Unable to restore after security wipe

Desktop V7.1.0.32 Playbook V2.0.1 Bundle 358
I backed up the Playbook before performing a security wipe - now the playbook will not restore - i get the message that the software version for the playbook is incompatabe with the data in the back up file - to continue update your Tablet OS
I have the latest OS so this is not possible
The first time I did the security wipe the software updated so this may be the problem - how do I go back a level to previous OS?
How do I Restore other wise?
How do Iget past this problem?

Here is a procedure for downgrading to an earlier version which came from another poster some time ago.
TUTORIAL DOWNGRADE 2.1.0.358 to 2.0.0.7971
Download 2 Softwares :
1. Dingleberry 3.3
2. OS 2.0.0.7971
Make sure development mode is ON
STEPs :
1. Make sure that your OS is 2.1.0.358 and use DM 7.0.0.41 (new update driver from your PB)
2. Ekstrack dingleberry then run dingleberry.exe
3. You need to run dinglebery for the first time to make firmware folder appear then close dingleberry.
4. Open your OS 2.0.0.07971 and ekstrack it then put in the folder custom
5. Connect your PB to your PC then DM will shown up.
6. Run dingleberry.exe then click on Firmware Button.
7. The firmware main view will shown up and make sure USB Information on the rightside is connected.
8. Click on button on the leftside and choose custom
9. Right button you can choose Core OS or Full OS. I choose Core OS
10. And click the Update button below and wait until it finished (dont break any connection).
11. After finished your PB will restart on goes back to 2.0.0.7971 without any notification for updating to 2.1.0.358. Close your DM.
Playbookers

Similar Messages

Error 21 unable to restore after update

Hello,
I recently tried to download the new update as it pestered me everytime I plugged my iPhone in (think it was 4.1). It failed, and as a result it said that I had to restore my iPhone. So I go to restore it and now it says unable to restore (error 21).
I literally have no clue what's going on. Anybody out there offer me any suggestions or advice on how to fix this problem?
Thank you for your time!

*Error 20, 21, 34, 37:* These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue: http://support.apple.com/kb/TS3125 .
Source: http://support.apple.com/kb/ts1275
*Basically you need to disable your Anti-virus software and then do a DFU restore.*
*How to DFU Restore.*
1.) Open iTunes and connect the iPhone.
2.) Press and HOLD the Home button AND the Sleep/Wake button at the same time.
3.) After the screen turns off, +LET GO+ of the Sleep/Wake button and +CONTINUE HOLDING+ the Home button.
4.) iTunes will pop up a message telling you that it has detected an iPhone in Recovery Mode. (You can let go of the Home button now.)
5.) Click 'Restore' to restore your phone to Factory settings.
Also, try updating to the latest version of iTunes before you do this.

Unable to restore after Android Update

Hi all,
After updating my Z1 to 4.4.2 I was unable to restore using the built in backup and restore app. The error message states that the selected backup cannot be used due to incompatability of the software!!!!
This should have been obvious to sony....
Also, opening the backup folder in the SD card is of no use since the files were encrypted.
Will any good soul help me restore or at least retrieve my files?
Thank you!

You cannot restore the backup from JB to KK...You should have backed up on google servers,I think from there you could have restored easily.Try this link for the contacts:
http://talk.sonymobile.com/t5/Xperia-S-SL-acro-S/How-can-I-extract-contacts-from-dbk-file-on-my-comp...
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Still freezing up after security wipe ?

Greetings all,
Despite performing a security wipe I am still experiencing constant freezing of my phone, especially with the calendar. I suspect it may be an application that is causing the issue. During backup and restore I didn't delete any applications.
Any suggestions ? Thanks in advance.

Hi and Welcome to the Community!
If indeed you suspect an app, then you can try removing them one by one until the behavior clears. But, be aware that if the app caused OS level corruption, then removing the app won't cure that corruption...only a clean OS reload would do so...and that's the process I recommend you follow.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HELP@ Playbook connot sign in after security wipe

Hi, After i did a security wipe, I can no longer login. I am now stuck at the login. I CAN'T EVEN USE my playbook anymore!!!!!! Can somoeone HELP PLEASE? I tried to update my playbook while connected to my computer (blackberry desktop software), but it\s already the lastest version. HELP PLEASE

you would need to find a shop that does data recovery and its a high cost as the data resides on chips that is encrypted
I have not heard of a place that does this yet
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Z10 stuck after security wipe

please someone help me out my z10 wont start after an interrupted security wipe out. i tried to use the KB34045 and i dont know but my power switch is not working so i cant turn on and off when my bb isnt showing. i tried to remove my battery and back but still it wont show up on my blackberry link and am using a mac. please help with wa i should do. Thank u

If KB34045 did not help you, remove the battery from your phone then connect your phone to your Mac and open Link. Give it a minute then replace the battery in to your phone and see if it will then connect.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

White screen after Security Wipe

Hi!
My BlackBerry 9900 has a total white screen without any error message after a Security Wipe
after this i have downloaded Blackberry OS for 9900 and tried to load it through "Apploader" but it says that there is no BlackBerry device software installed.

Have you tried wiping the device with a 3rd party utility like JL_Cmder?
I recommend wiping the device OS and reloading from scratch
Download JL_Cmder (linked below.) Unzip and install to your PC.
http://www.blackberryforums.com/attachments/rim-software/19475d1318636583-jl_cmder-jl_cmder-v1.9.4.z...
Make sure Desktop Software is closed.
Connect the device (if Desktop Software opens again, close it.)
Run JL_Cmder and select the option to Wipe the device.
The screen will turn red and ask you to type blackberry to confirm.
When it's done the device should restart and come up with an Error 507. This error just means the device has no OS installed.
Reinstall the OS:
1. First locate your carrier and the OS file you wish to use (you don't have to use your own carrier--any carrier will work.)
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Download the OS file from step 1 to the PC then install it to the PC by running (double clicking) the file you downloaded.
3. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Also check the following locations for vendor.xml files and delete any instances of the file:
On Windows Vista/7 navigate to C:\Users\YOUR_USER\AppData\Roaming\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
On Windows XP navigate to C:\Documents and Settings\YOUR_USER\Application Data\Research In Motion\BlackBerry\Loader XML (Where "YOUR_USER" is your username)
4. Plug in BlackBerry and double click on Loader.exet; It's located in c:\program files\common files\research in motion\apploader
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Desktop Manager Not Working After Security Wipe

I had to do a security wipe on my Tour to fix a problem I was having with the Bluetooth on my phone (which surpisingly worked!). However, now when I try to sync my phone with my computer, Desktop Manager has a problem. When the program gets to synching my calendar, Desktop Manager stops working. The screen goes white, and I get a message saying that it has stopped working. I tried clicking the Debug button, but it didn't do or tell me anything. It seems to fail when it gets to item 26 of 191 in my calendar (from the status bar that appears when synching), but I have no idea what that item is. Any ideas as to why this is now happening or how I get figure out what calendar item might be causing the problem? Thanks.

Interesting!
May have to hop on the mobile network if possible.. I'm not sure if you can register over WiFi with you being in a different country, but we can try a few steps.
Register on Network
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'
Send Service Books
call your carrier and ask them to resend your service books.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Need help restoring data after security wipe - Urgent!

Hello,
I am in need of urgent help.
I had saved some really important information in the memos of my blackberry curve 8520. After that I changed my phone to a non-blackberry phone. but I still had the old phone but it was kept off most of the time. I had backups from June 13, 2013. very recently I wiped the phone. (Very big mistake) Now I am in need of that information that I had saved in the memos. Now when I visit the blackberry protect website through my laptop it shows that the back up is there with 15 memos and many other things. but when I open the app of blackberry protect on my phone it shows that there are no previous versions of backup available to restore.
Now please tell me and help with this. I badly need the information that I have stored in the memos of this earlier back up version.
Another thing I have noticed is that there is a problem in the link between BB Protect website and the BB Protect app on my phone. For example, if I click on "Play Sound" or "Display a message" on the BB Protect website, it tries to communicate with the device and then waits for the device to respond and then it fails to do the function clicked.

Hello,
Please check very very very very (did I say that enough?) carefully that you are using the exact same BBID credentials on your new BB that you are logging into via PC.
If they are not the same, then that explains why it cannot present you with those backups on the device...they are associated to a different BBID than you are using on your BB now. To change your BB over to the BBID that contains the backups you require, you must WIPE the BB:
KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
However, be very careful when you then associate the BB to that other BBID...done incorrectly, you can lose your prior backups...refer:
KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore
Then again, if you are using the exact same BBID on both the device as well as via PC/browser, then the method discussed in KB31489 may already have been done incorrectly, wiping out those prior backups (and there is no way to retrieve them).
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

IPod Touch Unable to Restore After Connecting

Hi there,
Before I explain my problem, here are my specs:
- Running Windows XP with iTunes 9.0.2.25 (laptop is 3+ years old)
- iPod Touch 2nd Generation, 32GB running OS 3.1.2
- Purchased the iTouch in December 2009 from an online Future Shop sale
My iTouch was working fine this morning - until I tried accessing a site in Safari. Everything froze, so I just did a manual shut down by pressing the hold and home buttons together. Afterwards, the device tried rebooting, but continually got stuck at the Apple logo screen (without the spinning loop). A few seconds later, the screen would light up and then turn off. Then, it would continue to try rebooting.
It seems to me that it's stuck in a reboot loop. However, when I try entering DFU mode, it sometimes works (I've tried this many times today and nothing seems to be working). When I plug in the device into my laptop, iTunes is able to recognize it and prompt me to restore it.
When I click on the restore button, the iTouch is stuck at the Apple logo screen (with a progress bar), while my iTunes shows "Waiting for iPod...". After ten minutes, nothing happens - the progress bar on my iPod doesn't move at all.
I've tried restoring my iPod for about 2 hours today to no avail. I always get stuck at the 'Waiting for iPod' screen.
I contacted Apple Support earlier today via telephone, but it wasn't really helpful since I already carried out the same steps the support member gave me (enter DFU mode, connect iPod, restore).
Can someone help me? It's only been 3 months, so I'm not sure what is going with the device.
Thank you in advance!

When I click on the restore button, the iTouch is stuck at the Apple logo screen (with a progress bar), while my iTunes shows "Waiting for iPod...". After ten minutes, nothing happens - the progress bar on my iPod doesn't move at all.
What security software are you running on the PC, diav? (Firewall, antivirus, antispyware?)

Unable to restore after installing iOS5

I have an iPad 2 and downloaded iOS 5. I started the update process after backing up the device and syncing it to the latest version of iTunes. The upgrade indicated it was backing up the device and when I came back to check it's progress, there was an error about not being able to connect to the device because I had a security code. I entered the code and was greeted by a new screen that steps me through selecting some settings, connecting to my network and then giving me the option to restore from iCloud, an iTunes backup or setup as a new device. I chose from my iTunes backup.
All my contacts and calendar restored, and my apps. But I did not get my video and music restored. I tried manually adding the video and music and only the video was restored.
Then I got some error messages about a corrupted backup. I did a back up at 10:30 am which shows up in iTunes, but the only option for a backup now is from 3:09.
When I try to sync I get the following message. "This computer has previously been synced with an iPad or another iOS device." Then it gives me the option of setting up as a new iPad or restoring from a backup. The only option is the back up from 3:09 and when I click on that it says no such back up exists.
So do I need to set this up as a new device?
I'm using a Windows XP SR3 computer.
Thanks

rgbargie wrote:
As a last resort I connected the iPad to my Macbook which had the old version of iTunes 5.0 and no IOS 5 downloaded. It reloaded IOS 4.3.5 and the iPad came straight back up with all the apps, music and email on it without needing to do a resync with the host iMAC.
This seems odd to me that the old iOS would restore on it's own. I'm not aware that you can even do that without some user input to force the downgrade. And you would have to point iTunes to the old iOS restore file on your Mac.
I'm nervous about resynching with the iMAC now. Will it try to force IOS 5 on it again or can I just wait for IOS 6 before I put my toe in the water again?
iTunes should not force anything on the iPad. It needs user input to upgrade. You have to accept the upgrade. It should not happen on it's own. That's why your first statement has me stumped.
If you get the popup asking if you want to download and install iOS 5 - just click off of it - cancel it. You can upgrade if and when you choose to do so. You don't have to accept the upgrade.

HT201412 Unable to Restore after Update

I was trying to update my parents iPad 2, which was long over due as it has never been updated. After the update was complete it said that it failed to restore. It is now froze..iTunes no longer recognizes the device and the devices screen shows a picture of a USB plug with an arrow pointing to the iTunes logo. This appears after being reset, powered off and plug into an outlet. Any suggestions as to what should be done? At this point I dont care what is lost, I would just like it to work again...

What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

Unable to restore after update to OS 10.3.2.680

Hi, I am BB Z10 user. My issue is regarding restoration of my device from back up file. My device upgraded to OS version 10.3.2.680. When i was facing some issues typically associated with OS updation like battery overheat and sluggish performance I reset the device to factory settings after taking backup. I restore my device and evrything was fine. After 1 week my device got hanged and switch it off and on. And all of my data got clear like a new device. I am trying to again restore my device and after full restoration process getting complete smoothly (no error message) everytime my device remain blank only. Kindly help. PLSSS thanks, Umang

Hello, It sounds perhaps like this KB applies to you:Article ID: KB36747 All data is deleted following a manual restart of the BlackBerry 10 smartphone and a blue LED is displayed during boot upIf not, then please use LINK and conduct an OS reload:http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-OS/td-p/2187545#nobannerGood luck!

Iphone 4 unable to restore after locked for multiple wrong pass code attempts

My sons Iphone 4 (from verizon) has been disabled since too many attempts to input wrong pass code. It asked to connect to Itunes, have done every step to restore it and it is stuck on RESTORING IPHONE SOFTWARE; IPHONE RECOVERY MODE. It has not really progressed at all since it started that step and it has been more than 3 hours or so already. Im so scared to unhook it from the usb but i do not know what else to do. Have tried before in our MAC but would give me an error message so i tried with our windows laptop and it worked fine. But now its stuk on recovery mode.... DOES ANYONE HAVE A SUGGESTION ON WHAT ELSE COULD I POSSIBLY TRY to restore the phone???? please help!!!!

Sounds like the mess I got into when giving my little cousins and iPod Touch. They, of course, set a passcode and forgot after a few brief secondsand dissabled it. Even worse, you can't make and emergency call, plus they left it in airplane mode. I looked up how to put the iPod into restore mode. I did so on a computer it was not authorized by. Everything seemsed okay until the process evetually just stops midway every time and I have to start over. Eventually I just took a trip to the Apple store and they did it in two minutes. They said I was going to lose all the data (which would've been annoying because I got them like 60 free apps all downloaded on the slowest wifi in the world0, but suprissingly I didn't lose a thing. i even got t osee all the videos they recorded with the device for the brief time they had it. Just understand Apple makes certain tasks such as this almost impossible to accomplish at your home, forcing you to take a trip to the store. At least they are always nice about it. Good luck!
 Thank you for choosing Apple.

Restoring after Security Update damage

After downloading and installing the latest security update (2007-004) my wife's G4 iMac (OS 10.4.9) has failed to respond to anything. It now appears to start, the grey Apple logo appears and then five seconds later the screen goes black, and the computer powers off. I have tried
a) resetting the PRAM
b) starting from OSX Installer DVD (will not repair disk)
c) starting with a safe boot (no effect at all)
d) running Disk Warrior 3.0.3 (says directory too badly damaged)
e) booting it in Target Disk mode (icon does not appear on screen of other computer)
My wife depends on this iMac for her business. Now she is completely stranded.
I have to try something today to get it back in shape for her starting work tomorrow (she runs her own business and the Mac is vital to her). If I do a Tiger Archive and Install installation from the original DVD would that be a fix? Or has the volume directory been so badly damaged by the update that there would be nothing recognisable to archive?
Any suggestions appreciated.

Thanks, but I have this problem - when I set the
damaged iMac to Target Disk mode, the Firewire symbol
comes up on its screen OK, but on the connected
MacBook there is no sign of the iMac's drive
appearing. No icon, in other words. So I cannot even
access the faulty iMac's HD.
When you hook up via Target Disk mode, can you see the iMac's hard drive in the Disk Utility? In other words, can the other Mac see it, but just not mount it? That's a crucial difference, because if so, then you could try Data Rescue to at least get the data off the drive.
I've had several hard drives fail in a G5 iMac and I've had excellent luck with Data Rescue. You can download a free trial and see if it'll see any files at all on the affected drive. If it doesn't, you're not out anything. If it does, you're golden. My drives wouldn't mount, but Disk Utility would at least recognize they were there. Data Rescue doesn't have to be able to mount the drive, it just has to be able to see it.
Why do we have to go through all this? PCs get
viruses, Mac users get flawed security updates.
Like the others, I don't thing the security update in this case was the cause in the sense that if you had never done the update, this wouldn't have happened. More likely, something else would have triggered the problem. If not an update, then installing an update to a third party application, or something else.
One of the things about drives that I've learned over the years: S.M.A.R.T. is, in some ways, meaningless. It can flag a drive that's failing slowly, but if it has a sudden failure, you'll never know it. If it shows "Failing" in Disk Utility, believe it, but just because it shows "Verified" doesn't mean there isn't a potential problem just a few sectors down the drive that will take out the whole thing once you try to access those blocks.
charlie

Unable to restore after security wipe

Similar Messages

Maybe you are looking for