Unable to reset my security questions because there is no option of rescue email.
I can't reset my secruity questions or get the answers to them becuase there is no option to ruscue email can I get some help?
The reset link only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
-
i was unable to reset my security questions, and i do not have a rescue email Please i need to reset them to be able to use my apple id again normally
halaalsalhi wrote:
i was unable to reset my security questions, and i do not have a rescue email
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
Unable to reset my security questions, and i do not have a rescue ema
i was unable to reset my security questions, and i do not have a rescue email
Please i need to reset them to be able to use my apple id again normallyThe Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Hi ALL,
hope you are well.
I can't remember my Answers for the security questions and i can't reset my Security questions because i don't have a rescue mail what can i do?
and i tried calling the security support team and they told me they will send me an instructions how to do it and still got nothing till now.
So please can i have some support.
I'll appreciate your help.
ThanksReset Security Questions
There are several different methods. Try one. If it doesn't work,
then try the next one. Don't try to do everything at once.
Frequently asked questions about Apple ID
Manage My Apple ID
Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I need to reset my security questions however there is no option to send a reset link to email address anyone help?
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.
-
HT5312 How can I reset my security questions if I don't have a rescue email address
How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help
Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.
-
Hi I've been wanting to reset my security questions but I don't have a rescue email address what should I do?
HI,
Get a secondary email from a service like Google or Yahoo (something that is not going to disappear like an ISP one might if you change services).
Add it to the Apple ID page.
9:16 pm Thursday; November 21, 2013
iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
I can't reset my security questions even though I have provided a rescue email and it os verified
1) Apple ID: All about Apple ID security questions
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
HT5312 how do I reset my security questions if I don't have a rescue email address?
how do i reset my security questions if i don't have a rescue email address set up?
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87417) -
HT5312 How do I reset the security questions if I don't have a rescue email?
How do I reset my security questions if I don't have a rescue email? I can't remember the answers to the security questions.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
-
HT201363 How do I reset the security questions if I don't have a rescue email
How do I reset the security questions if I don't have a rescue email and don't remember my other answers
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103680) -
I have just installed IoS7 on my I Phone. Having reset the security questions I have been ask for a Rescue Email address. My primary address is not acceptable, I have tried other addresses put but the process will not forward. I cannot go back, my phone now will not function. The Rescue Email address keeps appearing. Help please.
Did you check the email account for a verification email from Apple? You may need to respond by clicking the Verify Now link before the new rescue address will be accepted.
-
I cannot access my iTunes account because I forgot the answers to my security question. I don't have a rescue email
You won't be able to add a rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
HT5312 How do I reset my security questions if I don't have a rescue email?
I purchased a new Macbook Pro and got a free student gift card with it. I need to buy pages and keynote for classes but can't use the card because I need to answer my secuirty questions, and I don't remember either of the answers. It says you can use your rescue email to reset the questions but I don't have a rescue email and it doesn't say how to set one up with an already registered Apple ID anywhere. How can I create a rescue account or reset the questions without a rescue email?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I need to reset my security questions; I don't have a rescue email and I can't call them from where I am atm.
What country are you and your iTunes account in ? Does that country show on this page : http://support.apple.com/kb/HT5699 ?
Maybe you are looking for
-
Went to turn on my 15inch powerbook g4 and it was just sitting at the blue screen. then after a minute it flashed black and the screen came back on with a blue screen and a picture of a folder with a flashing question mark and the finder icon. I inse
-
How to create a "Command Line"/"Text Validation"
I want to create a command line like the picture. I'm using "Input Text" method for text. Variable name is "myText", Instance Name is "line". How can I use "if" in input text like this: Command name is: exit, if user wrote "exit" command, exit the fl
-
I have installed Oracle 8i Lite on my windows 98 (and my NT machine). After running the CESETUP to install on an HP Jornada, I cannot see the ODBC datasource CE. The driver does not seem to be installed. I am using MS Active Sync 3.0 for the HP runni
-
HT5622 i can't download anh buy some app on applestore
We could not complete your request. There was an error in the App Store. Please try again later. (100) Your Purchase Could Not Be Completed For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/. i can't fix it, please help.
-
903/Enterprise; log files grow boundlessly and weekly bounces are needed
This feed back is the result of an eval of 903 IAS enterprise on Solaris, 2 box cluster. This feed back is FYI. After installing IAS Enterprise 903 many times, testing stop/start/reboot use cases I noticed that many internal log files grow boundlessl