Unable to restore "cannot locate firmware"

My son's 5th gen iPod got "wiped" somehow and no longer has any music. The Summary page only shows the top half, with no details. When trying to restore I get the "cannot locate firmware" message. Any suggestions would be very helpful.
iPod video   Windows XP  

Hi flannery!
See if this article helps with that issue:
What to do if iPod can't be updated because the firmware file was corrupt or not found
-Kylene

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