Unable to restore BB Q10 backup

When attempting to restore a backup or switch between two q10 devices using BlackBerry Link, the restore automatically stops and displays the following message:
Restore was cancelled. The operation was cancelled and some items were not restored.
Please help. i have 1000+ contacts in my phonebook.
After all, what is the purpose of a backup if you can't restore ?????

ChadiABN wrote:
I expect that the development team should have found a resolution by now for an issue observed in August.
Please help.
Not being part of the development team, nor BB at all, there is nothing I can do...I have zero influence on the matter. My purpose here is to guide you to information that is on point to your situation...sometimes it is helpful, sometimes not...but, if there is additional information, then at least you have that. To formally escalate your situation you must use the formal channels of support and escalation, which begin (normally) with your mobile service provider, your original place of purchase, a service center, or some other support channel determined at your original time of purchase and/or subscription for services.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Unable to restore a sitecollection backup

Hi,
I'm unable to restore a backup which was performed in the SP2010 to the other.
Backup taken in the server with version: 14.0.4763.1000
Tried restoring in the server with version: 14.0.6137.5000
when I tried this I was getting an error saying the taken backup can be restored in the version either 14.0.4762.1000 or the later but can't be done in this version. But while
seeing the numbers, could understand that 14.0.6137.5000 is a lter version not sure why this error is occurring. Please help me in this.

If I remember correctly you cannot restore pre-SP1 SP 2010 back to SP1+ SharePoint 2010 environment because of schema change. In your case your backup is from RTM and you are trying to restore to post SP1 SP 2010 environment (April 2013 CU?)
If possibile update your source to SP1 and then take the backup.
Update:
Go through this article. This should help.
http://technet.microsoft.com/en-us/library/hh344831(v=office.14).aspx
Amit

HT2693 unable to restore contacts from backup in iTunes.. how do i find out where the contacts are when it took the backup the first time?

Please help me restore my contacts from the backup in my laptop. When i took the backup the first time, i dont know where it took the backup. After that i tried restoring the contacts back to my iPhone, but was unable to. What can i do to findout where did the contacts go in my laptop? Please help asap.

Unfortunately, you have posted in the wrong community. However, I am not quite sure which community you should be posting in. Do you use iCloud for your contacts.

Unable to restore time machine backup onto a new hard drive

I recently bought a new hard drive for my mid-2010 white Macbook. I have kept this computer regularly backed up with time machine, but just to be sure I made sure I hooked up my external hard drive prior to changing the hard drive and made sure it was fully backed up. I checked my exceptions and saw that my system files and applications were listed, so I removed them from the exceptions list and let it back up again (it only backed up a further 60MB though, so that made me a little uneasy).
I successfully switched over the hard drive and then plugged in my external hard drive so I could do a restore from Time Machine. My external hard drive has 3 partitions: 2 time machine backups for each of my computers, and one partition for storing files that also has an old copy of 10.6 on it.
When I booted the computer, I held option, then selected Macbook TM. When it came to the window with 4 options, including disk utility and restore from time machine backup, I selected restore from Time Machine backup. When I did so it said "No OS X Backups Were Found." Why wouldn't it have backups listed if I have been consistently backing it up? How else do I do a full system backup?
Also, how can I be sure that I'm restoring this backup onto the new hard drive? It didn't prompt me to select that drive at any point, and I want to make sure I'm not overwriting the middle partition on the backup drive (or anything else).

Please visit Pondini's Time Machine FAQ for help with all things Time Machine.
You will find that Mountain Lion stores an invisible copy of the Recovery HD. You can boot from your Time Machine backup drive by restarting with OPTION boot:
Boot Using OPTION key:
1. Restart the computer.
2. Immediately after the chime press and hold down the "OPTION" key.
3. Release the key when the boot manager appears.
4. Select the disk icon for your Time Machine backup drive.
5. Click on the arrow button below the icon.
Your computer should boot into the Recovery HD. You will be presented with a main window of options. Select the option to restore from a Time Machine backup then click on the Continue button.

Unable to restore from a backup.....why?

I am getting the error:
"iTunes could not restore the iPhone Artic6 iPhone because the backup was corrupt or not compatiable with the iphone"
When looking at the log in the folder:
C:\Documents and Settings\Artic6\Application Data\Apple Computer\Logs\MobileSync
I get the information shown below :
2008-08-31 22:36:53.375|AppleMobileBackup.exe|3100:18294728|/SourceCache/SyncApplication/S yncApplication-421/Backup/IPodBackupTool.m:processMessageCallback| ERROR: Device Agent refused to restore: BackupErrorBadManifest
Nothing has changed with the backup except for the fact that I have a new phone with a new serial number....but the error I guess is in the mainfest.plist
I would like to know how to fix this....I would also like to point out that comments such as "your using windows" or "you have a screwed backup" are not really that welcome....
I really can not afford for this data to be lost...if this cannot be fixed then I will be moving over to Windows Mobile v6.1 as obviously the iPhone is too unreliable for proper usage.

I've got the exact same problem. I've been on the phone with Apple support for quite a bit. I'd even tried modifying the info.plist to make the backup think that it was originally taken on this phone. No luck. They do have a MobileSyncBrowser.exe version for windows, and that can find my contacts (which is my major concern). You just need to pay the utility's author $20 to be able to export the data. I haven't seen anything about how to use that file to restore the data either.
Hopefully, 3rd level support will be able to give me a good answer. I'd originally gotten my iPhone on Friday night and I noticed on Saturday that I'd had a cracked case. I then had to run to the Apple Store (luckily there's one semi-close) and had to wait in line for a refurb'ed replacement. For having had this thing about 48 hours, it's caused me more headaches than any other phone I've owned.

I am unable to restore from iCloud backup because the new phone has iOS 8.1.2 and the old phone has iOS 8.2? Any help.

I Have just bought an iPhone 6 and want to restore my iPhone 4s via iCloud backup to the new iPhone 6. The setup of the iPhone 6 halted because according to the new phone it has iOS 8.1.2 whereas the backups were stored using iOS 8.2 following my updating of the iPhone 4S recently. How do I jump through this hoop? How do I update the new phone to iOS 8.2 without serring it up first? Anyone, please help?

Update the new phone to the same version that has been used to create the backup. In your case, the new device has to run 8.2 to be able to use the backup made with the other device.
Setting it back to factory settings will install the newest version and after that you can use the backup made under 8.2
Use iTunes to restore your iOS device to factory settings - Apple Support

Restore iPad 2 backup onto iPad 1

I recently had my iPad 2 stolen... My iPad 2 was backed up to the iCloud every night (when charging and connected to Wi-Fi) including the night before it was stolen. I have never used a computer to backup my iPhone 4 or iPad 2 and always relied on the iCloud.
I have access to an iPad 1 and was hoping to restore it to the backup of my iPad 2 however, when I choose the option to restore from backup, it says no backups available?!
Is it not possible to restore an iPad to backup onto an iPad 1?
I have attched images from my iPhone showing the backup on my iCloud account and further images of attempting to set up the iPad 1.
Any help hugely appreciated.
Thanks,
Will

Read this and then click on the link in blue.
Additional Information
iTunes and iOS do not support installing backups of newer versions of iOS onto devices using earlier versions of iOS. If your backup was taken from a device that has a newer version of iOS installed, update your new device before transferring the information. To learn more, see iOS: Unable to restore from a backup of a newer iOS device.

Unable to access time machine backup

Due to a crashed disk I am unable to restore from my backup and have lost everything. I can look at the data but I can't restore. I believe it has to do with the user account.
in the account section I am logged in as Administrator with the name Daniel McCarter which appears to have a space between the first and last name.
Underneath that is my correct email address.
when I look at the Backup the name of it is Daniel's iMac
Any help with straightening the out would be appreciated
Dan

The right thing to do would have been to use Setup Assistant to restore the data: Move your data to a new Mac - Apple Support
If you have some reason not to want to do that, see below.
While in Time Machine, press the key combination shift-command-C. The front window will show all mounted volumes. All snapshots should now be accessible. Select the one you want and navigate to the files you want to restore.
If you need to restore from a backup of the hidden user Library folder, first select a snapshot, then press shift-command-G. A Go to Folder dialog will open. In it, you'll enter the path to the folder. The dialog will help you by automatically completing the parts of the path when you start to type them.
The path begins with slash character ("/"). Enter that. The rest of the parts will be separated by slashes.
The next part is the date and time of the current snapshot. Enter a "2", and the rest of the date should be filled in automatically. Press the right-arrow key to jump to the end of the path. Enter a slash to start the next part.
Next is the name of the volume (usually "Macintosh HD" unless you gave it a different name.) Start to type that, then jump to the end and enter a slash.
The next part is "Users", followed by a slash.
Next is your (short) user name, which is also the name of your home folder.
Finally, enter "Library", then press return. You should now be in the Library folder. From there you can get around as in the Finder.

Can't restore Bold 9900 backup to Q10

I bought a Q10 and want to transfer data from my Bold 9900. I don't have the 9900 any more, but do have a backup on my PC. I follow the instructions from BlackBerry Link on how to restore from this backup, but they don't work. These are the instructions.
On your computer, open BlackBerry Link.
At the side of the BlackBerry Link window, click your device.
Click Back Up & Restore.
Click Restore Device.
Do one of the following:
To restore all the data in a backup file to your device, click a backup file.
To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data checkbox. Select the checkbox beside one or more databases that you want to restore.
To restore data from a backup file that is not listed, click [change folder icon]. Navigate to the .bbb file or .ipd file. Click OK.
Click Restore.
All is fine up to step 4. Then I automatically get a list of backup files from the "legacy device". However, (a) none of those files will open--I get an error message "Unable to open the back up file"the backup file" and (b) The particular backup file I want to use is not listed anyway and the instruction in 5, bullet point 3 does not work. It is impossible to use the change folder icon to find a file to restore FROM as it only allows me to navigate to a folder to restore data TO. So how to I navigate to the file I want and restore from it? The backup I want to use, by the way, is a .bbb file from 2013.
Very frustrating, as I have a lot of data--passwords in particular--I want back. Thanks for help!

In Link, you will click on Restore and in the window showing the data to be restored, you will then click on "restore from legacy device data"
See the details in the latter part of this Knowledge Base article.
How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 and above to...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Unable to restore and recover my Database from RMAN Backup

Dear All,
Iam practicing RMAN in Windows environment.
My configurations are
CONFIGURE RETENTION POLICY TO REDUNDANCY 1; # default
CONFIGURE BACKUP OPTIMIZATION ON; # default
CONFIGURE DEFAULT DEVICE TYPE TO DISK; # default
CONFIGURE CONTROLFILE AUTOBACKUP ON; # default
CONFIGURE CONTROLFILE AUTOBACKUP FORMAT FOR DEVICE TYPE DISK TO 'F:\Backup\%F'; # default
CONFIGURE DEVICE TYPE DISK PARALLELISM 1 BACKUP TYPE TO BACKUPSET; # default
CONFIGURE DATAFILE BACKUP COPIES FOR DEVICE TYPE DISK TO 1; # default
CONFIGURE ARCHIVELOG BACKUP COPIES FOR DEVICE TYPE DISK TO 1; # default
CONFIGURE MAXSETSIZE TO UNLIMITED; # default
CONFIGURE ENCRYPTION FOR DATABASE OFF; # default
CONFIGURE ENCRYPTION ALGORITHM 'AES128'; # default
CONFIGURE ARCHIVELOG DELETION POLICY TO NONE; # default
CONFIGURE SNAPSHOT CONTROLFILE NAME TO 'E:\ORACLE\DATABASE\SNCFORCL.ORA';
CONFIGURE CHANNEL DEVICE TYPE DISK FORMAT 'F:\Backup\%U.bak';
Then i took the RMAN backup, now iam shutdown my DB and removed one logfile..
then i tried to startup the DB but it is saying
ORA-00313: open failed for members of log group 3 of thread 1
ORA-00312: online log 3 thread 1: 'E:\ORADATA\ORCL\REDO03.LOG'
So i tried to restore the Database with my rman backup
RMAN> restore database;
But i am unable to restore my logfile in the Datafiles location where as all other datafiles are restored but redo logfiles are not restored.
So, i am unable to recover my DB
Please tell me whether i am doing any mistake, what is the solution for my problem.
Thanks in advance
Mahi

All you restored was your datafiles.
Now issue recover database and that will apply the archive logs.
This is in the oracle documentation.
"You must restore backups of these archived logs for recovery to proceed. You can restore either to the default or nondefault location. If you do not have backups, then you must performing incomplete recovery up to an SCN before the first missing redo log and open RESETLOGS."
http://download.oracle.com/docs/cd/B28359_01/backup.111/b28270/osrecvry.htm
In this case after issuing restore database in RMAN, then issue this.
"Recover database"
It will then be an incomplete recovery. They should have been multiplexed. Did you restore your controlfile with this backup? You may have to issue an "Alter database open resetlogs;"

I am unable to restore my backups from my Time Machine

MacBook Pro – My reformatted system that won't restore from my time machine - HELP PLEASE
I loaded Lion when it first came     out and all my troubles started. (It was the same on my 24” iMac).     Mail particularly hardly worked on either machine after loading up     Lion but that's another story and I wish I had never upgraded to      Lion.
I am now in China and took my     MacBook Pro with me
To avoid mail problems I     eventually used web-mail as all I saw was the coloured spinning     wheel all day long otherwise
Gradually the machine got slower     and slower and I saw that coloured wheel more and more
Eventually a message came up to     say my Bootable Drive was almost full.
I checked and it wasn't full of MY     documents. I see on this forum it's an Apple problem - reformatting and restoring user files will not help the problem
On 1st November I did a     Time Machine backup that completed OK
Since then I had removed ALL     documents safely to my Sony Vaio that we bought instead of another     Apple Mac.
Despite removing ALL documents and      emptying the trash for two users the HDD continued to fill up     rapidly
I decided to do one more last     backup on Time Machine so I could reformat the system – This     backup never completed
I had to reformat the system as it     was totally not useable by now
I had expected to put a Snow     Leopard DVD in and restore my system without any problem - I have done this before on my iMac
I was unable to point the restore     to my time machine as it has a WD lock partition and Apple restores     don't recognise the drive may be locked!
No problem I thought, as I will do     it later through the tools utility called Migration Assistant
I have tried several times with     Leopard and Snow Leopard but cannot get the utility to work, as it     is obviously picking up the corrupt “LAST” backup (This is a shortcut to the 6th November uncompleted backup
I tried to move the 1st November one to the last and move the other out as “”Corrupt”,     but we are not allowed to change time machine files. Brilliant idea     but Apple stopped it!
So, I loaded Snow Leopard and got     it to see my Time Machine Files and restored first the Applications     – No problem
Then Library – This failed as     “You haven't permission” - What! Why? This is MY Laptop and MY     files. Apple have to sort out this permission problem. I have had     it three and a half years and it has driven me mad. It's a flawed     way of working in my opinion. It took me three years to empty the     trash because of it.
I then tried to restore the "System" folder which also has a library folder and that failed the same - Why     doesn't Time Machine restore what it's told to? Is it because I     called the MacBook Pro something different? It saw the backup     files OK and gave me the option of the previous MacBook or my iMac     that I also had on the same drive. I chose the MacBook but it would     NOT restore the system.
Conclusion
So, I am stuck in China without my     MacBook Pro and unable to restore my system and unable to retrieve     the 1st November backup which was taken properly.
This means that I cannot run any     programmes and do any work
I have wasted two weeks altogether     on all the combined problems and without a usable system
Any ideas how to restore back to     the 1st November please? Thanks in advance!

UpdateAfter Advice from Apple
RESTOREPROBLEMS
I spoke from China on the1st December to a very helpful Senior Apple Technical person. He gave me my guidelines for a successful restore and we hung up.
Unfortunately, the backup hadn't enough space, so I repartitioned the hard drive and THEN followed his instructions.
At 6 am there was amessage to say it had restored OK (See screen-shot to say it wassuccessful) and so, I pressed OK to restart the MacBook Pro.
All I got was the same as before - a grey spinning wheel.
To cut a very long storyshort, I wasted the whole day trying to make a backup work to no avail. I came to the conclusion that this is yet another example of Lion not working, as I have never had this problem with Leopard and Snow Leopard.
I then got a screen shot of a message never seen before and that may help Apple ….
So, I sent them that screen-shot. Restarting did nothing of course.
Timeto stop the nonsense!
To cut my losses of many days wasted time over the last 5 weeks, I gave up trying to restore and as I have all the data safely tucked away on an external drive, Irebuilt the MacBook Pro with just Leopard.
I then put all theApplications back on one by one and it runs perfectly. Luckily I also had these with me in China!
Ablisteringly quick system on the old Leopard
In fact, Pages and AdobeCS4 are how they were when we purchased the machine 3.5 years ago -Blisteringly quick.
I have a mega large Pages Newsletter about China that I think was over 20 Mb before I shrank it, as it had many photos. This brought the MacBook running Lion to it's knees. On my rebuilt MacBook Pro running Leopard, it ran blisteringly quickly,even before shrinking it.
I managed to finish thenewsletter that I had started on the 21st October and we bulk emailedit out as a PDF 1st December from my MacBook Pro running Leopard.
In fact, the machine isrunning so well, that I think I will stick with Leopard.
LION
I always suspected the problem with Lion was it was constantly doing SAVES all the time that were in the foreground and not the background that I was unable to type in productively. My own opinion is that the developers had been trying to be TOO clever with Lion and for a busy person like me it crippled my productivity that went down by 50% and then eventually to ZERO %.
CONCLUSION
I would like to thank the Apple Technical person for his efforts on my behalf and felt that he should receive this update to close the case.
I stated that hopefully he can pass my observations to the LION TEAM Management or to whoever in Apple needs to see this feedback. The dozen or so problems with Lion have already caused us to go and buy a Sony Vaio instead of another MacBook Pro.
This anti-Apple attitude is by a person that for over 3 years was utterly and completely soldon Apple. No more, as Lion killed all my enthusiasm for Apple. My colleague as well. I asked the Apple Technical person to PLEASE pass this on! Whether he passed the report on I will never know!

I restored my iPod touch, but was unable to restore my data from a backup, so I synced it and now all of the data from my apps has gone, and so have in app purchases. Is there anything I can do to get them back?

Does anyone know if there's anything I can do to get my app data back? All levels completed on games have been erased, and I am unable to use in app purchases which I did purchase, such as the Mighty Eagle in Angry Birds. Thanks for your help

Go to the Device tab in iTunes' Preferences and se what the date iis of the backup(s). Apple only retaines the latest backup unless you restor from a backup and that one is also kept.

Iam unable to restore backup after updating ios

Hello friends iam unable to restore backup after updating ios to 6.1.3.plz help me how to restore backup iphone 4

Did you already try to connect in recovy mode and restore, as explained in this article?
http://support.apple.com/kb/HT1808

Unable to restore from backup

Hello everyone,
I have a small problem that I can't seem to find a solution to. I have 3gs that I sync with my Dell laptop running Win7 and I'm using ITunes 9. When I go to sync, everything syncs fine, backups are creating and it seems that there are no problems. No errors are given once the sync/backup are complete. The other day, I needed to restore from backup. Here's where the problem comes in. After a minute or so of ITunes telling me it's restoring, I get a window that pops up saying something along the lines of "unable to complete restore because the backup session failed." I had about 6 backups available and they all came back with the same error trying to restore. After reading about this problem here in the forums, some have suggested turning off anti-virus software, making sure certain programs have been given access in a firewall. I've tried to sync with AV turned off, Firewall correctly set and even turned off and then continue with restoring, but i continue to receive the same error trying to restore. Any ideas on what might be happening?? I've saved my directories with backups and reisntalled ITunes, still no progress.. Thanks in advance for any ideas..
Bryan

ninerays wrote:
> Hi,
>
> can anyone point us in the right direction to resolve this issue as we
> are unable to restore files to a particular server from backup? We are
> able to restore the same file(s) to another server though.
>
> The error we are getting is as follows:-
>
> 3/06/2009 11:23:38 AM - requesting resource Fibre Transport
> 3/06/2009 11:23:44 AM - Error bpbrm(pid=1744) Couldn't open
> /usr/openv/netbackup/.rename.1744 on client <servername>, status: 1
>
> 3/06/2009 11:23:44 AM - Error bpbrm(pid=1744) cannot put rename file on
> <servername>
>
> We are running Netware 6.5 SP8 & the backup software is Symantec
> AntiVirus 10.1.7.7000.
>
> Thanks
>
>
"the backup software is Symantec AntiVirus 10.1.7.7000"
Are you sure about that?

I AM UNABLE TO RESTORE TO MY Q10

I AM UNABLE TO RESTORE MY CONTACTS FROM MY DESKTOP MANAGER TO MY NEW Q10.
FURTHER, I AM UNABLE TO USE BLACKBERRY PROTECT TO AS WELL DO SO
HELP IS URGENTLY NEEDED
kTk

Did you register an e-mail address for your blackberry world?
in the affirmative, please do download the blackberry link and give the same mail address and PW to log on.
once you do so, you have the option to use the restore option, which can be pointed out to the data location from where you need to restore and it works perfectly for me.
Pictures and videos can be uploaded using this link as well.
Hope it works for you.

Unable to restore BB Q10 backup

Similar Messages

Maybe you are looking for