Unable to request new password for Jabber free

A user-account for a colleague of mine does not seem to work any more, he is unable to log in to the account and unable to request new password for the account as well.
When attempting to request a new password, he receives this message: 
Invalid email address or Jabber Video address
This happens wether he uses the jabber account name, or his email adress.
If he tries to create a new account using his email adress, he is informed that the adress have allready been registered.
The account appeared to work fine untill last week.
What might cause this, and how can one resolve this issue?

HI
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How to get SAP B1 Lincence key
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