Unable to reset ipad previous owner still logged on it
I bought an ipad from a pawn shop. Came home to reset product & now it won't let me go pass....HELLO... It says previous owner has ipad linked to his Apple ID wants his I'd & password. I have idea who this person is. How can I bypass this all do I can link this ipad to my account & start using it ASAP. Please someone help!!!
If Find My iPhone is turned on in IOS 7, the Apple ID and password of previous owner will always be required before anyone can:
1. Turn off Find My iPhone on device
2. Erase device
3. Reactivate and use device
http://support.apple.com/kb/ht5818
Similar Messages
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Bought reset iphone can the previous owner still read my messages n emails?
I Was given a reset iphone and then plugged it into my iTunes is it possible that if the previous owner bought a new iphone and plugged it into theirs itunes that they will be able to access anything from the iphone that they reset and gave to me for example emails and messages?
I'm not really sure what you are referring to when you say reset, but the first thing you want to do if you purchase an iOS device second hand is restore it. This will make sure the iOS is perfect and up to date and nothing is loaded onto the device without your knowledge. If you have reason to suspect something may be loaded allowing the previous owner access to your information, then I would recommend restoring. Also, ensure you have your own Apple ID and password that no one knows or uses but you. You can change your Apple password if you are worried someone has access to that, as your Apple ID can be used in multiple places giving access to others who have your Apple ID and password.
Use iTunes to restore your iOS device to factory settings
Apple ID: Changing your password -
HOw do I erase ID for previous owner. I was asked for that PW when updating a game?
The content on your device that was downloaded with previous owners I'd will be forever associated with that I'd.
It would be best for you to restore the device to factory settings and make it your own.
How to restore
Via itunes
http://support.apple.com/kb/HT1414
via device
settings/general/reset/erase all content and settings -
ipad wify cellular
<Personal Information Edited by Host>If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.
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How to unlink iPad previous owner
i have ipad 2(GSM) A1396 & i don't no about previous owner of this iPad. can any one helpout me plase .
when i press power button after few sec show sceen of activation asking email and passward likek some thing ([email protected])
how to fix this ?You can't fix that, that is known as the Activation Lock, it is a security fearure to keep people from enabling stolen devices, the only way to remove it is to have the preious owner remove the device from their icloud account.
There are no workarounds or ways to bypass it. you should return it to where you purchased it and attempt to get a refund as it will never be functional until the previous owner does their part. -
HT1212 I have forgotten restrictions password and unable to reset ipad. Please help
I Think my daughters played with this feature and created a password that I don't knw. I backed up all pics and videos hoping to be able to reset the lock out. But I need the password to reset! How to reset my ipad so I can use it to full capacity? Please help!
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software. -
Lookin to know how to enter new appl id on my ipad the previous owners id requesting password keeps coming up. I cannot contact him
You can log out of the previous owner's account by tapping on the id in Settings > iTunes & App Stores (Settings > Store on iOS 5 or below) and you can then log in with your account. But if there is any content from the previous owner still on it then that will remain tied to their account (so only their account will be able to download updates to those apps) - you will be better off resetting back to factory defaults (Settings > General > Reset > Erase All Content And Settings) and starting 'as new' with it.
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My uncle just recently bought me ask iPhone 4 and I an trying to activate it. It says the previous owners still had it on his appleid account. we are not able to contact him so hoe do I activate the phone with my apple I'd??
You haven't told us exactly what kind of messages you are getting when you try to start the device. If you are asked to log into icloud with an ID and password, then if the previous owner had an icloud account defined and Find My iPhone turned on, then you won't be able to start it until you get the ID and password from the previous owner. There's nothing more you can do other then to return it.
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How can I remove the previous owners apple i.d. from my app store?
Just recently, after 8 months of ownership, my App Store has started to cancel my updates in favour of asking the computers previous owner to log into the app store to update. Is there any way I can remove their account from my App Store? It's getting annoying!
Were there apps that the previous owner bought from the Mac App Store on the Mac when you got it? They should have been removed before passing the Mac to you. At this point those are pirated apps and they can only be updated using the previous owners Apple ID. You should remove all of them from the Mac and buy them using your own Apple ID. Probably not what you wanted to hear.
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How do I reset a used ipad given to me as a gift? I am unable to finish activation because I have no previous owner's information?
Settings, general, erase all content and settings.
if the person has iOS7 on that device and it's activation locked then you'll need the apple ID of the previous owner to fully wipe it. So if you can't wipe it you'll need that previous owner to give you their apple ID or to unlock it for you.
If you can't contact them or if they can't unlock it, try to get your money back because without that info you can't fully erase that ipad, and it's unfortunately possible that the device they sold you wasn't theirs to sell. -
Ipad needs resetting but because it's second hand the password from the previous owner is still on it and I do not know it, is there anyway around this so I can take all the data off? It's urgent because it is being used as a gift next week!
The previous owner should have reset it back to factory defaults before selling it. What iOS version is the iPad on (Settings > General > About > Version), and has the previous owner left him/herself logged in in Settings > iCloud with Find My iPad enabled on that screen ? If it's on iOS 7 and Find My iPad is enabled then you should contact the previous owner and ask them to remove the iPad from their account, otherwise you or the recipient of the gift will have problems with activation lock : http://support.apple.com/kb/TS4515
To reset the iPad back to factory defaults (if it's not linked to Find My iPad) you can use recovery mode : http://support.apple.com/kb/ht1808 -
I purchased and IPad from a pawnshop, I am unable to log in after resetting the whole IPad, how do I login using my Apple ID and password
It is for anything running (if I remember correctly) iOS7 or iOS8 or later. You could conceivably buy a really old iPad that is incapable of upgrading that far (and probably not so deirable an item for you unless you're into old technology) and could be reset using a full restore. That's why they introduced this new feature.
iCloud: Activation Lock - http://support.apple.com/kb/PH13695
Activation Lock: Removing a device from a previous owner’s account - http://support.apple.com/kb/TS4515 -
How do I reset used ipad mini that has previous owner apple id in it?
How do I reset used ipad mini that still has previous owners apple id in it?
Where is the id showing ? If the previous owner left it tied to his/her account in Settings > iCloud and has Find My iPad enabled on that screen then you will have to contact the previous owner, only he/she can remove the iPad from their account - it will need his account's password to log out directly on the iPad, or he can do it via http://www.icloud.com
iOS 7 and activation lock : Find My iPhone Activation Lock: Removing a device from a previous owner’s account. -
I purchased a used 2008 iMac. And although the previous owner said he deleted all of his information, his iCloud account is still the primary. I don't have a clue about what to do about it. I signed him out and logged in with my info, but still no go. Is there any way to eliminate his iCloud account and make mine the primary without rebooting it back to factory settings? There was an update, I believe, that I couldn't install because i didn't have his password that is what made me aware that his acct. was still active. I don't know what to do. Any help is greatly appreciated. Thank you.
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
Recently purchased a used IPad 2 but it still has previous owner's data. I've been told not to sync it to my computer as it will cause problems. What do I need to do to make it compatible with accounts on my mac and ipod touch? Thanks for any and all help!
You can wipe the iPad's contents completely by going to Settings>General>Reset>Erase All Content and Settings. This will remove all of the previous user's apps, data, settings and so on from the iPad and you can set it up as your own.
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