Unable to reset 3rd gen Apple TV via iTunes

3rd Gen Apple TV started flashing.  Screen is completely black, so plugged in to computer at present as Apple suggests, but there is nothing on iTunes as shown to allow me to reset the Apple TV.  Any suggestions?

Did you follow the steps? Unplug all cables, connect micro usb, then power.
Apple TV (2nd and 3rd generation): Restoring your Apple TV
Make sure you are connecting directly to computer, not a keyboard or USB hub. Try a different cable

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    WIndows: iOS: Device not recognized in iTunes for Windows

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