Unable to reset password on sub accounts

I'm struggling to change the password on a couple of sub accounts that my family has forgotten, unfortunately when I use the password resetter it seems to get confused. I checked to make sure the security info on my primary email address was correct.
The password resetter seems to point me to the helpdesk but this only gives me more options that then send me back to the resetter.
I rang the helpdesk but unfortunately after half an hour of messing around, the guy was difficult to understand, and when I asked him to email me the reset password on the first account he apparently was not able to email me. It seems that customer service do not have email facilities.
Whilst I'm not overly bothered about the sub accounts I do have some that are important to me and not being able to easily change the password on them seems to me to be a major failing.
I realise that this is not BT and the connection with yahoo is loose to say the least it does seem a shame that what should be a very simple task is being made very hard by a combination of language issues and technology not working correctly.
I have tried the step by step but it just pointed me at teh same failing resetter function
If anyone in the BT care team can help it would be very much appreciated.
Alan

Sadly I mentioned the difficulty on that number right in the first message, I spent 30 minutes, they really didn;t know what they were doing and I had to give up. The conversation was very difficult as I could barely understand what was being said half the time. I asked the CSO to email the reset password to my primary email but this was not possible apparently they are fixing email but don;t have any access to email !
I'll wait and see if anyone else has a solution before I call them again, perhaps a custoner care person may be watchin gand take pity on me otherwise i'll just email Ian livingstone and see what he's got to say ;-)
thanks for trying though,
Alan

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