, as usual, been releasing the episodes for download approx 24 hours after transmission (yes, US readers we're THAT far behind you in being able to get this programme.). However, last week Channel 5 broadcast the final 2 episodes of season 1 back to back on the same night. Only one episode, episode 9, appeared in iTunes.
I thought I would use the 'report a problem' feature to ask if they're actually going to put the last one up to download, or if it's been forgotten. However, clicking the 'report a problem' link in My Account on any episode of Castle just opens the default Apple support webpage in Safari. If I use the link on any other purchase then I get the correct "Problem: Choose One" drop down within iTunes.
So, how can I ask a question of iTunes support about the currently missing episode if I can't use the "report a problem" link?

Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

Similar Messages

Report a problem with iTunes purchase

I need to report a problem to Apple on a recent App purchase. After logging in to my account in iTunes, following the links to the purchase I want, the 'Report a Problem' link opens the iTunes Support link in my browser, where I see no place to get to the problem purchase and file a report. The links used to work in iTunes, as I have successfully reported a purchase problem in the past.
Hope you can help!

Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

HT4539 how to report a problem with a purchase

how to report a problem with a purchase

What type of problem ? If you've been over-charged then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If the item doesn't work, then depending upon the item type (app, ibook, music etc) then you might be able to re-download it via the Purchased tab in the App Store or iTunes store app : re-downloading . Music, films and tv shows can't be re-downloaded in all countries. If it's an app then you should also try contacting the app's developer before using the 'report a problem'
If you aren't in a country where you can re-download the item or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that item and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT2693 Report a problem with iTunes

I play Modern World by Gree, and the purchases with my iTunes was glitch in the game. Allot of people had this problem and the company knows this. I contacted the company's customer support and they have not responded in three day. I want to a refund of the iTunes that they consumed this weekend.

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

TS1368 when i try to report a problem with a purchase i just get a message saying'cannot connect to itunes store' but it lets me in to make purchases. whats going on?

when i try to report a problem purchase to itunes i keep getting a message saying 'cannot connect to itunes store' or 'cannot connect to server' dispite being able to visit the store to make purchases. is this just a scam by itunes not to engage with problems?

"is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/

Problem with iTunes purchased track. I purchased an album from the store and downloaded. I contacted support as one track was defective and had this one track setup to re-download, which was successful.

I purchased an album with 11 tracks from the Store. When the download was complete, I edited the name to make it easier for me to find. I then synced my iPod and iPad with the new album. However I found that one of the tracks was defective and after writing to the support community, a second download was setup and this fixed the bad track. I was surprised that when the track downloaded, it went to the track with the new name. However it works perfectly on my computer. For some reason, the iPod and iPad have synced a few times but the track for this album on these is the original track with the defect and this has not fixed, though there have been multiple times that it has synced. The laptop with its corrected track works fine.
The message from support told me to be sure that the software on my laptop was the current version and I did correct this before getting that corrected download. However I notice that my iPod says that it has the latest version and won't check for an update until 2/24.
Can you help me figure this out. I thought if I could delete this track off the iPod and iPad that it would sync the correct version, but I can't see how to delete these.
Thanks for any help you can offer.

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

HT204088 How do you report a problem with a purchase you did not authorize?

I have some unauthorized charges and when I click on "report a problem" on the bottom of the purchase history, it renews the page with "report a problem" next too all the purchases. When I click on one of those, it just takes me right back to the iTunes home page. Does anyone know how to do this please?

Welcome to the Apple Community.
Try contacting Apple through iTunes Store Support

TS1424 Anyone have problems with iTune purchases and functions when overseas?

I am in Israel, been here for three weeks and had no problems with apps updates, purchases,etc.
suddenly it says that I cannot coplete transactions because PayPal is declining payments.
However a quick check with PayPal shows that my account is in order and it should NOT be a problem.
There is a suggestion that being in another country is related to the problem.
Is this Possible ?

I have this exact problem. Also affects any app that is using map services (like foursquare). I've had Apple replace the phone (didn't help), had Verizon replace the SIM card (didn't help), and so I am still trying to solve this while Apple and Verizon point at each other and say that the other one is the problem.
Sorry no solution, but I hope one pops up here on this thread!

Problems with itunes purchases.

I'm having a problem with my Itunes. My computer recently crashed forcing me to reinstall everything I had. Well, I had all of my songs on my ipod, but when I went back into itunes this little box popped up. It told me that other users had the same connection or something and if I wanted to replace all my songs with this itunes. I said yes, thinking that it would let me keep all of my current songs. Well, it didn't. It erased them all and now they are gone. I can reload most of them becasue I have the cds, but what about the ones I bought on itunes? I have the receipts for everything I've ever bought, but how do get them back?? Need help fast!!! Thanks!

https://getsupport.apple.com/Issues.action

HELP! Problems with iTunes purchased content authorization...

I have many computers and between the wife and myself we have a lot of music. I just recently upgraded my windows partition on the Mac Pro to Windows 7 64 bit. Everything works great with the exception of iTunes. For example I will double click on a song to begin and it will tell me that my computer is not authorized to play the song... I will fill out the form with user name and password it will then access the store and tell me that the computer was already authorized (I have 3 of the 5 authorized...) However it will not let me play the song... when I click it again the same annoying dialog box pops up??
Another issue I am having is that none of the videos play... for example if I click on a video (that it actually thinks is authorized) I just get a gray box where the video is supposed to be and no audio...
I have tried uninstalling and re-installing I even tried using a restore point. Any ideas?? Thanks. Matt.

I just recently upgraded my windows partition on the Mac Pro to Windows 7 64 bit. Everything works great with the exception of iTunes. For example I will double click on a song to begin and it will tell me that my computer is not authorized to play the song... I will fill out the form with user name and password it will then access the store and tell me that the computer was already authorized (I have 3 of the 5 authorized...) However it will not let me play the song... when I click it again the same annoying dialog box pops up??
Just doublechecking, Matt. In the course of your troubleshooting to date, have you worked through the following document?
[iTunes repeatedly prompts to authorize computer to play iTunes Store purchases|http://support.apple.com/kb/TS1389]

Problem with iTunes purchase

I recently purchased a couple of albums from the iTunes store. They downloaded and installed to my iTunes directory, but do not show up in my music library on my ipod. Any one out there have any idea what I need to do to get them to into my ipod library? Thanks in advance for your help.

Hi marlin 45/70,
Welcome to Apple Discussions.
Since you've purchased the songs, I will assume that you computer is Authorized to play ITMS content.
If the files aren't in you iTunes Music Library then go to where your music folder is stored on your hard drive and locate the files in the that directory of folders.
You should just be able to drag the files into iTunes and use them.
If you can't find the files then look in your recycle bin in case you've accidentally deleted them (iTunes music is only moved to the recycle bin when deleted in iTunes, you have to empty the bin to complete that process.
If you find the files in your Music folder just add them to iTunes, if there in the recycle bin move them to the desktop an add them to your iTunes library.
If you get stuck post another message.
Kind Regards,
Peter.

Problems with iTunes purchase/support

I purchased the Matrix trillogy last night, and did not have time to download all of the content before I went to bed. I woke up this morning I tried to download the content, but iTunes is saying that I only purchased the first Matrix. I tried to contact support and was successful the first time. After that first contact (no response yet), I decided to try to puchase the trillogy anyway (it is cheaper that buying the remianing two movies), and iTunes will not allow me to purchase the trillogy now.
If I try to contact support now, I get a popup dialog that takes control of the window and does not respond to user input(close, no and yes buttons do not respond). The only way to do anything in the browser after that point is to back up or close the window.
Any advice?
Harlow

Hi,
Check to make sure you do not have In App Purchase restrictions set up: General>Restrictions. If Restrictions are on on your device, make sure the In App Purchases is ON.
If Restrictions are not turned on, contact iTunes Support:
https://expresslane.apple.com/Issues.action
Cheers,
GB

I can't 'report a problem' with my purchases, how can i fix that?

i did not mean to buy a book thing from newstand and it says i purchased 3 items i do not want how can i get my money back?

All purchases are final (after all, you can't exactly return them as you would a physical object). If you contact iTunes Support and ask them very nicely it's just possible that they may agree to refund you as a one-off concession, but please remember that they are under absolutely no obligation to do so. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column

HT4539 how to report a problem with a purchase i can't buy app in store....help me Pls.

i wanna buy gems in app in game Clash of Clans but i can't buy.Please halp me
thx u....

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Why Can't I Report a Problem with my iTunes Purchases?

When I go to my Purchase History and click Report a Problem with a purchase it does not take me to the right page. It takes me to this page: http://www.apple.com/support/itunes/ I do this on my pc and I follow these steps:http://support.apple.com/kb/HT1933 Still does the same thing.
Can I get some help please?

Click Support at the top of this page, then click the link under Contact Us.

Unable to 'report a problem' with iTunes purchase

Similar Messages

Maybe you are looking for